The property is beautiful and clean. Very quiet location, very comfortable to stay and well equiped. You can cook simple foods you like. Tha bathroom is nice and cozy with free shower bath.

Nothing

location and parking

broken lift and worn out mattress

Nothing

they charged us for electricity and cleaning . they don t have heating 24/7 .

Spacious clean apartment with contemporary furniture and fully equipped kitchen.

Some of the permanent residents had a party until the early morning hours with really loud music and shouting I could not sleep at all.

Arrangements

The apartment was clean, tidy, comfortable and well maintained. Good communication in the lead up to our stay and the location was close to Swindon town centre. The apartment was well equipped with everything we needed for our stay!

Unfortunately the lift was out of order however we appreciated that this was just one of those things and couldn’t be helped!

The apartment was clean and tidy.

Apartmen itself was fine. We however had a disabled 77 year old lady with us who is unable to manage stairs and suffers from dementia. Despite being allocated a 2nd floor apt near to the lift to diminish the noise impact and checking on the day before travel that the lifts were operational. They weren't. Well 1 was but should hav been taken off due to people being stuck in it on the Thursday and it should hav been taken out of service as it was suffering faults. The other lift has been out of commission for a long time according to a resident. We were going to a wedding on the Sunday and discovered an hour before we were due to leave that we could not use the lift and we ended up having to carry my 77 year old mother down 4 flights of stairs dressed in wedding attire. Having raised the issue with Hamilton Grace we hav been offered £20 refund of the late checkout charge. They hav advised us it is not their fault the lift was broken and to take it up with a complaint to booking. Com. I strongly urge you not to book these apartments these people have no care nor consideration for their guests when something has gone wrong. The term Heartless springs to mind. I will be taking this up with booking.com in the hope they care.

Plenty of space in the apartment, we liked the bathroom and shower. Plenty of towels. Comfortable bedrooms. Cosy. Living Room with fridge freezer and all the utensils. Clean

Couches were not very comfortable even for a short period of time. One of the mattress on the double bed felt like the springs had gone. I slept on the spare bed. Didn't see any pictures of the outside of the apartment to help find the location at night time.