Property was comfortable and stylish but lacked the attentive care expected of a hotel at this pricepoint.

This lovely hotel was near enough to the Convention Center for me to walk. Beautifully decorated with a gorgeous pool at the center.

This lovely hotel was near enough to the Convention Center for me to walk. Beautifully decorated with a gorgeous pool at the center.

I’ve stayed at The Lennox numerous times during Miami Swim week, and all the staff was new and not that friendly. The bartender Christian (Italian man) went out of his way. When I checked out I had to ask for Restaurant credit that wasn’t applied so front desk did give me a bit of attitude. Hopefully next visit they will provide better customer service.

I’ve stayed at The Lennox numerous times during Miami Swim week, and all the staff was new and not that friendly. The bartender Christian (Italian man) went out of his way. When I checked out I had to ask for Restaurant credit that wasn’t applied so front desk did give me a bit of attitude. Hopefully next visit they will provide better customer service.

We thoroughly enjoyed our stay at this hotel. The staff were fantastic.

We thoroughly enjoyed our stay at this hotel. The staff were fantastic.

Checking in I tried to check in maybe an hour or two early and she said for me she will charge me extra 100$ which is fine I get it but She was very rude. Did not have a single smile not a thank you or please she was awful to deal with. We came back around four and the staff was changed and they were amazing great and attentive. They switched our rooms because our air condition did not work. The maintenance man was great! The guys that helped with our bags and our valet were amazing. They deserve raises. Everything was so good until the next morning at checkout. I tried to call valet for our car and I got that same lady at the front desk. She said if I didn’t have a ticket I didn’t live here. She just was not very friendly. Location was great pool and room was great otherwise!