I enjoyed the location, it was close to everything downtown area, the rock ‘n’ roll museum and other attractions or in walking distance, there was a St. Patrick’s Day parade that was amazing! We were very close to all of the stadiums. The casino was also in walking distance. This hotel was nice & very friendly. There was a young gentleman that was a greeter that greeted you very pleasantly. Upon our arrival & upon our leaving he was very respectful and wished us a safe travels & stated that he hope we enjoyed everything that the hotel had to offer. Supposed to be back in Cleveland next month, so hopefully the only issue that I did have gets resolved, because this would definitely be our go to place to stay. My husband was extremely relaxed!! Which was well needed.

I was charged for my room on a card and was told that it did not go through. Had to use another card to get my room. I am still waiting for the hold to be released from the first card. No resolution has been done as of yet, my financial institution states that it is the hotel that is still holding the funds. When my other card shows that the services has been paid. I contacted the hotel spoke with a representative. She said that they would look into it and get back to me. I still have not heard from anyone as of yet. I still have a hold on my bank account of over $500. This was the only downfall that I honestly say I endured during my stay, and currently still enduring.

I love the rooms I love the view. The love that you had bell service and a wonderful Bellman named Cameron took care of everything I needed. Lisa at the front desk was very welcoming and kind of directed me to wonderful places.

I can’t think of anything

The location was nice. The room was fair but not great. The valet attendant was very nice and helpful.

The front desk attendant was dismissive and the checkin process was messy at that time of evening.

Staff was friendly Lisa who checked us in, Brandon and David from valet very helpful. Bathroom was huge and had a great view from window

The parking was a nightmare. First got ticket then went to front desk to change from hourly to overnight. We went to go out for night ticket said invalid. Had to get someone on speaker who we couldn't understand and so hard to hear, we almost missed our concert from being stuck in garage. We came back I called front desk at midnight telling them will it work , they said if doesn't go see valet guy, well it didn't work. Had to wait again to get in. Upon check out we asked for someone to come let us out and valet came to help, and $38 for overnight . Bathroom huge but had to take shower hose off because with seat in there hard to get to, but great hot water

It was close to shops and venues

The showers, showers need doors! And we don’t have a trash can in our room.

The hotel itself was very nice and in a good area. It was very clean.

The only thing that bothered me during my stay is I only got 4 hours of sleep due to 3 dogs on my floor barking constantly late at night and first thing in the morning at 4:30.

Parking was confusing

People were pleasant and courteous.

Late check-in

Valet was quick & easy. The lobby is beautiful. The front desk lady was very nice but she didn't check me in, another man did & he was hard to understand.

The carpet in the halls & room smells outdated. The shower is a partial door so when showering the water goes all over the floor & there was also some cracking in the tile & caulking. The bed wasn't very comfortable.

Staff were incredibly friendly and we loved their good nature and willingness to always be helpful. The valet parking service were incredibly helpful as well. Food in the restaurant was fantastic.

Water pressure in the shower was low.

Location

First room was very dirty Second room I had to keep fixing the toilet

The location was fantastic, close to everything!!! Breakfast was not ready when we left.

Serve breakfast just a little earlier.

Size of room was nice. Very confortable bed and pillows. Location was good too, a few blocks from City Tower.

Lighting was a bit dark,

The staff were exceptionally friendly and the bed was very comfortable!

Nothing at all

Location to downtown

The tub was worn

I loved the location, the dining available and the staff.

The tv did not work other than 20ish channels. I couldn’t screen share and of course nothing of interest was on tv. I was very disappointed. I came from a dorm so this was one of the most important things to me. The shower water pressure was also poor. The pillows were also pretty firm. I typically prefer them softer and fluffy.

Central and close to places of interest like rock and roll hall of fame . Parking in underground .

Parking was expensive.

Location and convenience of parking garage. Very clean

Rooms should have USB ports in them

Acomodações e ótima localização.

Os funcionários do front desk não encontraram a minha reserva que foi feita pelo booking. A gerente que me atendeu não fez o mínimo esforço para resolver o problema. Felizmente tive um excelente suporto por parte do atendimento por telefone do booking que conseguiu me ajudar e resolver o problema.

Location, staff and bed were great.

I had the king suite and for what I paid I was very disappointed. Room was dingy and ragged. Bathroom was horrible. Wallpaper peeling off the wall, tile baseboard falling off. Toilet didn’t flush correctly, and then there was the shower. It was disgusting when I first got in it I noticed it was just not clean. I almost wore crocs in it. I definitely don’t think it was cleaned after the last guest or maybe even the guest before that. There was long black hair all over the shower walls and floor

location, room

paying for parking, room was not ready when we checked in at 1600 (which was the check in time)

I've been using Booking.com for years and never had an issue changing the form of payment at the hotel. When we checked in, we provided the front desk a different credit card for payment since I had used by debit card to hold the reservation like I have done numerous times. The hotel not only charged by boyfriend's credit card they also charged by debit card which I've been trying to rectify for 2 days now.

The view was nice

The staff was rude. The cleanliness was below expectations

The hotel is really close to the whole of downtown and the room and the facilities were nice and clean.

The staff were helpful but not the best for helping book cars - gave us a phone number and left us too it.

the location was good

The bed was uncomfortable, the shower had no water pressure, it cost over $100 to park in the hotel garage for 4 days. We asked for more pillows and never got any. The soaps in the shower were empty. I found trash from the previous guests near the bed and dressers.

Clean and convenient to all things

Staff was not super friendly and the fact that I already paid to stay at the hotel but had to spend an additional $50 for parking is insane to me.

Very clean, staff was great, decent downtown location.

I normally prefer self park, but valet is the best option.

I can’t say enough about our stay. We went for our 5 year anniversary had a very nice tray and champagne waiting in our room. Had an amazing view the beds are super comfortable. The food at the restaurant was good. The ONLY down we had was the $40 for one nights parking. We loved our stay and will be back.

The amount to park at the hotel.

Location

Bed too hard Pillows too soft