Flat was spacious enough for two adults and 3 children although there was only 2 double beds so the 3 children had to share a bed. Sainsbury superstore right next door which was good and train station about 2 min walk away.

The host did not respond to multiple attempts to contact by email in the run up to our stay and even when I phoned they didn't answer. I received a call from a different number and was greeted by someone asking me "who is this?" and it turned out to be the host calling me back. I was told they would call me back once they found my booking but didn't so I tried contacting them again and all i got back was a text message telling me to "contact them when we are 20 mins away". When I did try to contact them I was told to "go to the Post Office and then call them back". The Post Office is at the bottom of the apartment building but to be told to "go into the Post Office and hand your phone over to the man behind the counter" is not really great especially when the man behind the counter didn't really know what was going on! I eventually go the key to the property from one of the people working in the shop then the host WhatsApp video called me to explain where and how to get into the property. This was an absolute joke of a check in process. The property itself was OK as we only used it as a base but there was not enough towels provided, limited TV options for the kids, no plug for the kitchen sink which meant we had to use the dishwasher but then there was hardly any crockery provided. Although the pictures show a shower you cannot stand underneath it as the shower head, which looks like it has been badly replaced as was not matching the photos, just sprays straight ahead so you have to take it off and hold it when showering. Also there was no hot water on our last day in the flat. The intercom went off in the early hours of the morning on a couple of occasions which was not great. We did not attempt to contact the host regarding any of the above given how non responsive they had been from booking to check in as we did not want the hassle.

The location was great as the tube was on the doorstep. There was also a convenience store and a Sainsbury’s just below the apartment. The apartment was furnished nicely and had all of the needed amenities.

Our toilet got blocked on the first day and when I texted to get it fixed, the message was seen but not replied to and no one came out so we had to fix it ourselves. The apartment was also very warm (it was sunny when we stayed) and we were unsure how to work the thermostat, but because no one replied to our earlier request we didn’t feel like we could ask. It would be good if the host also let people who want to book know about the parking situation as the street parking was only permitted from 1pm till the next day at 11am, but for the 2 hours in between there is no free parking which can be inconvenient if you are out and about. We used “Just Park” to find other parking spots that we could leave our car at and not worry about (had to pay but is worth the leave of mind).

location was perfect for family. it’s safe for family because property just 2 min away from abbey wood station and supermarket is available on ground floor this property is in 1st floor of aprtment

it’s not Complaint for owner but it’s suggestion to property owner i have seen some review about property owner which is totally incorrect about him. he is a gentleman and come on time when i was arrived and give proper understanding of his house. things to missing in apartment hair dryer dusbin in toilet body wash shampoo Need to repair sofa bed bath tab is leaking ( just need to fix rest is all good)

Bedding and lounge soft furnishings stained and unmentionables located behind the bed reported . Other wise nice big apartments and reasonable clean .

Location above Sansburys next to overground tube into London. I requested a small refund given the serious nature of unmentionable items located in the bedroom no one has bothered to reconpence appologies or contact me hence a much poorer review .

I spoke to an African man very rude and could barely speak English the ACCOMIDATION SMELT AND LOOKED LIKE IT WAS OCCUPIED AS SOMEONE SLEEPING THEIR I ASKED TO BE MOVED TO A BETTER PLACE THEY REFUSED AND ARGUED THEY SAID THAT THEY NEED MY PASSPORT FOR THE STAY

Everything it was the worst stay the main contact was the worst didn’t like the tone he was speaking in THE PLACE WAS OVERPRICED AND OBER RATTED

Save your time , money and respect yourselves booking this property .

The host is a vile man , discriminative , judgemental and a rude man .

The apartment was next to the supermarket.