Location

Dreadful. Unclean property. Linen was not washed & dirty delph in presses. Water was either hot or scalding. Furniture was of poor quality or broken. A bathroom in a wardrobe, Unsafe wiring.

Nothing

The apartment was in a dilapidated building. Great that it is central but the building is located in an undesirable location. As soon as we walked in the apartment stunk of smoke, which the host tried to dismiss even though there was cigarette butts left on the floor. The windows were wide open to obviously air the apartment out but this was very unsafe with a toddler, as the apartment was in the first floor. The windows had no keys so we could not lock them to prevent our toddler from potentially (they wouldn't but others might) opening the window. This is in breach of the Registration Regulations for Holiday Apartments & Holiday Cottages that is in place in Ireland. It is also a legal requirement that all holiday properties in Ireland are registered with National Tourism Development Authority Fáilte Ireland. The host has said it is registered but when I have raised a complaint with Fáilte Ireland, they have advised that the property is not registered. I'm shocked that booking.com has allowed this. We had a number of issues with the property. A strong odor of smoke that is causing health issues, even after attempting to mask it with Febreze. A cigarette butt left on the floor. Old milk and a coke bottle left in the fridge. Broken washing machine door handle. Fake nails under the doormat. Filthy shower head. Windows with no keys to lock, which is unsafe with a toddler. Crusty blanket found under the sofa bed. Someone else’s hair on the bedding. Stains on the sofa. Insufficient cups for six people, despite the apartment being advertised to accommodate this number. These conditions fall far below the standards expected for a clean, safe, and well-equipped environment. We left after one night and requested a refund which the host tried to not pay the full amount for the remaining 2 nights. Only when I raised the regulations and asked if they were registered, did they refund the correct amount. Avoid at all costs.

We turned up to the accommodation at the set time. A colleague of the owner was there to meet us with the key. The surroundings and buildings did not look up to our standard of normal Booking.com accommodation. The lift up to the 1st floor apartment had all broken knobs for up/down and didnt function without the key fob. We didn't know this and got shut in the lift... the colleague had gone up the stairs with the key. He was unaware of this as well. Fortunately a person staying in the building came to use lift and let us out.

The website stated 3 bedrooms, there were only 2. The 3rd bedroom had a futon and was in the dining room.... this did not show on the advertisement picture's. It was unsuitable for a couple and 2 older women travelling. Apartment was booked for 2 nights. Nowhere to sit comfortably. There was an unusual odor in the apartment, despite ALL windows being opened wide. The kitchen area was not the same as advertised. There were loose wires hanging out the wall by the door entry. The compact bathroom/shower didnot appear clean. A washing machine was advertised, but was broken. When we spoke with the owner, she stated there was no washing machine advertised, but could bring one the next day which wasn't satisfactory. She also became very aggressive and abusive when we stated the apartment was not up to our standard and cut our phone call off. Of note the floor coverings in the hallways into the apartment were old, stained, dirty/shabby. Smokey corridors and people down in foyers sitting on floors ? smoking????

Locatie

Hygiëne Geen handdoeken Douche werkt niet Wietlucht in gebouw Matige bedden Geen spiegel Geen nachtlampjes