Nice building. In downtown San Fransisco. At walking distance from peers and fashion stores.

Nice building. In downtown San Fransisco. At walking distance from peers and fashion stores.

The room was very confortable, clean and nice.

Loved it

Loved it

It's OK, excellent location, but a lot of homeless nearby

It's OK, excellent location, but a lot of homeless nearby

Great place.

Great place.

Parking fee is reasonable for SF. What we didn’t like is the check out time of 10 am. I have stayed at many hotels but have never been to a hotel with a check out of 10 am. I don’t think that is normal.

Parking fee is reasonable for SF. What we didn’t like is the check out time of 10 am. I have stayed at many hotels but have never been to a hotel with a check out of 10 am. I don’t think that is normal.

The property itself is wonderful. Excellent staff, rooms are great, facilities were clean.

The property itself is wonderful. Excellent staff, rooms are great, facilities were clean.

This was a great place to stay! It was very close to the city transportation and shopping. At night, the area to the south was a bit sketchy but in order to enter the hotel at night, you have to scan your key card so that made us feel way better. The room was very large and clean! Definitely would love to stay here again in the future!

This was a great place to stay! It was very close to the city transportation and shopping. At night, the area to the south was a bit sketchy but in order to enter the hotel at night, you have to scan your key card so that made us feel way better. The room was very large and clean! Definitely would love to stay here again in the future!

Nice stay

Nice stay

Clean, convenient, GREAT STAFF, accommodating.

Clean, convenient, GREAT STAFF, accommodating.

Until my final morning, I would have given the Donatello five stars in every regard, hands down. That changed. The problem I encountered was at check-out. They have a 10am check-out time, which is a little early, but definitely not ridiculous. However, many might expect it to be the more standard 11am, as I did. I would suggest they explicitly let guests know, verbally, about the check-out time upon check-in. I did realize early that morning that check-out was 10am. I packed, made a pretty quick trip to their fitness center, and returned to my room no later than 9:50, just enough time to take a quick shower and zip my suitcase. I was already locked out of my room at 9:50: my key card no longer worked. So I had to go down to the lobby, where I was met by attitude and noticeably curt behavior from a previously friendly desk attendant. She had to make a a new room key. I made it back to my room by 9:58, trying my best to hurry. (Of course, it still was before check-out time). At 10:02, housekeeping knocked on my door to get in, even though I had the "do not disturb" marker on the door. In the end I checked out by 10:15. A 15 minute grace period doesn't seem unreasonable. Of course, I would have checked out just on time had I not been locked out of my room. It was a stressful process and I must say left a bad taste in my mouth. Despire it being a really good stay until then, it was enough to make me not wish to stay there on my next trip to San Francisco.

Until my final morning, I would have given the Donatello five stars in every regard, hands down. That changed. The problem I encountered was at check-out. They have a 10am check-out time, which is a little early, but definitely not ridiculous. However, many might expect it to be the more standard 11am, as I did. I would suggest they explicitly let guests know, verbally, about the check-out time upon check-in. I did realize early that morning that check-out was 10am. I packed, made a pretty quick trip to their fitness center, and returned to my room no later than 9:50, just enough time to take a quick shower and zip my suitcase. I was already locked out of my room at 9:50: my key card no longer worked. So I had to go down to the lobby, where I was met by attitude and noticeably curt behavior from a previously friendly desk attendant. She had to make a a new room key. I made it back to my room by 9:58, trying my best to hurry. (Of course, it still was before check-out time). At 10:02, housekeeping knocked on my door to get in, even though I had the "do not disturb" marker on the door. In the end I checked out by 10:15. A 15 minute grace period doesn't seem unreasonable. Of course, I would have checked out just on time had I not been locked out of my room. It was a stressful process and I must say left a bad taste in my mouth. Despire it being a really good stay until then, it was enough to make me not wish to stay there on my next trip to San Francisco.

Very safe and clean.

Very safe and clean.

Great value and price. Very comfortable room and the staff was very helpful and friendly. Loved the restaurant.

Great value and price. Very comfortable room and the staff was very helpful and friendly. Loved the restaurant.

Fantastic hotel. Big rooms. I stay in Union Square a lot and this is one of the best places I've stayed.

Fantastic hotel. Big rooms. I stay in Union Square a lot and this is one of the best places I've stayed.

The property was great: very clean, safe, and lots of old character with modern conveniences. Parking was a little expensive per day, but did feel like the safest option. Our only real problem was the noise at night! This hotel is right downtown, so you will likely hear sirens, karaoke, saxophones, yelling/screaming, loud motors, racing cars and even some basic home construction. The only way I can recommend this hotel is if you come equipped with good earplugs.

The property was great: very clean, safe, and lots of old character with modern conveniences. Parking was a little expensive per day, but did feel like the safest option. Our only real problem was the noise at night! This hotel is right downtown, so you will likely hear sirens, karaoke, saxophones, yelling/screaming, loud motors, racing cars and even some basic home construction. The only way I can recommend this hotel is if you come equipped with good earplugs.

Sirens heard easily at night that kept waking me up. The restaurant staff was very friendly and accommodating. Would be nice if the hotel had some kid friendly food options. My 17 year old even had a hard time picking from the menu. Definitely a more upscale restaurant. I found it delicious however.

Sirens heard easily at night that kept waking me up. The restaurant staff was very friendly and accommodating. Would be nice if the hotel had some kid friendly food options. My 17 year old even had a hard time picking from the menu. Definitely a more upscale restaurant. I found it delicious however.

Great location, clean, friendly staff, comfortable suites