Amazing front desk and housekeeping staff. It’s close to LSU and New Orleans. Yhis property is very clean!

The mattresses need to be replaced they have dents in them!

location and the size and layout of the room. it was a suite but it had a couch, two chairs at a table and a big comfy chair!

Nothing

everything

clean and friendly. great location for an overnight before cruise stay.

clean and convenient

n/a

Very nice

Everything

the property was clean

The staff named Ashley/Andrea has very poor customer service skills. She could not locate our confirmed booking from Booking.com and handled the situation poorly. We waited for more than an hour, other guests strangely looking at us, caused so much inconvenience and embarrassment! Although I showed her our confirmed and paid booking, she insisted that we called the third party agent and did not offer help. In the end we were charged twice and had to wait for a week for the extra charges to get cancelled and reversed into my account. On one hand, Tanaka the F &B manager was kind enough to follow through before we left. She embodies great customer service and went extra mile to resolve the situation.

Breakfast was good

Price

very clean, cool, comfortable bed and pillows, clean bathroom, furnishings, lighting, plenty of charging areas,

N/A

Clean! Comfortable! I’ve never seen so many people actively cleaning a hotel!! Smelled amazing + I’m a clean again after arrival type guest.

N/A

location

The hotel was very clean. The lobby smelled great and was clean, and the room was exceptionally clean. The room was large and decorated well. We stayed during an Arctic blast and the heater kept us comfortable and warm. There was plenty of free parking and the hotel is located behind the Tanger Outlets ( walking distance). We liked that the hotel was right off of I10 highway, but not so close that there's road noise.

The breakfast hours end early. It would be great if breakfast ended at 10 on the weekends. 9 is a little early.

Everything is good especially staff service and breakfast

Cleanliness of facility.

Toilet wouldn't flush had to keep filling toilet by filling ice bucket with water to fill and flush. Very unsanitary.

very clean