Amazing lication and service. Simply wonderful stay. Very limited but relevant food menu.

Can't point out deficiency.

View was sensational! Staff were excellent. Breakfast far exceeded expectations. Peaceful, wonderful location, bus from railway stations stops right outside the hotel. We purchased a Hakone Pass from railway station on arrival from Kyoto. The Pass covered the bus fares to our hotel plus pirate ship and much more. Certainly worth it. The Pirate ship is a couple of hundred metres from hotel. A couple of restaurants at hotel which included a French restaurant which we enjoyed very much. Also a few local restaurants nearby for lunch. We loved every minute of our stay. Beautiful area.

The view was great the hotel was clean very clean loved the history behind it

The fact that you charge by the individual in the room and that you don’t allow the customers to sleep on the same bed is and charging an extra 127$ is just gross. Also the room was hot along with the beds being very uncomfortable.

Everything was great, the location, the staff, we got a room with balcony and the view was just breathtaking, we spent hours relaxing and admiring Lake Ashi and watching the pirate ship sailing across the lake. If you want a place to relax and enjoy nature then Hotel Hakone is for you.

As a muslim, the halal food options were kinda limited so it would wonderful if more can be added to accommodate muslim guests.

Splendid. Staff polite and helpful.

Everything good

Very spacious, comfortable room with panoramic windows. Closet space for a lot of luggage. A little far south within Hakone area. Fantastic view over lake and Fujisan.

Practically all restaurants and shops within walking distance close down around 17 p.m. The two hotel restaurants are expensive. Either have to take the bus or be by car. Rather limited service times for coffee, food, bar.

Beautiful view Close to bus station and port

Exceptionally supportive reception team

nice

no

Room is large and clean, with a great view of Ashinoko and right next to the dock of the pirate ship cruise!

None.

the location is amazing 🤩, the rooms is big enough 🤩🤩🤩 and the view on the lake , free drink in the language 😍

the 🛁🛁🛁 it doesn’t comfortable , also very old style the bathroom.

Nice

Little amount of choices in foods in breakfast

Brilliant location for exploring Hakone and surrounding areas with the most amazing views of the lake and Mt. Fuji (if you’re lucky enough to see it)! Very pleasant and welcoming staff. Would recommend.

great location

the extra charges for an additional person

The location was the big selling point. Walking into the room and seeing the view from the window was jaw dropping!

Our room was wide and the view was fantastic.

Why is the kid’s meal not included in the accommodation fee? i had to pay extra for it…

location

The location was really good in terms of proximity of the ship departure area. Hotel room was spacious and comfortable. Nice view from the window. There is a sneak view of the lake even from the garden view room. Two onsite onsens are small but pleasant. Breakfast was good although could be more various giving the price and hotel standard. Not too many options especially for those allergic to milk (French cuisine inspired).

There aren’t a lot of restaurants around and those available are closed early (at least on Sunday). There was some confusion with the breakfast for a child. We had to pay extra at the checkout.

Exquisite room, beautiful view of the lake, extremely helpful and well-mannered staff

Very nice hotel with professional stuff. Expensive but perfect food which you can enjoy a lot. Rooms are big and hot springs facilities are also very nice which I recommend you to visit.

You will recognise after bathroom that this hotel was build long time ago and this part of the room would need renovation but generally it is nice hotel with big rooms.

Amazing view, very nice room and good beds. Bathroom slightly outdated decor and felt like it wasn’t quite as beautiful as the rest of the facilities. Hot spring bath very nice.

The room was very warm, but we could open a window to cool down the air after asking the staff how to opem it up and slept very good :)

Staffs are helpful and professional

Breakfast was great

Nothing

The view from the hotel room is magnificent and it is in a very quiet but convenient area - The boat can take you to popular areas and you come back to enjoy the serenity in the evening.

The view is absolutely stunning. My room was tidy and nicely furnished, it was also spacious. I didn't take advantage of the breakfast service, nor did I access any of the onsen or restaurants on site. I image they would have made the experience even better. I really appreciated the pod machine in the room and the large bath tub. Staff were also kind and professional. A decent level of english was also spoken by all staff that I engaged with, which made things really easy. They also helped me to send my luggage forward.

I would say there was nothing to dislike. If they had a vending machine on site and a shuttle service from one of the local stations then that would have really made the experience a 10/10 for me. If there was really anything to note as a "negative" then that would be it's location, which is a bit inconvenient to get around from. It's quite a long ride from the closest station by bus which can be uncomfortable when busy. If you get motion sick, it's not looking good for you lol. The surrounding area of the Hotel is also lacking in stores and places to eat. Though, just a couple minutes on the bus or a 20 minute walk will take you to an area with plenty of both. Overall, I wouldn't let any of this deter you from booking with Hakone Hotel. It's absolutely a place I would recommend.