Location to the ballpark

Staff not communicating. Check in @ 3 got into room @5. Parking lot staff sleeping. Trash left in hallway with dirty towels.

Liked the location, pool & Hot Tub.

Bathroom sink drain was clogged, got repaired on the last day. Did not like to have to ask for more towels, Kleenex and toilet paper as rooms are not made up each day due to Covid-19. We would have liked a free hotel shuttle to the Browns football game.

Breakfast was good and the staff friendly

Could do with cleaning up the corridors like new carpets, and maybe get better bar staff

Great location to walk to the Cleveland Guardian's game and local restaurants. Clean and Comfortable.

Disappointed I had to pay for parking since I paid over $600 for two rooms.

Location to ballpark

Room was old. Noisy area (near highway). Pool had loud kids screaming and young children using hot tub.

Location was great.

Property is run down and not clean.

The rates almost tripled for the night we booked & with our room over the pool the chlorine smell was overwhelming

Nothing

I was charged for parking when I didn’t even have a vehicle when I was there. I kept calling for my refund.

No housekeeping service during a 4 day stay. For the price they charge, daily housekeeping should be expected. Otherwise, you're not really a hotel - you're just an overpriced Air bnb. Pool was open but hottub was closed the entire time.

Pam and her staff always do a great job!!!

It was clean

Had to pay for parking

The location was excellent

We never saw housekeeping. I had to go to the front desk to get my own toilet paper because there was none in the room. We had already used the last tissues. Also the small store was out of several snacks and drinks. When I asked about things, I was told it was a popular item and they were out. Two other guests were behind me and were told the same thing about two different items. It didn’t impact me, but on the second day of our stay the lobby was packed with guests waiting to get in their rooms. It was 4:30 and check in time was 3:00.

Location to progressive field and downtown area.

Cost compared to what it actually was. Breakfast you have to pay for. Wifi you have to pay for. Room was very small. Bathroom had a water leak from the ceiling in the shower. Wasn't the cleanest room but could have been better.

Room space

Pool always under maintenance Horrible parking especially when you have to pay for it No complimentary breakfast like other Hilton brands Breakfast food was not worth the cost You get 3 half pillows per bed. Essentially you’re getting a pillow and a half per bed

Very loud at night outside of hotel from buisness across street

it was close to the baseball stadium

how they said parking was $20 but they actually took out $50 for an inconvenience fee. we got the extra $30 back but it was $30 we could have used on our stay there

Location

Paying for parking, paying for breakfast, desk not clean ans old food in the fridge

walkable distance to playhouse square. very clean.

renovation happening during breakfast

Location from I90.

Back parking lot was neglected. Felt like it was low priority. People do care where they leave their cars so not a good first impression.

I love that you can actually park on site and in the parking lot with the hotel! Unlike most places downtown Cle! Room was clean! Loved that they have rooms you can stay with your pet, which sometimes you have to do.

Nothing really

the staff was very upbeat and helpful

the restaurant and bar were closed two of the four nights. once for being under staffed and once for lack of business. the employee locked the door in our face as we were trying to walk in.

Breakfast was good had made to order omelettes location was good for the game pool and hot tub

Room a little outdated carpet old

It was in a perfect location so we could walk everywhere! Very close to the stadium and lots of restaurants

Nothing really. Just the free wifi.

The receiptionist was not helpful he didn’t really know anything about his job. When I was booking I was not made aware of a 50$ deposit till I actually arrived.