The hotel was located near everywhere I needed to be,

Did not eat with the team but location and staff were impeccable. Probably the best stay at any hotel.

Very hard to say but great bath tub and no bubble bath

Niсe hotel in Chicago. Near to the city center, basically would be my choice if I return.

I loved Waldorf. The hotel is beautiful, the staff is friendly, they treat you like royalty. five stars for this hotel. negative zero stars for booking.com

My issue was never with Waldorf. My issue is with booking.com I was falsely advertised. The room I booked was a suit. The room I received was not a suit, did not have the living room area.. only one room for the bed, which was smaller than pictured, and the bathroom was so much smaller than what I booked. BY MY SUPRISE there was a balcony. But all in all, the room was not what I booked. Also, the name of the room was shown under "Grand Deluxe King Room with Balcony". After speaking with the manager at the time at the Waldorf, he informed they do not have a room under the name "Grand Deluxe King Room with Balcony" for that does not even follow under the hotels terminology. Since this is a 3rd party booking site, booking.com is responsible for this booking as well as false advertising. The hotel had no responsibility. Being nice, Waldorf discounted the room, however it took 4 reps, 4 calls, 3 hours and 20 minutes for booking.com to even fix their issue! HORRID! I traveled 5 hours for DISAPPONTMENT!

Great

N/A

Earnest was of great help from concierge and helped in all arrangements for my sister's 25th Anniversary celebrations.

it was clean and in a good location. the staff were very hospitable. it combined luxury with modern and classic styles

the water was cold and the heat had issues. it was hard with the first extremely cold day of the season.

it’s a gorgeous hotel, I’ve stayed before. You are treated like royalty. The rooms are stunning.

This is my second time and this time I was a lot less impressed, unfortunately. Our room had one robe instead of 2, one phone didn’t work out of 2, we called room service for breakfast and 2 or 3 things we tried ordering they were completely out of. Disappointing. We settled for other breakfast items and 45+ minutes later they arrived with just one of them. We had to wait another 10-15 minutes for the second meal while mine became cold. It just didn’t feel worth the price of a $900 room and $75 breakfast for 2 people. :(

beautiful room and great public areas. loved Bernard’s! all staff very pleasant and helpful.

private reception one night meant all public areas were closed to residents. could have offered a complimentary cocktail to the room or another night to compensate.

The People

need better food service in lobby cafe

good

good

so spacious and comfortable!

needed more outlets closer to the bedside. lights were very difficult to control.

this is a GORGEOUS hotel. stylish, QUIET, exceptional service.

Our room was very comfortable.

I would have liked more menu items for dinner.