The shower

The check-in is too late! 3 pm. But I knew it because it was in the information. I left my things and went out to make the most of the afternoon. I returned to the hotel around 7 pm and thought I should see the magnificent pool on the 48th floor with its incredible view, as advertised in the hotel information on booking. I went up and saw people in the water, so I went back to the room and put on swim shorts. Upon returning to the 48th floor, the door was closed, and a person opened it and asked what I needed. I told him I was a guest and would use the pool, which is when my discomfort and anger began. The young man told me I had to pay a ticket, something that is not mentioned anywhere in the advertising and information provided by booking about this hotel. In my case, I would be in Kuala Lumpur for less than 24 hours, and about 12 hours in the hotel. I chose that hotel because in the reviews (sometimes created by hotel staff), it said that the sunset in the pool with the Petronas Towers in the background was a must-see, so I was convinced... but it turned out that despite paying $55 for about 12 hours in the hotel, I couldn't use the only place for which I chose that hotel, as I could get a bed and a bathroom anywhere else for very little money. Very upset, especially because the young man who charged for the ticket immediately called someone from security in my presence, as if I were an intruder. I went down to the reception and expressed my displeasure to the staff. I understand they are not to blame for these rules, but I told them that the advertising was deceptive and that booking does not mention that you have to pay a ticket to use the pool, in addition to the fact that in the 8 photos of the room, the last one is precisely of the hotel pool THAT THEY CHARGE EXTRA to use. The staff checked my reservation and confirmed that my annoyance made sense since I paid for something that, in the end, was not included, and I had to pay extra to use it.

The room was super comfortable.. plus have all the things i need ( washer dryer , iron , fridge , microwave) . I will surely coming back at this suites expecially by V&C ... the staff was really helpful .. kudos to them ! The view was amazing , the pool also ...

I need to pay for the rooftop pool .. other than that everything was perfect

Ubytovanie bolo nádherné, výhľad z izby bol nezabudnuteľný, bazén na 48 poschodí bol super s krásnym výhľadom len škoda že tam nebol žiadny bar pri ňom

Jediné mínus vidím v tom že prvý deň nešla tepla voda v sprche a za celé 4 dni nám ani raz neboli upratať izbu, neviem teda či len zabudli alebo to tam tak chodí že pri krátkom pobyte sa neupratuje…

Room is very clean, just nice for 2 persons.

The hotel staffs work very slow, when we check out , we still need to wait for almost 15 minutes 😑 just for the deposit refund. And besides the room cleanliness, unfortunately need to pay RM 12 for the 48th floor swimming pool entry 😑😑 if not can get the KLCC significant view 😑

Nice view, their good facities, warm staff etc

No parking space during check out

Le seul point positif, YouTube sur la télé !

Pas d’eau chaude, la nuit il faisait beaucoup trop chaud, la chambre était très sale,il n’y a pas d’aspirateur chez vous ou quoi ? Le lit était dur comme des ressorts d’amortisseurs.. les locaux couloir étaient cassés au plafond.. et emplacement trop loin du centre à pied. Les photos sont trompeuses sur le site on a l’impression que tout est beau propre et organisé et une chambre plutôt grande, alors qu’en réalité c’est sale, et tout petit, nous avons eu l’impression d’étouffer. Comparé à notre première expérience INCROYABLE au KLCC star suite, nous sommes plus que déçu.

The stuff is extremely helpful and kind. The rooms are spotless and well equipped. The view is fantastic. Call a grab and fir 10MYR you are in the city center.

I requested to extend my stay for another day. However there was no room available. I was charged extra 50 bucks for checking out at 12.30 and was not informed earlier. Poor customer sevice. Not happy. Plus aircond was not cold and 20 bucks for parking a day is ridiculous.

I like the location of the room located for us as we request for city view. And the view was amazing at night. Have a convenient store which is very convenient for us to buy some essentials and food.

The heater not warm enough. Other than that, everything was fine

Everything was good.view and the room was awesome.1 think if u want to use rooftop pool u need to pay for that.and the pillow wasnt that good. Others all was really nice. I will go there again.

Good location,clean

None

Security is nice and helpful polite to answering my question. Location is good.

Our last check out time is at 12.00 noon, but the wifi & hair dryer is out of service at 10am!!!!! Halo is it estimate us quickly check out?? Very bad very disappointed, this is my first time have face this things, even 3 star hotel also not like your. Also while check in I'm very angry to your counter staff, I check in at 4pm, she told me need to wait for making up room, I'm not early check in but on that time I'm also okay for waiting awile at lobby, but not 5.30pm!!! I'm waiting up to 1 hour 30 minutes at lobby alone, very tiring & boring. She told me will inform me for finishing make up room, but still need me to asking after waiting 1 hour 30 minutes......

location and facilities

Attitude of management: NO RECEPTIONIST AT COUNTER DURING CHECK OUT BCOZ THEY WORKING ONLY FROM 9AM TO 6PM??? 2nd: evwn you pay including breakfast: NO BREAKFAST OF CAFÉ AVAILABLE AT THIS PROPERTY!!!

the location is nice. i got room facing the KLCC view.

the host. they should have told me how to check in. instead of being quiet! took very long time to respond wth! the tv isnt working well! the kettle didnt work too!

Roof top swimming pool with a nice view.

The view was amazing from our room. Roof top pool 👌Really great staff, especially the lady. She was great 👍

It was all great

Nothing it was clean.

I did not like the place was not as clean as it looks. They gave us one key for the room which was difficult because we were 2 guests. We had to go up and down to open. it was not stated on the booking app. When we checked in the first room we got was so dirty that we couldn’t check in on it.

Wash machine in the room.

Roof's pool is not included in the price of accommodation. Coffee machines are not working for 2 days. Hotel is too far from public transportation. No shampoo, no tissue, no slippers.

Location is bad. You need to take a taxi to get to central or metro.