Greeting: When we arrived it was an 'extra' person just inside the building saying 'hi' and giving directions to where to check-in. Pool area: nice pool, felt clean. A lot of pool beds and a relaxed feeling of mixed guests (kids, couples...). Good. Also, if you bought a drink at the pool, it was with nice plastic glasses that they wash over and over again, and not those cheap once. That was also very good. Gym: Good programs on the indoor walking and running machine, that you could follow. They had some fruit you could pick when you were finished with the excise. Beds; nice, comfortable beds. Down pillows. Room: Patio with gate that needed the key to enter = good. Nice sofa with pillows. Could need one more chair outside, since we were 4 persons. Nice furniture in real wood! Good coffee and extra pods were supplied when asked for. Area, restaurants: Extremely nice environment (building, plants, seatings, paths) within the hotel area. The Dinining was Mexican inspired. We ate 2 nights at the hotel. 1 breakfast, in a different area at the hotel. Expensive but good taste and all was served on excellent beuatiful porcelain and they used fine silverware.

The breakfast restaurant: The serving took too long. We wanted to head of to San Diego, but we had to wait a little bit. And of course, everything was very expensive, but what we could expect. Pool area: The bar at the pool closed at 5pm, could have had open for a little longer, since you normally go away and visit the surondings during the day and when you come back you want to relax 1-2 hours by the pool (with a drink :)) and this was not possible now. Restaurant: Too long waiting time the second day. So we 'needed' to by a drink at the bar outside the restarunatn/lobby, and they had strangely different bar menu, So the wine we had the day before from the restaurant - he could not get and fetch that.....

The hotel pool was under construction - like completely shut with a big chunk of the property off limits. Wish I had known this when we booked. Also, spa was quite snooty - wanted to go in the steam room w/o booking a massage and they were quite snarky about it.

Well decorated & spacious room

Terrible pillows, very thin blanket, loud. Dated.

we stay often. like the hotel. special local overnite occasions. this was the worst.

understaffed w wedding and busy these days. kept being told the wedding was the issue on items we discussed. hey. that is NOT my problem. and if that is the excuse- discount the rooms to others w issues.

Location and cleanliness of the hotel.

The front desk staff did not have a friendly or pleasant expression. He was flat and short with his answers. He just checked us in and did not offer any recommendations when asked. I also asked about any discounts for UCSD students, and he straight out said no, even though the website says they do offer a discount. The staff at checkout was the same, very flat and not friendly at all. I have stayed at Estancia 3 times in the past and even got married here. I always had a very pleasant experience at checkin and check out, but on this visit, I did not feel welcomed at all.

Good, but coffee is not so ...

Provide good coffee

The staff was amazing and the property was outstanding and clean.

My room service food was okay.