Mayo Clinic Cancelled my wife's appointments day of and we live 2 1/2 hours away. We had appointments scheduled for 2 days in a row so we booked a room. They wouldn't let me cancel and charged me $150.00 for a stay I couldn't make through no fault of my own when Mayo cancelled our appointments. I get there are restrictions through the app and it may have said Non-refundable somewhere, but under certain circumstances there should be some consideration to not charge people for nothing when things get cancelled through no fault of their own. When I tried to cancel and see if maybe they could refund me as it was a circumstance beyond my control, I didn't even get a message from the property or response, they just charged me and didn't even respond.

Location

Air condition

Close to Mayo Clinic. Clean. Responsive and courteous staff.

Bed was not comfortable. Expensive, but less than most other lodging facilities near Mayo Clinic.

breakfast was good. Clean rooms

our Ac didn’t work 🥵

It was extremely convenient to get over the Mayo Clinic. The facility was clean, and the staff were very friendly and attentive. I did not eat breakfast there - so could not rate it. There was also a good selection of places to eat close to the hotel.

The room seemed a little "dated" and just needed some TLC to make it look better.

This hotel was close to Mayo hospital and was reasonably priced. Our room was very clean and comfortable during the stay.

close to my destination.

Location was excellent. This hotel appears to have been refurbished recently. The breakfast was great.

All good

The location is great. I've stayed at a couple other properties in the area. I prefer this one because it's in a slightly less busy area, close to the Publix shopping plaza and dining options that I enjoy.

The breakfast wasn't stocked up very well at 8:30am with an hour left until it closed. It's been better on past visits. I was looking forward to a signature sticky bun and they were all gone. The eggs were empty, I got the last piece of sausage and the pancake machine wasn't working.

Booking.Com charged me much more than the hotel would have charged if I had booked directly. Extremely disappointed with Booking.com, I expected your prices to really be below that the hotel would change anyone of any age. Lack of principles.

it was convenient

a/c was not easy to regulate

NO HOT TUB

It was clean. My husband was going to Mayo for treatment and I felt safe coming and going alone.

Staff was very pleasant

Food was mediocre and the choices were very limited. Healthier choices like hard boiled eggs would have been nice. The sausage I had on the first day was completely inedible.

well situated. th e bathroom was clean.

the rooms were a bit tired, the carpet was sticky .

close to Mayo, reasonable price, clean and comfortable.

beautiful back view but smoking area outside front door. no covering if bad weather or too sunny.

location and staff

old room and bath room, not very clean