This hotel is absolutely fantastic. The facilities are well kept and clean. Aside from the beautiful facilities, the staff is beyond amazing from the check in with Fredy, Gustavo in the buffet to Florencio in the resturaunt Bogavante. Luz making poolside pizzas (she was the reason we returned this time), the spa staff was amazing and pool side waitresses were fantastic. On our last day we met Javier, definitely a leader. We were having a conversation and he told us about some menu items coming soon and mentioned Chilies en Nogada. I mentioned I was saddend to be leaving in about a hour because these chilies are my favorite. Javier made something happen and he, Luz and another chef met me at check out with none other than a Chilie en Nogada along with fresh cut fruit with Chamoy for my daughter. Cancun is easy to fall in love with but the people make this place exceptional. Great job Royal Solaris, your team is top notch.

Boring property. Food not good at all

Boring property. Food not good at all

In regards to the internet service poor or none at all, after speaking to the front desk on numerous occasions about the situation the issue was not taking care of. Some restaurants were close, and the meal choices sucks. The lack of entertainment made my stay somewhat boring after 3 days. I will not be staying here again.

In regards to the internet service poor or none at all, after speaking to the front desk on numerous occasions about the situation the issue was not taking care of. Some restaurants were close, and the meal choices sucks. The lack of entertainment made my stay somewhat boring after 3 days. I will not be staying here again.

I like everything

I like everything

Good small property with fantastic team

Good small property with fantastic team

Once you become a member is a different thing. We enjoyed our stay and will definitely come back for a family vacation.

N/a

Once you become a member is a different thing. We enjoyed our stay and will definitely come back for a family vacation.

Excellent service and great price

Excellent service and great price

Air conditioners don't work in the entire hotel. Some people tried sleeping on the pool chairs. Kids were crying. I had to stay another hotel even though I was paying for Royal Solaris because the room was 84 degrees. I stayed at this hotel 7 years ago. The roof of the main dininroom collapsed in the middle of the night. We had our meals outdoors in the summer heat. I thougt it was a one time issue so I booked the same hotel. It was a mistake. They didn't refund my money.

Air conditioners don't work in the entire hotel. Some people tried sleeping on the pool chairs. Kids were crying. I had to stay another hotel even though I was paying for Royal Solaris because the room was 84 degrees. I stayed at this hotel 7 years ago. The roof of the main dininroom collapsed in the middle of the night. We had our meals outdoors in the summer heat. I thougt it was a one time issue so I booked the same hotel. It was a mistake. They didn't refund my money.

The only bad part of our short stay was the non- functioning of the WiFi in the room, which wasn’t repaired despite several reminders.

The only bad part of our short stay was the non- functioning of the WiFi in the room, which wasn’t repaired despite several reminders.

Royal Solaris is an excellent resort. All staff are friendly and helpful.

Royal Solaris is an excellent resort. All staff are friendly and helpful.

They changed the buffet for good to bad not to much night entertainment cleaning and waitress staff where very nice

They changed the buffet for good to bad not to much night entertainment cleaning and waitress staff where very nice

My daughter and I enjoyed our stay at your hotel. However if I could have fixed anything it was a bit warm and there was rarely enough towels around the pool. Aside from the 7 p m closing time of the pool everything else was delightful.

Needs better ac in the common areas and hallways.

Needs better ac in the common areas and hallways.

Just got back from our trip yesterday. Everything was good, but definitely NOT the best food. We read many reviews saying the same thing, but everyone has different tastes in food, so we decided to book anyway. Breakfast was good -- continental and typical Mexican food. But lunch and dinner options weren't always that great.

Just got back from our trip yesterday. Everything was good, but definitely NOT the best food. We read many reviews saying the same thing, but everyone has different tastes in food, so we decided to book anyway. Breakfast was good -- continental and typical Mexican food. But lunch and dinner options weren't always that great.

Rooms service didn’t want to sent enough food for my kids

Rooms service didn’t want to sent enough food for my kids

Good

Good

Clean,,,quiet