Close to the mall

The hotel was clean and the decor was nice. The free breakfast was just above par with most continental breakfasts. The bed was quite comfortable.

The hotel was clean and the decor was nice. The free breakfast was just above par with most continental breakfasts. The bed was quite comfortable.

Perfect location close to Space Camp. Nice amenities in room

Perfect location close to Space Camp. Nice amenities in room

Great service

Great service

I was impressed with the rooma and the staff

Very good

I was impressed with the rooma and the staff

Very good

Checkin was great and the room was very nice and clean. We had a double queen suite. The reason I rated this low is because after check in I notified the front desk that our ac wasn’t working properly, it’s summer. Neil stated to turn the ac up to 70 and turn the fan on. Which I did to no avail. He also said he’d send maintenance and they never came. I called several more times and they said they had nothing else big enough for our family. The next morning I call&go to the front desk. They assure me they will get maintenance there. Nope! This goes on all day into the evening at midnight I finally am able to get the desk to give me a fan. Take it to the room and it doesn’t blow very well at all it broken. I resort to dipping towels in ice water and laying the over myself and my children. The temps were 87-97 during our stay plus humidity in Alabama. I did not sleep but a few hours because it was so hot and trying to keep my kids cool. The maintenance guy finally showed up 3 hours before we check out and said there’s no refrigerant and it’s frozen over so it will not cool. He also said that he had told the hotel to get bigger units for the large rooms because they are the same units from when hotel was built and they haven’t. The hotel satisfaction statement says if your not happy the stay is on them and that’s a lie. I still had to pay for a night which should have been refunded. I’m not happy at all.

Checkin was great and the room was very nice and clean. We had a double queen suite. The reason I rated this low is because after check in I notified the front desk that our ac wasn’t working properly, it’s summer. Neil stated to turn the ac up to 70 and turn the fan on. Which I did to no avail. He also said he’d send maintenance and they never came. I called several more times and they said they had nothing else big enough for our family. The next morning I call&go to the front desk. They assure me they will get maintenance there. Nope! This goes on all day into the evening at midnight I finally am able to get the desk to give me a fan. Take it to the room and it doesn’t blow very well at all it broken. I resort to dipping towels in ice water and laying the over myself and my children. The temps were 87-97 during our stay plus humidity in Alabama. I did not sleep but a few hours because it was so hot and trying to keep my kids cool. The maintenance guy finally showed up 3 hours before we check out and said there’s no refrigerant and it’s frozen over so it will not cool. He also said that he had told the hotel to get bigger units for the large rooms because they are the same units from when hotel was built and they haven’t. The hotel satisfaction statement says if your not happy the stay is on them and that’s a lie. I still had to pay for a night which should have been refunded. I’m not happy at all.

Pictures of the property are accurate. The studio suite is generously proportioned and comfortable. The breakfast bar is stocked with a variety of options that will make adults and kids happy.

It was fine

It was fine

The staff was excellent. They were all very helpful and friendly. The rooms were dirty, though, and the beds were uncomfortable. Others in my group experienced the same with their rooms.

The staff was excellent. They were all very helpful and friendly. The rooms were dirty, though, and the beds were uncomfortable. Others in my group experienced the same with their rooms.

Perfect location

Perfect location

Great property near Bridge Street. Affordable!

Great property near Bridge Street. Affordable!

Our stay was ok. The checkin agent was very nice- she was able to modify our reservation and room assignment to accommodate a last minute change in our group. The room itself was fine. Not utterly fantastic, but good enough. It was clean, and there weren't any issues in particular, the room just felt a little dated and sad.

Our stay was ok. The checkin agent was very nice- she was able to modify our reservation and room assignment to accommodate a last minute change in our group. The room itself was fine. Not utterly fantastic, but good enough. It was clean, and there weren't any issues in particular, the room just felt a little dated and sad.

AC unit was not working properly

AC unit was not working properly

The bathrooms are way too small, there bathroom door is right in front of toilet when using you can't open or close.

The bathrooms are way too small, there bathroom door is right in front of toilet when using you can't open or close.

Room is spacious and extremely clean. The cleaning staff turned around our room very quickly to allow us to check in early. Front desk staff was wonderful. She was nice, personable, and accommodating. Such a wonderful experience!

Home2Suites is my go to brand for hotels. I enjoy the room layout with the curtain separating the sleeping area from the couch. That way my wife can stay up later to read, while I get to bed on time so I can drive the next day.

Home2Suites is my go to brand for hotels. I enjoy the room layout with the curtain separating the sleeping area from the couch. That way my wife can stay up later to read, while I get to bed on time so I can drive the next day.

Room is spacious and extremely clean. The cleaning staff turned around our room very quickly to allow us to check in early. Front desk staff was wonderful. She was nice, personable, and accommodating. Such a wonderful experience!