This was a great place to be based in Legazpi with a lovely outdoor pool that was warm thanks to some very sunny days. Our room looked out on the main road but this was in no way a problem and was not noisey. All the staff were warm and friendly, especially Callie who was always on duty in reception. She’s a little dog who quite happily sits on the reception desk greeting visitors. If you feel you want a change from the hotel food (which was good) you can order in from Grab but there is a charge added if your order is before 10pm. The room was spacious and clean with a very comfortable bed.

Poor management!!

Poor management!!

Staff were awesome, room/bathroom amenities were disappointing. Breakfast can be improved.

Staff were awesome, room/bathroom amenities were disappointing. Breakfast can be improved.

Location.

Location.

This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities… The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing. Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work. Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel. Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though. I’d pay a little more money for a better hotel, which Legazpi City has quite a few of. One good thing I can say us that the bed and pillows were super comfortable.

This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities… The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing. Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work. Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel. Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though. I’d pay a little more money for a better hotel, which Legazpi City has quite a few of. One good thing I can say us that the bed and pillows were super comfortable.

Room Amenities is not good. Shampoo and conditioner, soap is empty. Breakfast is limited and no choose and few. Security and some staff sleeping in the lobby at early morning. Lobby is very dark at night. First time and will not recommended to my friends to stay.

Room Amenities is not good. Shampoo and conditioner, soap is empty. Breakfast is limited and no choose and few. Security and some staff sleeping in the lobby at early morning. Lobby is very dark at night. First time and will not recommended to my friends to stay.

Safe and clean environment, staff well mannered!!!!

Safe and clean environment, staff well mannered!!!!

Have stayed hear a few times. Property is declining. Ac didn’t work. Free breakfast was buffet and mostly cold.

Have stayed hear a few times. Property is declining. Ac didn’t work. Free breakfast was buffet and mostly cold.

New building and close to the Main Street.

New building and close to the Main Street.

no slippers, no wifi inside the room

no slippers, no wifi inside the room

Staff were nice and helpful. Breakfast is ok. Room is clean, it’s just the towels and beddings a bit stained. Aside from that, we’re enjoying our stay.

Friendly and efficient staff. Quiet. Comfortable beds. Decent amenities. Fast elevators.

Almost excellent, may i suggest to place another trash bin in the room not only inside the cr.

Almost excellent, may i suggest to place another trash bin in the room not only inside the cr.

The view was great food and service was a pleasurable experience. The room was kept neat and tidy, we have been well accomodated by the staff .although we have encountered issue on the booking reservation they have made their best to assist and adress our concerns .The confirmation was not their fault i guess it was more on the App itself.

The view was great food and service was a pleasurable experience. The room was kept neat and tidy, we have been well accomodated by the staff .although we have encountered issue on the booking reservation they have made their best to assist and adress our concerns .The confirmation was not their fault i guess it was more on the App itself.

Tried direct booking but front desk officer took long to respond so I tried using hotels.com app instead for seamless booking. Upon arrival, we noticed the warm atmosphere at the lobby due to poor airconditioning but the lobby was clean and easy to look for. We added one more room since we are 5 persons all in all. The roomy was neat and cozy which is a plus along with the spacious bathroom. We noticed the room door to be a bit thin so you can here people outside walking along the hallway. It was a satisfactory stay overall as the hotel offers good value for money with their pricing. Parking is located at the back near the pool but can be a bit crowded during weekends. Buffet is affordable

Tried direct booking but front desk officer took long to respond so I tried using hotels.com app instead for seamless booking. Upon arrival, we noticed the warm atmosphere at the lobby due to poor airconditioning but the lobby was clean and easy to look for. We added one more room since we are 5 persons all in all. The roomy was neat and cozy which is a plus along with the spacious bathroom. We noticed the room door to be a bit thin so you can here people outside walking along the hallway. It was a satisfactory stay overall as the hotel offers good value for money with their pricing. Parking is located at the back near the pool but can be a bit crowded during weekends. Buffet is affordable

The room given to us has just been vacated by a previous guest and base on how we saw the room, the beddings were arranged but when we move one of the bed the floor under it was dusty and dirty. The shower room looks like it was cleaned in a hurry and no bathroom rug was in place. The shower room drainage was clogged. Service was slow. This was also the first time I encountered checking in a hotel that doesn't have complimentary bedroom slippers. When I asked front desk for it, he said it can be provided for us but we need to pay for it. And they say it's a 4 star hotel?? Even the staffs that assisted us with their plated complimentary breakfast looks like they did not undergo proper training. This hotel is absolutely NOT recommendable. Instead of having a stress free staycation, we end up stressing during our stay.

The room given to us has just been vacated by a previous guest and base on how we saw the room, the beddings were arranged but when we move one of the bed the floor under it was dusty and dirty. The shower room looks like it was cleaned in a hurry and no bathroom rug was in place. The shower room drainage was clogged. Service was slow. This was also the first time I encountered checking in a hotel that doesn't have complimentary bedroom slippers. When I asked front desk for it, he said it can be provided for us but we need to pay for it. And they say it's a 4 star hotel?? Even the staffs that assisted us with their plated complimentary breakfast looks like they did not undergo proper training. This hotel is absolutely NOT recommendable. Instead of having a stress free staycation, we end up stressing during our stay.

The hotel was accomodating. We requested for an early breakfast as we have to drive early and they granted. Staff are friendly

Great place to stay

The hotel was accomodating. We requested for an early breakfast as we have to drive early and they granted. Staff are friendly