I really enjoyed the stay and the room was very nice and comfortable. I was very disappointed that the spa wasn’t working and the elevator. I wish they would have mentioned it when they had called me to confirm my reservation. Also I wish the staff would have controlled all the horse playing by children in the spa. I had went there for my anniversary for something romantic. Overall I loved the hotel.

I really enjoyed the stay and the room was very nice and comfortable. I was very disappointed that the spa wasn’t working and the elevator. I wish they would have mentioned it when they had called me to confirm my reservation. Also I wish the staff would have controlled all the horse playing by children in the spa. I had went there for my anniversary for something romantic. Overall I loved the hotel.

This is one of the nicest boutique hotels we have ever stayed at. The rooms were very large and spacious, we were pleasantly surprised and would recommend this hotel highly!

The room was nice. The staff does need more training in customer service. They didn’t check us in until late which was disappointing and did not clean our room while our stay of two days.

The property is very misleading on this app with me and my husband arrived. We were informed that the front entrance door was broken and did not lock to me this unsafe and dangerous atmosphere each day that we asked for a massage. We were told that there was none available again, the property is very misleading, please do not waste her money

The room was nice. The staff does need more training in customer service. They didn’t check us in until late which was disappointing and did not clean our room while our stay of two days.

Greeted by friendly helpful staff. Lovely room, comfortable bed.

Greeted by friendly helpful staff. Lovely room, comfortable bed.

Overpriced. Calls itself a SPA but there were no spa amenities. The night we arrived the air conditioning was on full blast and it took us hours to get the room temperature to a comfortable level. Staff were friendly but it was impossible to get anything taken care of after hours. Room was average.

Overpriced. Calls itself a SPA but there were no spa amenities. The night we arrived the air conditioning was on full blast and it took us hours to get the room temperature to a comfortable level. Staff were friendly but it was impossible to get anything taken care of after hours. Room was average.

The only thing out of place in this hotel was the breakfast, which consisted of prepacked low quality foods, in stark contrast to the rooms, the friendly personel and the wellness.

The only thing out of place in this hotel was the breakfast, which consisted of prepacked low quality foods, in stark contrast to the rooms, the friendly personel and the wellness.

This hotel used to use unscented cleaning/laundry products. I called directly to ask if they still did & was assured they use unscented products. When we got to the room, a strong unpleasant scent hit us immediately. We went to the desk to explain we were told "I can't imagine who would have said that. We use very fragrant products." She suggested we air out the room. We tried for several hours & even slept w/the doors & windows open. The scent was so strong it impacted our sleep & it still smelled in the morning. [Some of my clothes still smelled after washing & hanging for a week.] We weren’t offered a solution (clean the room w/another product, suggestion to move to another room, nothing). We left for the day w/the windows open, but the room still had a strong smell. We ended up leaving after we returned. First we were told we could not get any refund. When we went to check out, we couldn't because she couldn't figure it out. They eventually refunded part of the stay, but our vacation was cut short. Telltale signs: no one at the desk (for 10-15 minutes–no sign/note). We were told that, although breakfast was supposed to be included, “They’ve wiped us out, but there is a little oatmeal & cereal.” Re: “spa”: no massage therapists working that week & the only spa-like things were a steam shower & jacuzzi. Every issue raised, the desk clerk said she’d have to call her boss. Poor management. Empower your staff, ensure desk coverage, food as advertised, etc. Stay elsewhere.

This hotel used to use unscented cleaning/laundry products. I called directly to ask if they still did & was assured they use unscented products. When we got to the room, a strong unpleasant scent hit us immediately. We went to the desk to explain we were told "I can't imagine who would have said that. We use very fragrant products." She suggested we air out the room. We tried for several hours & even slept w/the doors & windows open. The scent was so strong it impacted our sleep & it still smelled in the morning. [Some of my clothes still smelled after washing & hanging for a week.] We weren’t offered a solution (clean the room w/another product, suggestion to move to another room, nothing). We left for the day w/the windows open, but the room still had a strong smell. We ended up leaving after we returned. First we were told we could not get any refund. When we went to check out, we couldn't because she couldn't figure it out. They eventually refunded part of the stay, but our vacation was cut short. Telltale signs: no one at the desk (for 10-15 minutes–no sign/note). We were told that, although breakfast was supposed to be included, “They’ve wiped us out, but there is a little oatmeal & cereal.” Re: “spa”: no massage therapists working that week & the only spa-like things were a steam shower & jacuzzi. Every issue raised, the desk clerk said she’d have to call her boss. Poor management. Empower your staff, ensure desk coverage, food as advertised, etc. Stay elsewhere.

The rooms were updated and large but the hot tub area is small and hot tub was not very hot.

The rooms were updated and large but the hot tub area is small and hot tub was not very hot.

Great Location and very cleaned Room.

Great Location and very cleaned Room.

Nice hotel, good location, breakfast was pretty minimal, clean, easy to get around

Nice hotel, good location, breakfast was pretty minimal, clean, easy to get around

Arrived late (12AM) and before we arrived, we got a call from the front letting us know the front desk was taking off after 10PM or so. They were helpful and left a voicemail when I wasn't able to take the call (no service on PCH) and when I called they were happy to share instructions on how to successfully get access to our room. Otherwise, there was no access to the front desk and there is little to no cell service there so you're unable to make a call to the number left for emergencies. There was no wifi (and we couldn't gain service to call any staff for wifi) which was a bit difficult. They technically have wifi available but it would not work for us no matter what. Perhaps a room issue or a temporary issue. We booked evening of for a quick stop during our road trip. It was a cute place to stay with a couple complimentary breakfast items available such as bagels, cereal, etc. The front desk was sweet in the morning and was happy to restock the cream cheese for bagels when I asked. It sufficed for our last minute needs but it was a bit trifling to not have access to wifi and not be able to contact anyone for any problems or issues we could have and did run into. I also saw a spider hang out in the room. Overall it's a cute place to stay for a bit that feels locally run if that's your vibe and you want to support local businesses in the area.

Arrived late (12AM) and before we arrived, we got a call from the front letting us know the front desk was taking off after 10PM or so. They were helpful and left a voicemail when I wasn't able to take the call (no service on PCH) and when I called they were happy to share instructions on how to successfully get access to our room. Otherwise, there was no access to the front desk and there is little to no cell service there so you're unable to make a call to the number left for emergencies. There was no wifi (and we couldn't gain service to call any staff for wifi) which was a bit difficult. They technically have wifi available but it would not work for us no matter what. Perhaps a room issue or a temporary issue. We booked evening of for a quick stop during our road trip. It was a cute place to stay with a couple complimentary breakfast items available such as bagels, cereal, etc. The front desk was sweet in the morning and was happy to restock the cream cheese for bagels when I asked. It sufficed for our last minute needs but it was a bit trifling to not have access to wifi and not be able to contact anyone for any problems or issues we could have and did run into. I also saw a spider hang out in the room. Overall it's a cute place to stay for a bit that feels locally run if that's your vibe and you want to support local businesses in the area.

Beautiful window room looking into trees was a big plus.

Our stay was ok. We expected more from what the website said it offered and the price point. Our room was noisy and overlooked a gas station. Our bathroom had empty soap dispensers only one roll of toilet paper and 2 towels. The staff was friendly and did correct the problem when we let them know . I was clean but we were unimpressed.

Our stay was ok. We expected more from what the website said it offered and the price point. Our room was noisy and overlooked a gas station. Our bathroom had empty soap dispensers only one roll of toilet paper and 2 towels. The staff was friendly and did correct the problem when we let them know . I was clean but we were unimpressed.

It is a very nice upscale property. Rooms and bathrooms are quite large and spacious. All the amenities are nice. There is a fridge in the room but no microwave. But there is a microwave in the lobby. Safe and secure basement parking. Some of the rooms have Hot Tubs. Hot tubs are relatively small for two people and there is an extra charge for the rooms with hot tub. Overall it is a very nice and clean property. Well maintained. And our experience was very nice. The location is also very nice. Close to the city and close to the beaches and park.

It is a very nice upscale property. Rooms and bathrooms are quite large and spacious. All the amenities are nice. There is a fridge in the room but no microwave. But there is a microwave in the lobby. Safe and secure basement parking. Some of the rooms have Hot Tubs. Hot tubs are relatively small for two people and there is an extra charge for the rooms with hot tub. Overall it is a very nice and clean property. Well maintained. And our experience was very nice. The location is also very nice. Close to the city and close to the beaches and park.

The room was fine, but the service was very basic and not what you would expect at a hotel that advertises spa services.

The room was fine, but the service was very basic and not what you would expect at a hotel that advertises spa services.

I liked that the hotels location was apart from the more developed section of Moonstone Beach yet easily accessible to the wooden boardwalk that runs along its length. A nice place to walk … The back of hotel borders a natural wooded area but the front is nearer to the access street

I liked that the hotels location was apart from the more developed section of Moonstone Beach yet easily accessible to the wooden boardwalk that runs along its length. A nice place to walk … The back of hotel borders a natural wooded area but the front is nearer to the access street

We were disappointed. This was a spontaneous romantic getaway that was bad only due to the hotel unfortunately. 1.WiFi was suboptimal. My wife had to do some work over the internet and it was very slow. I ended up using my hotspot so she could work. It was just computer charting so we weren’t sure why it was so slow. When I asked a staff member about it she said they upgraded it recently it used to be worse. 2. We were supposed to be on second floor but when we mentioned my wife had a service dog we were told we could only be on the first floor. This seemed questionable at best and illegal at worst. 3. The original room we were given was 110 super close to the lobby. We paid for a “superior room”($360) for one night. It looked nice but was smaller than the photos. No couch. Hot tub malfunctioned and didn’t turned on and off. No hand soap in room, no tv remote. 3. Room 112 bigger and had a couch. We went to dinner around 730 staff had went home early as they said they locked Bobby at 9pm? We came back around 10pm used the bathroom only to find out toilet didn’t flush. Called number on desk it goes to morrow bay inn said not much they could do. No maintenance or anyone to come in. But “feel free to use lobby bathroom”. Really?? Next day spoke to staff, we left @10:30 no one came by to even try to fix it. We were told the manager would try to make it right. Didn’t happen. We left feeling unappreciated and regretting spending our money at this place.