The location is wonderful.

We’ve been a guest here for a number of years, and this time I was very dissatisfied with the cleanliness of the room, the state of the facilities, and the overall experience.

had plenty of space in our room and had enough chairs that were movable to sit around a table and play cards. fridge accommodations were lovely. the amenities were perfect for the occasion and close by our room! The bathrooms were clean and the showers had good water pressure.

the bathroom did not have any trash cans.

We never made it to the restaurant because it closed too early. However, we did make it to the bar and the food and service were both excellent. But they also closed too early.

No one told us that this was a time share resort as opposed to being a hotel/motel. We thought we were booking a regular room but had no hotel/motel services -- bed was not made; towels were not changed; trash was not emptied. No dishwasher for supplied dishes. I would rather have stayed at a Hampton Inn or Embassy Suites, where at least breakfast is included. Also, this was an adjoining room and we could hear the people next door sneeze. I'm sure they could hear us as well. The toilet in the bathroom was way too low for a normal person. I thought I was in China. Repairs in room were sorely needed. Cooling system was erratic and id not maintain set temperature. WE never expected a time share pitch early in the morning or at any time. THIS WAS AN AWFUL EXPERIENCE AND COST WAY TOO MUCH MONEY FOR WHAT WE RECEIVED. The sin of omission is a lie!

My family is from Texas so we chose this hotel based on the fact that a lot of hotels didn’t have air conditioning around Lake Tahoe (reason for our trip). It was way out of budget but figured it would be worth the splurge. Our room was absolutely gorgeous, however the air conditioning didn’t work WHICH was why we booked so far from Lake Tahoe. The restaurant on site is only open certain days of the week and the extra $55 per person per day to swim in the hot springs was unreal. Also we couldn’t see the mountains from our room as we thought all rooms had Mountain View’s but the rooms actually face away from the mountains. Our bed was comfortable and the jacuzzi tub and sauna in our room was a nice touch, but being that we were 30min from our destination we didn’t use them much. Won’t be back here, but it may be a perfect spot for someone looking for peaceful vibes. Didn’t see any other amenities that were useful to my family.

Very quiet in a beautiful location. Spa and restaurant on site.

Price value. The rooms look like pimped up partially in an outdated facility. They tried to update but only on the cheapest side. Does not justify a $300+ charge for the night.

Tubs, pool, view, peaceful

Walls seemed thin—could hear conversation in next room

Quiet get away spot. Beautiful mountain views nearby. Rooms were clean and there is a mini kitchen in the room for cooking and a fridge for food.

Kitchen isn't open everyday, so you may have to go into town to eat and there are few options as Genoa is a very small community.

Room was clean and comfortable

Rude front desk clerk when checking out and the hot springs were closed even after paying the $45 fee for its use!