Tasty. I ate at the Draft Sports Bar, guacamole was delicious! My server JoJo was attentive/good. My experience at the Open Palette is/was noteworthy. I had the Italian Panini; if I had another stomach I would have ordered two more! What made the experience memorable was meeting and being served by Lacey. How lucky the public/Sheraton visitors are that you have Lacey to represent; she is the definition of Customer Care. My return will include checking ahead to see when / if Lacey will be in facility. I am not aware of management/leadership positions but as a U.S. Air Force veteran, Lacey personafies what we teach…. James (Maryland)

I believe it would be helpful to label the food being served. Really really bad marks for poor preparation; specifically the elevator system. There was a scheduled event that required the movement of over one thousand people using the elevators that service the Center Tower (up to 37). Only one elevator was in operation; it took almost 90 mins to make it to move our conference attendees. Not a good look for the Marriott International Family of properties. V/r James

Súper limpio, cómodo, amplio, riquísimo café en el cuarto, la bañera, todo excelente

El “refri” no estaba funcionando. Llame a front desk y la señora que contesto fue impresionantemente grosera y cortante

I like the respectful staff. People were friendly Draft had good wings. Palettes restaurant was excellent host to my friend.

There was nothing I didn't like.

Good location

All ok

Room clean, not a lot of noise .. the views downtown

for $900 for 2 nights, they could have included the breakfast. No ice machine working on the floor, no cold drink in the fridge, especially in Texas ... and it's 110 outside, coming from a plane travel

Cleanliness

A bit dated in general

great location, well appointed for an older hotel

signage to the gym and pool from the north tower, sign says 4th floor, no mention you need to go to the central tower. The pool area and gym are in need of upgrading.

It was clean . Maids are very helpful....really need a microwave in the room.. Not worth $249 a night.. I have to call to get shower curtains..

But the bed to hard pillow to soft , and the bed was slanted feet was up and head leaning down..couldn't hardly sleep...No shower curtains,i had to call front desk to get shower curtains put up..

I reserved a room with two queen beds and a sofa bed and got one king bed and a sofa bed when I asked for sheets blankets and pillows the property had none my kids had to sleep with one sheet no pillows it was a horrible stay

Nothing

Too crowded, the room size of the room.The over look and feel of the room.. The room had no face tiles.. the room AC was not working up to par.. It felt like we purchase a room at a low down motel.. with the outside of the motel upscale.. Although when getting into your room.. The room was a very much displeasure for us..

police an worker’s accuse people without any proof an kick u out

Stuff was really helpful

The pool was dirty full of hair and bugs

Cleanliness of the rooms.

Had a bad view of the city this time.

Everything about this hotel was fantastic. The view, the food, the spacious suite. The customer service was outstanding. The pricing was cheaper than I thought it would be which is always great. The furniture inside the room was outstanding and the bathroom was outstanding as well.

There are no dislikes

Staff was very friendly and the room was great.

We planned to eat and drink more at the hotel, but the bars were not open on the Friday evening of our stay (despite it being during their normal hours). We also tried to have brunch / lunch the next day but the restaurant did not appear to be open so we ate outside the hotel.