Everything was wonderful.

Check-in process was way too slow and we ended up sleeping on the couches in the Lobby lounge as we were Jetlagged.

Perfect location, good combination of historic and modern style, breakfast (but could be a little more variations form day to day), front desk service was very good

minor things: - the regulation of the lighting was not good, main switched "killed" all lights, no option for a reading light at the bed - some green plants and maybe a coffee table set would make the balcony (Heritage Room) much more cozy major issue : the housekeeping did not keep up with the expectations. Sometimes not drinking water, mini bar not filled up, bath tub not cleaned, towels taken away but no fresh ones so basically no towels one day. There was something not OK almost every day. The front desk corrected the issues always in a few minutes, but I would expect the housekeeping to care much better. Unprofessional for my understanding in such a high price hotel.

It is a fantastic hotel in a great location with excellent service all around!

Breakfast can get crowded and service is delayed

朝食がとても美味しくて、スタッフの対応もとても良かったです。日本人スタッフも私の滞在中は、毎日おられて、心強かったです。

カーテンがボタンで遮光とレースに切り替えができるのですが、そのボタンがカーテンから離れたところにあり、カーテンの切り替えができない日があり、夜中に明るすぎで困りました。でも、翌日スタッフの人に相談すると、すぐにテクニカルの方が来てくれて、解決しました。

スタッフはとても親切で、朝食は美味しかった。

Breakfast

No 5star quality

Ambiance and attention to detail, great location just far enough from the hustle and bustle, but close enough to walk to Clarke Quay and MRT nearby. The most luxuriously splendid breakfast ever, professional and efficient staff

Nothing

スタッフの対応の良さや朝食メニューの多さと味が美味しかった

ミニバーの補充を1日2回して頂いた

トイレの換気扇が埃まみれで汚かった。 ミニバーの補充が日によってドリンク補充をしてもらえなかったものがあった。

Location very good, looked after as soon as we walked into the building, .

View from bedroom window

Breakfast and hospitality was excellent.

Room 449 was very cold and despite increasing the temp. Price of wine in restaurant was in our opinion excessive.

It has old world charm, grace and elegance. A warm blanket of luxury, comfort and service

Nothing at all to dislike

The heritage building had been sensitively renovated. Staff friendly. Location perfect.

The lighting button of balcony is under the dest, so client need to knee down and climb under the desk to switch off. House keeping is not in detail, Soundproof of rooms is worst, when I woke up late, I could hear the house keeping how to clean my nearby room.

I think this is the first and last time for me to stay at this hotel. Very disappointed./

I love everything of this hotel, the staff, food, facilities and service. All are far exceed expectations.

N/A

Wonderful staff, comfortable and luxurious rooms and an incredible breakfast spread! We love our stay and felt welcome from the moment we arrived. This is Singapore hospitality at its finest and we will recommend to all our friends! The location is also superb for visiting all the sights and jumping on the MRT.

Nothing

地理位置非常好，早餐也很好，餐厅的服务人员非常好。

一股发霉的味道，半夜入住出现洗澡龙头的问题，换房间也不行，住了很多5星级酒店，我觉得和这个价格真的很不匹配。

The bed was extremely comfortable The staff were all very good but two ladies (Maxine and Tracey) stood out as going beyond to make us feel welcome and comfortable The lobby lounge is reasonably well appointed and quite comfortable

We stayed in a Stamford Suite and found the room layout quite weird and not as comfortable as we expected. The entryway between shower & bath and toilet & vanity feels VERY odd, the table and 2 chairs make access to tea/coffee facilities and mini bar difficult, placing a large orchid directly in front of the TV was weird and we found the sofa quite uncomfortable. We were astonished returning from an evening out and looking forward to a nightcap to find the only bar actually in the hotel closed for a private function with no effort made to accommodate paying guests - surely the lobby lounge could have been made available!

Tout

Rien

The service was excellent. Staff is nice and fast response. The breakfast buffet was super nice!

Price too high

Loved the decor of building, quiet even though the room was facing Street. Very comfortable bed. Extremely helpful and friendly staff. Wonderful breakfast buffet. Close to MRT, Museums and Parks.

Only bad thing was coffee. This was inconsistent with the extensive Breakfast on offer. Would recommend a proper Barista and coffee machine. Lighting in the room a little confusing. Our room had no option to just have bedside lamps on.

Room is quiet despite it being quite crowded given its central location.

Some visible damage on the furniture (e.g. hinge spoilt on cupboard doors) but still useable. An electrical socket not working.

beautifully designed/decorated with plenty of dining options & lively bar scene. centrally located with options for sightseeing & great shopping nearby

Location, staff & very comfortable room

Nothing

Great service rooms, very accommodating for vegan food. One of the best hotels I’ve been to.

Nothing

Tutto

Nulla

Breakfast was great! But the maintenance job was terrible. The TV didn't work, even the second day the staff changed a room for my VIP Guests, the TV didn't work again

My guest informed FO to refresh the room, and 3 hrs later when she came back, the room was still not cleaned. TV didn't work. My guest was asked to change to another room, which the room was like downgrade as what i booked for them. No view at all... TV didn't work again...

Der überaus herzliche Empfang, die wunderbare Ausstattung und im besonderes das geniale Frühstück mit Charme und bester Qualität.

Понравилось все , было красиво, чисто, супер. Очень вкусные завтраки. Удобная большая кровать и подушки Вкусные завтраки, большой выбор

Если номера выходят окнами на внутренний дворик-будьте готовы что в номере будет постоянно темно( Это был единственный минус

Everything

Liked everything

Everything went well! We are definitely going to come back.

N.A

The hotel is located in the heart of the city which has a perfect combination of old school and modern singapore. It's proximity to the Arcade, malls and so many attractions in walking distance is a big bonus. Plus the room was comfortable, morning breakfast was amazing and the staff was super friendly and understanding.

Being an old revamped theatre there was not much space for a big pool which could accommodate a kid and their floaters/tubes.