Excellent staff and service

Excellent staff and service

The Ryokan was beautiful and relaxing. The rooms were comfortable and staff was very helpful and accommodating. My most favorite memory of my trip. I hope to be back again one day.

The Ryokan was beautiful and relaxing. The rooms were comfortable and staff was very helpful and accommodating. My most favorite memory of my trip. I hope to be back again one day.

Has private bath . Good breakfast

Has private bath . Good breakfast

Extremely expensive for a dated property, the staff were very unfriendly, unable to book dinner on day of arrival and the bar is only open for 2 hours on e evening.

Extremely expensive for a dated property, the staff were very unfriendly, unable to book dinner on day of arrival and the bar is only open for 2 hours on e evening.

The room and staffs are super nice, however the food included was average. But definitely a nice place to stay for onsen

The room and staffs are super nice, however the food included was average. But definitely a nice place to stay for onsen

Had a great stay. Was well kept and clean.

Had a great stay. Was well kept and clean.

The staff are very helpful and friendly, dinner and breakfast was great. The private room onsen was amazing which is reccomended for first timers or people who just too shy to go to the public bath.

The staff are very helpful and friendly, dinner and breakfast was great. The private room onsen was amazing which is reccomended for first timers or people who just too shy to go to the public bath.

It’s a wonderful hotel with spacious rooms. The traditional dinner was splendid while the breakfast buffet offers a great variety of food with some uncommon delicacies. The environment is also comfy with great views. It’s just that not so convenient in terms of its location. Takes a 10-min slightly uphill walk from the train station. Can be tiring in summer. However, shuttle bus service can be arranged in fact. Can ask for help with the arrangement at the information center on the ground floor near the bus terminal. The staff are kind and helpful.

It’s a wonderful hotel with spacious rooms. The traditional dinner was splendid while the breakfast buffet offers a great variety of food with some uncommon delicacies. The environment is also comfy with great views. It’s just that not so convenient in terms of its location. Takes a 10-min slightly uphill walk from the train station. Can be tiring in summer. However, shuttle bus service can be arranged in fact. Can ask for help with the arrangement at the information center on the ground floor near the bus terminal. The staff are kind and helpful.

I wish I had known the town closes down early and the hotel restaurant actually serves great dinner. That should have been mentioned on the website. The other thing is the transportation to the hotel could be communicated better as Google is not doing a good job is this case. But all and all a great hotel stay.

I wish I had known the town closes down early and the hotel restaurant actually serves great dinner. That should have been mentioned on the website. The other thing is the transportation to the hotel could be communicated better as Google is not doing a good job is this case. But all and all a great hotel stay.

Everything were to our satisfaction

Everything were to our satisfaction

The price was pricy but I love it. I loved that we were able to have free dinner and breaksfast. Unfortunately, we were not able to have breakfast because we had to leave early morning. I would love to stay at your facility again!!

The price was pricy but I love it. I loved that we were able to have free dinner and breaksfast. Unfortunately, we were not able to have breakfast because we had to leave early morning. I would love to stay at your facility again!!

Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.

Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.

It was an excellent experience

It was an excellent experience

Very traditional Roken Loves the traditional sleep on tatami and futon. Traditional Japanese breakfast very generous by hard for unaccustomed

Very traditional Roken Loves the traditional sleep on tatami and futon. Traditional Japanese breakfast very generous by hard for unaccustomed

This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.

This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.

Friendly and helpfull staff with excellent service. Hotel was very quaint and comfortable. The traditional Japanese breakfast was excellent which was included in the hotel cost. While the hotel was not too far from the train station, shuttle service was limited and walking to the hotel property was inconvenient especially if you had luggage due to having to navigate up the hillside.

Friendly and helpfull staff with excellent service. Hotel was very quaint and comfortable. The traditional Japanese breakfast was excellent which was included in the hotel cost. While the hotel was not too far from the train station, shuttle service was limited and walking to the hotel property was inconvenient especially if you had luggage due to having to navigate up the hillside.