Our experience was the worst I’ve had at any hotel in my life. On the first night of our stay, my children turned on the TV to immediately see graphic, full nudity pornography in our hotel room. When I brought it to the attention of our hotel manager, I was told she would add points to our account and the issue would be resolved that day while we were out. She explained that the hotel TVs had recently been reprogrammed and that was likely the cause. She would follow up with a call to confirm. I offered her photos and video of what was on the TV and she was appalled. I received no call and followed up myself with the desk. I was told it was not resolved. I gave instruction again on where the channel was located in order for them to find it easily. It was within the regular channel line up just down from MSNBC and included video I had taken of not only the pornography itself but changing channels to make it easy for them to find. I followed up yet again with the desk and again was told it was not resolved. To summarize the conversation, I was asked if housekeeping had been in my room. It is disturbing that it would be suggested that housekeeping would put pornography on a guest room TV. I questioned that, but also why would it be available in the first place as a regular channel in the line up. He told me I leave if I did not like it. I replied that I would leave if I could find another room, which he replied that would be fine and he would ensure I was charged for the night. I called Hilton Honors and an escalation was filed to request a refund of our stay, due to the egregiousness of the situation, no resolution by the hotel. I shared photos and video of what was on our TV in all its obscenity. I was told that someone would follow up with me in 48 hours. No one has followed up with me. I called this evening and was told Hilton would like to apologize for the inconvenience and issue a free night stay.

The wonderful front desk staff our first night was so amazingly awesome. She was so accommodating and welcoming. I really appreciate her welcoming personality and comfort as we were there to drop our first born off to Jax State.

The tub was dirty the towels were dirty. The lights in the elevator were very dim and made m feel unsafe. Will NEVER Stu there again. This was not a Hilton quality hotel. You should close this place down.

The staff was very friendly and kind.

The cleanliness of the hotel wasn’t good. There was still hair in the bathroom and on the AC unit and the bathroom sink and toilet wasn’t clean. It was visible no one actually cleaned the room.

Easy check in

Queen size bed was not a queen. Very small.

The breakfast was really good and the lady that was at the breakfast bar was very friendly and helpful

Nothing.....everything was great

Great location! Lots of restaurants, gas stations and stores nearby.

Home2 Suites are normally consistent in quality. This one, though, was a disappointment. The air conditioning didn't work very well, the bathroom door wouldn't shut, the toilet paper holder was broken, and overall the feel of the hotel was rundown and a bit dirty. We were happy to get out in the morning.

Close to Choccolocco Park.

Had to clean the toilet myself upon arrival because it had used toilet paper in it and pee on the seat. Reported to front desk. There was no one to clean it. I was give 4 disinfecting wipes and no gloves. Only one towel in the bathroom and no bedding for the pull out sofa, just an empty bag.