Moon Palace The Grand Cancun - All-inclusive
Estância com tudo incluído em State of Quintana Roo
2 hóspedes · 1 quarto · 1 casa de banho
Razões para reservar
Inclui comodidades essenciaisJardim, Piscina, Ar-condicionado e mais
Reserve com confiançaEstabelecemos parcerias com os principais sites de viagens, para que saiba que irá obter uma excelente oferta no alojamento perfeito
Sobre este hotel
Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Comodidades
Piscina
Ar-condicionado
Internet/Wi-Fi
Estacionamento
Lavandaria
Varanda ou Pátio
Banheira de hidromassagem ou spa
TV
Ginásio ou centro de fitness
Jardim
Ideal para famílias
Mapa de State of Quintana Roo
Quartos disponíveis
Grand Deluxe Garden View
Camas não especificadas • 77 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Grand Swim Up Suite Garden View
Camas não especificadas • 79 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Grand Presidential Suite
Camas não especificadas • 232 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Grand Family Suite Garden View
Camas não especificadas • 154 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Grand Honeymoon Suite - King Size Bed
Camas não especificadas • 77 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
€€€€
Comentários
2.0
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
1.0
The room smelled like a sewer. Building 94. We tried to mov e but received no response or help
1.0
The room smelled like a sewer. Building 94. We tried to mov e but received no response or help
1.0
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free.
There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint.
Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors.
Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice!
Plastic glasses were left laying around for days, especially at the beach.
Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
1.0
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free.
There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint.
Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors.
Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice!
Plastic glasses were left laying around for days, especially at the beach.
Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
1.0
The staff was not as friendly as other resorts and it smelled really bad.
1.0
The staff was not as friendly as other resorts and it smelled really bad.
2.0
Beautiful property. Almost too big. Lots to.do. Rooms large beds suck they are little fulls. Way to small. The roll in beds for extra Room were awesome. Beaxh was the best sand I've ever felt. Very soft. Food was okay.
2.0
Beautiful property. Almost too big. Lots to.do. Rooms large beds suck they are little fulls. Way to small. The roll in beds for extra Room were awesome. Beaxh was the best sand I've ever felt. Very soft. Food was okay.
2.5
Excellent hotel
2.5
Excellent hotel
2.5
This is an amazing property if you have kids. We did different activities every day with our 2 and 4 year olds. The water park is awesome and there’s stuff for all different ages there. The playroom is amazing and the staff there was so sweet and helpful. It is a very large property so they use golf carts to take you from different locations, we only waited on these carts once coming from the water park, otherwise they’re everywhere. The only downside is that the water at the beach isn’t great and full of sargassum so you can’t really swim, but they more than make up for that with all of the other amenities. Overall we had a wonderful time and would definitely recommend if you have children.
2.5
This is an amazing property if you have kids. We did different activities every day with our 2 and 4 year olds. The water park is awesome and there’s stuff for all different ages there. The playroom is amazing and the staff there was so sweet and helpful. It is a very large property so they use golf carts to take you from different locations, we only waited on these carts once coming from the water park, otherwise they’re everywhere. The only downside is that the water at the beach isn’t great and full of sargassum so you can’t really swim, but they more than make up for that with all of the other amenities. Overall we had a wonderful time and would definitely recommend if you have children.
1.0
Unfriendly staff and service, facility is old and very overrated
5.0
Kids loved it
5.0
The Moon Palace the Grand Cancun is a great place for everyone. It has everything you could possibly imagine. The amenities are endless and the service is of great quality. We had the ability to go to the two nearby hotels for food and to the beach Palace for the Cancun water. We made reservations and went to all the restaurants in the facility. It was a great time. The water slides were a hit for the children and the arcades and swim up Pool in our room with were great experience. We will definitely visit again very soon.
2.5
Me and my family had a great experience at the grand and would recommend.
Here are a few points to consider.
* resort is too big
* I would consider rooms are basic compared to the rest of the hotel. Beds are smaller, not accurately described.
* Family & kids oriented
* Due to the resort being to big, if you don’t have kids, there are areas where you can stay away from them
* Food and entertainment is top level
Would like to recognize these people that made our stay
* Gabriela at la cantina during the huateque taco party
* Guillermo at Tavola was super attentive and helped us in all our questions and requests.
* Alejandra Coronel service at Habibi was exceptional made our experience at the restaurant great.
* Dianely at the coffee shop next to the checkout was great. A good way to say good bye to the grand service!
2.5
Me and my family had a great experience at the grand and would recommend.
Here are a few points to consider.
* resort is too big
* I would consider rooms are basic compared to the rest of the hotel. Beds are smaller, not accurately described.
* Family & kids oriented
* Due to the resort being to big, if you don’t have kids, there are areas where you can stay away from them
* Food and entertainment is top level
Would like to recognize these people that made our stay
* Gabriela at la cantina during the huateque taco party
* Guillermo at Tavola was super attentive and helped us in all our questions and requests.
* Alejandra Coronel service at Habibi was exceptional made our experience at the restaurant great.
* Dianely at the coffee shop next to the checkout was great. A good way to say good bye to the grand service!
4.0
The resort was very clean and safe. Food was great! Everyone there was very nice.
4.0
The food was excellent and a big plus. The pools and general amenities were excellent too.
1.0
Very bad customer service.
5.0
Very fancy and very nice
3.0
Restaurants were great!
5.0
Property is enormous and very well kept. There’s a lot of people but because of the large space, you don’t feel crowded. Definitely utilized the golf cart metro system they created. It’s pretty quick and easy. loved all the different activities - shows every night, arcade, playroom, water park, several pools, organized group events at the pools. The lunch & dinner at the individual restaurants is better than the buffet. The breakfast at the buffet is pretty good. The drinks are a bit weak but that’s ok with me because I’m not a big drinker. It was fun trying different cocktails that I normally wouldn’t. Use the app. It makes life easier to make reservations for the restaurants.
The service is impeccable. All the staff are so friendly and helpful. I really feel they really took care of my family. We made an effort to tip, like for the housekeeper, servers, and bartenders. Just a few dollars. They seemed very appreciative. We only had one negative experience with a golf cart driver. I believe he did not like his job and disliked tourists, which I can’t help being.
The hotel room was spacious, clean and bright. We were lucky to be close to the lobby, which made it easy to get to the restaurants and main golf cart stop. The cons are that noise travels easily. We could hear the children next door crying and talking all the time. Noise travels down the hallway from far away. The bed sheets were stained and beds are way too soft. These are not deal breakers though.
5.0
Is a unique place for family and kids, with everything that you need inside
3.0
The property is massive, it’s actually too big. We really enjoyed the splash park, the steakhouse, the speakeasy. Dislikes coffee takes 30-40 to order at certain times, certain food items are no seasoned and or cooked that well.
We were give a room credit but were told since we didn’t tell the stores we had credit (we put it on our room) we ended up having to come out of pocket rather than use the $150 credit.
3.0
The property is massive, it’s actually too big. We really enjoyed the splash park, the steakhouse, the speakeasy. Dislikes coffee takes 30-40 to order at certain times, certain food items are no seasoned and or cooked that well.
We were give a room credit but were told since we didn’t tell the stores we had credit (we put it on our room) we ended up having to come out of pocket rather than use the $150 credit.
5.0
This is the property you need to visit, nice experience both times I came here!
5.0
This is the property you need to visit, nice experience both times I came here!
4.0
Great for family with kids although thr brach is not comparable to the hotel zone
4.0
Great for family with kids although thr brach is not comparable to the hotel zone
5.0
The property is clean and the staff members were very accommodating. The room upgrade through Expedia was amazing! I loved the welcome candies. Also, the dining options were great. The property is huge.
5.0
The property is clean and the staff members were very accommodating. The room upgrade through Expedia was amazing! I loved the welcome candies. Also, the dining options were great. The property is huge.
4.0
Thanks
5.0
very good
4.0
Thanks
5.0
Excellent experience, service is top notch and very very friendly staff.
5.0
Excellent experience, service is top notch and very very friendly staff.
4.0
Pool good room good, but when i use there wifi, i cannot search any travel site even the expedia site.
5.0
Good for family’s
Perguntas frequentes
Quanto custa este estância com tudo incluído em comparação com outros em State of Quintana Roo?
O preço médio de um alojamento em State of Quintana Roo é de 154 € por noite. Este alojamento está 750 € acima da média.
O estacionamento está incluído neste estância com tudo incluído?
Sim, o estacionamento está listado como uma comodidade em Moon Palace The Grand Cancun - All-inclusive. Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em estância com tudo incluído?
Sim, está disponível uma piscina para utilização em Moon Palace The Grand Cancun - All-inclusive. Aproveite a água!
Moon Palace The Grand Cancun - All-inclusive permite animais de estimação?
Infelizmente, este estância com tudo incluído não é amigo dos animais. Tente procurar novamente e filtrar por "Animais permitidos"
Que comodidades estão disponíveis em Moon Palace The Grand Cancun - All-inclusive?
Encontrámos 11 comodidades para este alojamento. Isto inclui piscina, ar-condicionado, internet/wi-fi, estacionamento e lavandaria.
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