The staff is very friendly and marvelous. I could have upgraded room and reception lady took me the room to check it. This is the 1st time for me with such kind service. If I stay in Hanoi in near future, I like to stay this hotel. Also breakfast was delicious.

Air conditioning system is a little poor.

Lovely helpful staff and warm welcome with drink and fruit Very clean room with comfortable large bed Had a 75 mins massage and manicure and pedicure in spa great value and staff Great breakfast staff and lots of choices In busy area accessible to all attractions

TV limited no films if you wanted a quite couple of hours out of the hustle and bustle of Hanoi

Lovely property and staff! Great location for shopping and food options! We love our stay and the welcoming fruits and bed decorations for my birthday trip celebration! We enjoy the breakfast on the 11th floor with many options! Especially the omelets. Interesting style! Thank you for your hospitality we definitely be back for our next visit to Hanoi!

Great location near the famous train street, comfortable beds and pillows.

The rooms are not as big as they look on pictures. Our deluxe with King size bed barely allowed us any space to have two suitcases opened at the same time. Also the breakfast area is very small and you might have to wait for a table.

location

Room a bit small

Stanza molto bella ed ottima colazione!

The staff was nice and helpful.

We had the feeling the hotel had lived for a while as some of the details were showing signs of wear and tear: shower mat was stained, towel hook wasn’t fixed properly on the door, slippers were old etc etc

Wir waren bereits zum dritten Mal im Hotel während unserer Reise und liebten es jedes Mal zurückzukommen. Das Personal war extrem bemüht, freundlich, engagiert. Die Lage ist ideal im Old Quarter. Wir haben ein kostenloses Upgrade zu einer Junior Suite bekommen und waren sehr happy und dankbar. Das Personal hat sich nach unserer erneuten Rückkehr an uns erinnert und auch sehr gefreut uns wieder zu sehen. Wir haben zum Abschied sogar ein Geschenk (Kaffee) erhalten. Insgesamt bester Service während unserer gesamten 4-wöchigen Reise

Im Fitnessstudio hat das Laufband leider nicht funktioniert

Das große bett und das schöne Bad

staff were exceptional, so helpful for my dad when he arrived on his own for his first day in hanoi from london, nothing was too much trouble for them! they were constantly offering us umbrellas if we went out walking, or offering to sort a taxi for us if we said we were going further afield, they were happy to offer any assistance! really personable and remembered us too which is always obviously so appreciated:) in terms of the hotel itself its perfectly located between hoan kiem lake with the cafes, markets, shopping, and the museums like hao lo prison and the war museum. the beds were sO comfortable and the rooms have been previously reviewed as too small but honestly we had a twin room and it was the perfect size for us! rooftop bar with great views really topped it off! honestly we were actually so sad to leave!!

that we had to leave 💔

They managed to get my room earlier with the requested decoration

The trip was to short

Omg. The staff is so nice 😊 and the hotel is exceptional in everything. Very luxurious and comfortable and also o stayed In the deluxe suite which was so beautiful. 10 stars 🌟 for everyone working in there, 10 stars for reception girls who are very nice and friendly and 10 stars for the restaurant. I will be back for sure.

The staff at this place is INCREDIBLE I was amazed how well they take care of their guests - they helped us to organise all our travels, transportation, and made us feel so welcome every single day. We are traveling with a 9 month old baby, and the reception even helped us to make him baby friendly meals and booked a doctor when our son was sick. We are so thankful for all the help and guidance, definitely recommend staying at this hotel if you want to feel like at home. (Also location and breakfast are good 😁)

Welcoming helpful and very nice staff. Our room with balcony was clean and spacious. Attention to details and our requests from the personal. Great location close to attractions and good restaurants. Good breakfast with a great mix of different options. Nice roof terrass. Can warmly recommend Acoustic Hotel. Affordable, good value for the money. Will come back.

Guests who slam doors or talk loudly. A little responsive. Please notice not the hotel's fault.

Clean and spacious

The staff upgraded me to a new room (i think the first time it was used) located in their new tower at no additional cost. The staff were helpful in getting me a ride to the airport and answering questions like, "where is the best sushi restaurant in Hanoi?"

Nothing to dislike.

総じて良かったと思います。ホアンキエム湖から少し離れているので、喧騒感はなく静かです。 スタッフもフレンドリーで対応して頂きました。近くに有名なチョコレート屋があるので、歩いて行ける。

日本のホテル水準を望むのは難しいのですが、枕の種類が少なく僕に合う枕が無かったです。 少し高さが高すぎたし、更に低反発タイプだったので、合いませんでした。 朝食は普通ですが、他のホテルに比べて少し種類が少ない気がしました。

L’accueil, le personnel adorable et très attentif , qui organise tout pour nous simplifier le séjour. Personnel délicat et près à rendre service . La literie, la décoration du hall, le restaurant tout en haut.

Rien . Il est vrai que l’on entend un peu sur le palier les voisins si ils sont devant la porte . Mais le soir tout le monde respecte le voisinage. On dort très bien.

L’hôtel est bien situé à la limite entre les vieux quartiers le quartier français le lac Tout est accessible à pied Le petit déjeuner est complet et très bon mis à part le café ! Le personnel est charmant et attentif Les chambres sont confortables et très propres

Sehr gute Lage. Bis zum See sind es ca. 10 min zu Fuß. An Essenslokale fehlte es nicht in der Umgebung. Das Personal war immer sehr nett und haben uns immer gegrüßt.

Unsere Zimmerseite war früh immer sehr laut durch die städtische Nachrichtensage über Lautsprecher. Selbst mit geschlossenem Fenster war es laut.

Lage super, direkt an der Altstadt. man ist in 15min am See Das Zimmer ist etwas in die Jahre gekommen. Wenn man zur Straße heraus schläft, dann wird man morgens von den Lautsprechern der Regierung geweckt. Das Hotelpersonal hat uns aber den Wechsel auf die Rückseite des Hotels gewährt, dort war es ruhig. Das Personal ist super freundlich und hilfsbereit.

Das Gym / Fitness ist eher eine Abstellkammer, man kann etwas Sport machen, aber man darf nicht zu viel erwarten. Die Bar oben auf dem Dach ist etwas lieblos. Frühstück war ok, es wird nicht so wirklich nachgefüllt und das Personal ist sehr darauf bedacht pünktlich um 10.30 Uhr jeglichen Service einzustellen.

Clean, modern, spacious! Good value for money

Posizione comoda Bella stanza Colazione ottima

Nulla Forse un po’ datata

The Acoustic Hotel and Spa staff are amazing! So eager to ensure your stay is pleasant and hassle free. We stayed in an Executive Suite and the bed was super comfortable and the room was very quiet. This hotel is conveniently located within a short walk to restaurants, bars, night markets and most popular attractions. Every time we returned to the hotel we were greeted by a friendly staff member opening the lobby door for us, nothing was too much trouble.

Acoustic Hotel has an excellent location - walking distance to the Old Quarter, Train Street, NGOC Sun Temple and the amazing cafes and other attractions. The hotel is beautifully and tastefully furnished and has a warm, inviting and classy vibe. The buffet breakfast is amazing and the wide selection of local and western options to choose from. But most of all, and above everything else, is the staff. They are professional, warm, knowledgeable, very polite and willing to help - booking tours, recommending places to eat, sights to see and extremely . It was a pleasure staying at Acoustic!! Highly recommend it to anyone visiting Hanoi 👍

Hotel elegante in pieno centro storico, camere moderne e spaziose, ottima colazione a buffet (orario 6:30-10:00). Staff SUPER, estremamente cordiale e sorridente. Mi hanno accolto con drink di benvenuto e stuzzichini e cambiato euro in Dong. Sky Bar all'ultimo piano con terrazza panoramica per rilassarsi dopo una giornata in giro per la caotica Hanoi. Rapporto qualità prezzo imbattibile.

Non c'è la piscina

Mooie kamers en badkamer. Prima ontbijt.

Apparaten in de gym hebben hun beste tijd wel gehad. Organisatie in de Spa erg chaotisch.

Very good location, staff is professional, so helpful and nice. They speak very good English! It is very hard to find a good accommodation in Hanoi even if the pictures and rating is good (trust me, I learned it the hard way), but acoustic is the way to go. Bed is very comfortable. Water is provided everyday.

Definitely would be more comfortable if part of the breakfast wasn’t with table service. I know you want to do good, but if I already take some of the food and get to my table then my food either gets cold or I already finish and then I wait for the eggs to arrive. Once I even didn’t get to order, because there was so many people. Live queue would make much more sense. Also - it’s not really nice to beg for a 10 point review, not when I’m there and also not through email. That is one of the reasons I didn’t give you 10 points. I give you fair reviews based on my experience, which was overall very nice.

The architecture of the lobby and the rooms captured my gaze. The staff were extremely friendly and shared recommendations for restaurants, tours and tips on how to cross the road in Vietnam. Having staff members that were warm really makes a difference on a solo trip,

I didn’t have any faults with the hotel. However, I did notice that it’s not accessible friendly. I feel that if they changed that, it would be more inclusive.

Très bon petit déjeuner malgré une salle un peu petite et impersonnelle…

L'acoustique des chambres 🫣….