All the staff were friendly and I was very impressed to see them do their job responsibly.

Nothing

brand new good space , great value for money

clean and friendly staff

everything

none

Feel so relaxing, the lobby and the breakfast is great.

Family Mart on the premises.

Facility is old and not well maintained. Breakfast was less than desirable. Recommend eating somewhere else. Bathroom was extremely small. Would not stay again.

Room was decent and beds were comfortable Very well maintained and clean Quiet at night Breakfast was nice but could have had more variety Staff were generally helpful FamilyMart at hotel lobby was convenient

No heating in winter! Rooms were cold at night with no option to warm them up.

This place has a good access to Shuri castle and kokusai dori is not that far. Breakfast is very good and overall all the facilities look new.

front people were nice. clean and enough large room. but the access to somewhere is not good. you need a car or taxi.

access

Rooms were nice and clean. The pool was nice, especially late in the evening. Good choice of breakfast.

The best are the staff, very accomodating and kind. Thank you.

I would recommend to add more washer and dryer. There was a long wait on the room.

The Place is very Clean,The pool is Excelent and the Breakfast was Awsome☺️Highly Recommended the Place..My Family was so happy Especially the Kids

None

I appreciate the staff that works inside and outside . They were very friendly and helpful. I also loved the Family Mart in the hotel . It was very convenient. Also I loved that there was a money converter and an ATM near the family mart. If you are coming from the airport with no rental car I highly recommend the bus. It’s only 240 in yen and it takes you right across from the hotel.

The first room I originally booked was sad. It was very small and smelled funny. So I decided to upgrade my room . Once I got to the upgraded room it was so much better, but My view was terrible. Also I got a deluxe room but it didn’t come with breakfast which was a bummer. Also $50 for parking ?? The pool area was nice, kinda small . Also the smell after you come back to the rooms are terrible as well. Our volume on our tv was really low and the beds were so far from the tv so I couldn’t really hear the tv so we just turned it off.

Booked stay at Novotel Okinawa Naha for 2 nights in Feb 2022. My noteworthy takeaways are: Check-in: Pre-pay stay at check in vs. check out. Location: Somewhat convenient. Located relatively close to downtown Naha (Kokusai-dori) but not walking friendly. Personal transportation is needed, or taxi. There is a Family Mart convenience store located in the hotel’s lobby, as well. Appearance/Staff Impressions: Modern appearance. Polite and welcoming staff, that were very accommodating. Hotel approved my date change after checking without issue, and promptly refunded the cost difference. Security: Elevator access is NOT key card restricted; however, key card only access for certain areas such as gym. Standard security latch on guest room door as well as standard deadbolt lock. Keypad safe in guest room. Hotel Facilities (that I personally visited/utilized): Free Wifi, Family Mart, restaurants/bar, terrace, outdoor pool (closed for winter), on-site parking (¥1,000/day). Room: Deluxe Twin Room. At time of booking, I requested an upper floor room that was city facing. I also requested a room equipped with a TV that had HDMI input capability. Both request were honored, however, the latter was misunderstood and an HDMI cable was provided (not needed, but was appreciated). Room was clean at first glance, but better care is needed in some overlooked areas. Small but not overly. Mattresses were on the firm side. The room’s heating/cooling system is independently guest controlled via digital thermostat within the room. The room housed a separate toilet room, as well as a shower room w/ bathtub. Unfortunately, the room was NOT soundproof as we could hear the goings and comings of the hallway very clearly.

Considering the hotel’s star rating and cost per night, an additional parking cost – especially at ¥1,000/day – is unreasonable. Rooms are not soundproof, so easily disturbed by loud children/guests. Room service is listed as an available service (a key factor in decision to book hotel), but was told the opposite upon check-in.

swimming pool was great! smooth check in/out. The room I stayed was very comfortable.

conveni and cafe downstairs are open very limited time.

The infinity pool was the best place to relax

Almost nothing, but i wish the bar by the swimming pool was available.

Pool was nice.

Although we booked two same type, one room was specious and nice and the other room was small and business hotel like quality.