For a Hilton brand, the experience was subpar. The hotel felt run-down, the bathroom floor was sticky, breakfast was mediocre, and the night staff lacked customer service enthusiasm.

Close to my destination in the area

So clean and well maintained. Near highway and so easy to navigate around town. Safe neighborhood.

Location

I wouldn't recommend this hotel to anyone, EVER! My family of 6 arrives and we check in and get a room on the 3rd floor... get up there doors not locked so we open it and fridge was pulled out so I found a cleaner in the hallway and asked if the room was just not ready yet and he said he's not sure he'd consult the front desk and get back to me. He comes back up and says we need to go back to the lobby to get a new room. So we then get a room on the 2nd floor walk in and it's dirty there's hair on the sofa, it smells like marijuana and there's a broken down blunt in the toilet. So my husband goes down to the lobby and the nice gentleman there says oh my gosh one moment while I go to the back and yell. And he did just that, comes back to the front and says I'm personally going to check on a room for you. So he sends us to the room next door after checking it. The room smells a lot better than the last one and the cleanliness is a bit better. Only complaint in this room is the shoe print on the ceiling, hair on sheets on one of the beds,floors poorly vacuumed and bathtub dirty. So it is now night time and we go down and ask for towels for morning around 11pm and the rude lady at the front desk tells us she cannot give us 6 towels due to being low on them and that we can get 3. We have a reservation for 6 so where does that make any sense? I will never stay here again, nor would I ever recommend this place to ANYONE. I would love for someone from corporate to reach out to me ASAP. This place needs an inspection from the health department and employees clearly need training.

Pool was nic and so was breakfast.

The finish or installation of construction materials was sloppy.

Welcoming environment. Room was clean. Breakfast was sufficient.

Staff - at check-in - could've been a bit more professional.

Okay free breakfast. Location close to hospital.

Pool and hot tub not available, wasn't mentioned at booking. No hot water in the morning to shower. Internet difficult to access and kept losing connection

Clean and large

Nothing

The shower head was worn out and low pressure.