Ok

The service was excellent!!!

Area was in center area but was dirty, noisy, and with minimal staff around for assistance. Area is under renovation and room walls are thin everything can be heard

Rating would be a lot higher if there hadn’t been ear-shattering construction taking place from 8AM-5PM every weekday. The drilling and hammering was so disruptive that they were practically begging the guests to check out early and choose to stay somewhere else. Also, the smell of the construction flooded the halls and was very hard to breathe in. I can’t believe this is an actual business.

It was one of the worthless places under booking your site. Sharing toilet with all gender was very much risky taking virus contagious and unsafe conditions. My fist checked room was broken door and could hear next door sick man’s coughs all the time, after his toilet usages make me scared to use. Kitchen was mass and dirty sink area lack of taking care of cleaning and at least inform us the conditions to stay feel clean and safe. Of course the room was need to be cleaned before check in but it wasn’t. The important issue was, GAS was leaking from open ceiling panel or from the bottom of next room open space, after one nite stayed I got chocking and bad chest pain and congested and got vey sick since then. Causing that unhealthy condition and poor care of accommodation to run as hotel it could be sued in USA. Also I felt very unsafe and unsecured to stay whole time. So I had to leave the Gran vía on March 6 mourning earlier than my original reservation till 9th, to sacrifice my original plan to visit Madrid Artfair 6-8 to avoid further worsen my health condition. Therefore, I Need My Money Back!!! Very unpleasant and dangerous feeling I had experienced to stay in Live it gran via, especially gas leaking from the smell open the ceiling panel and open floor space from next to bed.(rm806) Of course complained to change room, but building construction noise right above my room 306 next kitchen whole day was terrible gettingrest from the sickness by poor granvia’s condition e