Very spaciois apart-hotel with all the facilities. Generally very comfortable. Lots of facilties to make/bring in your own food. Possibly the decor could be kept up a lottle better as there were chips etc in the furnishings.

Avoid this “resort” at all costs! If you’re thinking “oh wow the prices are too good to be true” you would be absolutely correct. I booked my stay from 11/23-11/27 for a family members birthday celebration. When you pull up to the resort everything seems great, grounds very well maintained. That’s where the quality ends. Be aware they charge both $50 per day resort fee and $25 per day for parking, also $50 per night for incidentals. That is an extra $500 in fees upon check in. The resort is broken up into 3 different buildings with each having their own parking garage. The layout is confusing and exhausting. It has an old housing project vibe to it. No windows and just long smelly hallways with trash scattered outside rooms. Everywhere you turned you got hit in the face with either the smell of marijuana or the smell of mold. Each party I stayed with was placed in different buildings and it took at least 10 minutes to find their rooms. It made hanging out with family exhausting. The elevator in our building was broken and I had to haul all my families belongings up and down 2 flights of stairs each time we wanted to leave. The pools are cold and not heated. Pool towels are provided in your room only and must be returned. A staff worker told us they house FEMA hurricane victims which is the cause for the poor quality. The food there is overpriced and bad. Our stay was so bad we decided to end the trip early and drive home. The only positive is that we were refunded our stay.

Amenties were great, water park and arcadecfreat for kids. Hotel iself was old and worn. Rooms large and nice but phone didnt work, low batteries on remote over things kind of dingy.

Amenties were great, water park and arcadecfreat for kids. Hotel iself was old and worn. Rooms large and nice but phone didnt work, low batteries on remote over things kind of dingy.

Resort and service in general was good. Water park and pools are nice. Food in restaurants is good but not much variety. It was our first time in Terraces, which is a new building at the resort. It’s a bit far from the water park considering it’s the last building. We had one bedroom room but space was small, for example, we couldn’t sit comfortable in the dining table. Kitchen is really small. Pillows were not comfortable (and not offered in different sizes). We found some silverware dirty in the kitchen. Coffee to be prepared was not available in the rooms (compared to most hotels).

Resort and service in general was good. Water park and pools are nice. Food in restaurants is good but not much variety. It was our first time in Terraces, which is a new building at the resort. It’s a bit far from the water park considering it’s the last building. We had one bedroom room but space was small, for example, we couldn’t sit comfortable in the dining table. Kitchen is really small. Pillows were not comfortable (and not offered in different sizes). We found some silverware dirty in the kitchen. Coffee to be prepared was not available in the rooms (compared to most hotels).

Our son has special needs but gets very excited by all things wet: pools, splash pads, bath time, etc. So we chose The Grove over the Great Wolf Lodge since it’s closer. I was concerned a few days before our stay when a cold front started to come through. So on the last day I could cancel without penalty, I called and the staff member assured me that everything is kept at 83 degrees all day. I kept my reservation. I shouldn’t have. All the pools and most of the waterpark were not heated at all. The only part even slightly warmed was the lazy river and big kid slides that my son was not tall enough to ride. The toddler splash zone was so cold that my kids lips were blue and he was shaking within minutes. Also, even though our booking stated we were in The Grove when I arrived for check-in, we were told that we were actually in their newer building The Terraces. The desk agent acted like this was an upgrade. Terraces is further back and not attached to all the resort amenities like the Grove is. We had to either walk about a half mile to the Grove, drive, or request a bellman to drive us. Also the bar and restaurant in the Terraces were not open. While the hotel is only a couple months old, there was a cockroach in our bathroom, the decor was very bland, and furniture very cheap. At checkout, I was expecting the desk agent to ask how our stay was so I could over feedback, but instead he did not say hi or make eye contact, and pointed at a box to drop the keycards.

Our son has special needs but gets very excited by all things wet: pools, splash pads, bath time, etc. So we chose The Grove over the Great Wolf Lodge since it’s closer. I was concerned a few days before our stay when a cold front started to come through. So on the last day I could cancel without penalty, I called and the staff member assured me that everything is kept at 83 degrees all day. I kept my reservation. I shouldn’t have. All the pools and most of the waterpark were not heated at all. The only part even slightly warmed was the lazy river and big kid slides that my son was not tall enough to ride. The toddler splash zone was so cold that my kids lips were blue and he was shaking within minutes. Also, even though our booking stated we were in The Grove when I arrived for check-in, we were told that we were actually in their newer building The Terraces. The desk agent acted like this was an upgrade. Terraces is further back and not attached to all the resort amenities like the Grove is. We had to either walk about a half mile to the Grove, drive, or request a bellman to drive us. Also the bar and restaurant in the Terraces were not open. While the hotel is only a couple months old, there was a cockroach in our bathroom, the decor was very bland, and furniture very cheap. At checkout, I was expecting the desk agent to ask how our stay was so I could over feedback, but instead he did not say hi or make eye contact, and pointed at a box to drop the keycards.