We were surprised to arrive at the property to find that it is under renovations and the pool is closed. There was no previous indication of these conditions and there was no way we were able to cancel the reservations when we got to the site. The room was still nice and we felt comfortable in it but, we were disappointed to pay the going price when the hotel is not up to the advertised condition.

We were surprised to arrive at the property to find that it is under renovations and the pool is closed. There was no previous indication of these conditions and there was no way we were able to cancel the reservations when we got to the site. The room was still nice and we felt comfortable in it but, we were disappointed to pay the going price when the hotel is not up to the advertised condition.

Everyone was very friendly

Everyone was very friendly

Check in went well. Hotel was clean and easy to get to

Check in went well. Hotel was clean and easy to get to

Arrived after flying for 10 hours to find we could not check in, we were told Hotels.com didn’t release payment to the hotel because of a “faulty virtual card” and that I, the customer, had to call Hotels.com to fix it or I and the other 6 members of my party couldn’t get into our rooms. Turns out, it had nothing to do with me and there was actually nothing I did or could do, and it was a misalignment of backend systems between the hotel and Hotels.com. Therefore this error could have been sorted out weeks ahead of our arrival and we didn’t have to wait OVER AN HOUR and after midnight to get into our rooms. Not the staff’s fault, clearly the management couldn’t care less about resolving issues ahead of customers arrival. Overall the hotel is dated and not so clean. Room was fine, bed was good. Included breakfast was foul, mostly ultra-processed food served on styrofoam and plastic plates, cups and cutlery. So much waste.

Arrived after flying for 10 hours to find we could not check in, we were told Hotels.com didn’t release payment to the hotel because of a “faulty virtual card” and that I, the customer, had to call Hotels.com to fix it or I and the other 6 members of my party couldn’t get into our rooms. Turns out, it had nothing to do with me and there was actually nothing I did or could do, and it was a misalignment of backend systems between the hotel and Hotels.com. Therefore this error could have been sorted out weeks ahead of our arrival and we didn’t have to wait OVER AN HOUR and after midnight to get into our rooms. Not the staff’s fault, clearly the management couldn’t care less about resolving issues ahead of customers arrival. Overall the hotel is dated and not so clean. Room was fine, bed was good. Included breakfast was foul, mostly ultra-processed food served on styrofoam and plastic plates, cups and cutlery. So much waste.