Overall satisfied with the stay. A small delay during check in. Also a miscommunication on reservation of the pool hours. The apartment was clean and equipped.

Overall satisfied with the stay. A small delay during check in. Also a miscommunication on reservation of the pool hours. The apartment was clean and equipped.

When we arrived it took almost 30 minutes to get through the front gate. Security is nice but not when you’re made to feel as if they don’t want to have you there. The condominium was clean and everything was in order. After day 2 I went to wash clothes and the machine started flooding the floor so I turned it off, called Managment and they could not speak hardly any English. Luckily my friend Bruce could speak enough Spanish to communicate. They chastised us for using the washer, we used almost all the available towels in the condo to stop the water from going throughout the condo. And went out for the night. Came back and the clothes in the washer were hanging on the balcony rails which I believed was thoughtful. No replacement towels provided and next morning a knock on the door and to my surprise I was told to remove the clothes from the balcony it was against policy. Still no replacement towels. Toilet paper, towel hooks, etc all about to come out of the walls. Get a call from manager yelling about bad review, which I had not even finished, finally got replacement towels. They locked the washer room which meant we had to buy toilet paper because the replenishment rolls were in the washer room. All of this during a time in which you would think the PAYING guest would be the MOST welcome. It’s just getting way to hard to spend money and be treated as a GUEST rather than a nuisance.

When we arrived it took almost 30 minutes to get through the front gate. Security is nice but not when you’re made to feel as if they don’t want to have you there. The condominium was clean and everything was in order. After day 2 I went to wash clothes and the machine started flooding the floor so I turned it off, called Managment and they could not speak hardly any English. Luckily my friend Bruce could speak enough Spanish to communicate. They chastised us for using the washer, we used almost all the available towels in the condo to stop the water from going throughout the condo. And went out for the night. Came back and the clothes in the washer were hanging on the balcony rails which I believed was thoughtful. No replacement towels provided and next morning a knock on the door and to my surprise I was told to remove the clothes from the balcony it was against policy. Still no replacement towels. Toilet paper, towel hooks, etc all about to come out of the walls. Get a call from manager yelling about bad review, which I had not even finished, finally got replacement towels. They locked the washer room which meant we had to buy toilet paper because the replenishment rolls were in the washer room. All of this during a time in which you would think the PAYING guest would be the MOST welcome. It’s just getting way to hard to spend money and be treated as a GUEST rather than a nuisance.

Strategically located, we were able to visit more places and have our own home base, nice pool, candid staff, amazing experience for the whole family.

Strategically located, we were able to visit more places and have our own home base, nice pool, candid staff, amazing experience for the whole family.

Great place to stay in Jaco. Very clean and very nice. The security around the facility is exceptional. The grounds and building are kept in perfect conditions. The pool amenities are truly as good as it looks in the pictures. I'll try to stay here again. Very, very comfortable place to stay.

Great place to stay in Jaco. Very clean and very nice. The security around the facility is exceptional. The grounds and building are kept in perfect conditions. The pool amenities are truly as good as it looks in the pictures. I'll try to stay here again. Very, very comfortable place to stay.