The hotel is clean, the location is excellent, and the staff were just wonderful - always with a welcoming smile. Great breakfast. Staff looked after our luggage while we went to Halong Bay for a few days Food, markets, street performances, coffee shops, nail saloon, and massages all within 1-5 minutes walk in any direction. Highly recommended a stay here.

The shining hotel is in a perfect location. If you haven’t been to Hanoi before and want to get a feel for the local culture, it is very close to little cafes and restaurants where you can eat or drink coffees like the locals. It is also near the lake and water puppet show and from the hotel you can easily go to other places in the city that you might want to see. The people at the hotel were all very smiley, nice and helpful, whether that is giving us a water proof jacket because they were worried about us getting wet or helping us organise our other trips in Vietnam. Hong, the travel agent, was absolutely fabulous. She communicated with me a lot before the trip and helped organise airport transfer, a trip to halong bay and even helped us organise a pickup from the station after the trip I had planned to sapa before knowing that they would help. It helped the trip run smoothly and made us really safe and comfortable. I would definitely recommend asking the hotel for any support during the trip as they are always there to help. The rooms are lovely and clean and nicely decorated. It was my partners birthday so they even left us a beautiful decoration which was a lovely surprise. We would definitely recommend this hotel.

Wir haben den Aufenthalt sehr genossen! Schöne Zimmer, gute Betten und Top Lage. Das Frühstücksbuffet ist ausgezeichnet! Service ist spitze! Besonders Tham macht einen herausragenden job.

Gym könnte größer sein. Es fehlen ein paar Hanteln.

The hotel was amazing and staff were fantastic. We booked 2 tours through the hotel which was easy thanks to Emily. Highly recommend, we would stay again. Even the breakfast was great

Nothing

The hotel was in the perfect location. We walked to and from the main town every night/day. The staff went above and beyond to ensure our stay was top tier. Thankyou ladies for all of your hard work!

no faults

- überragender Service, unheimlich aufmerksam und hilfsbereit in allen Lagen - alle Mitarbeiter sprechen sehr gut Englisch; Kommunikation sehr gut - gute Lage im Zentrum - Frühstück - Shuttle Service - sehr sauberes Zimmer - Minibar gut ausgestattet - Fitnessstudio - wir durften unsere Rucksäcke noch einen ganzen Tag im Hotel lassen und kurz vor Abflug sogar noch im SPA-Bereich duschen

-nichts

Very nice people ad the reception. Ny from the reception gave us a very nice welcome. She helped us with giving a lot of nice information to discover Hanoi and gave us a really good service. We had a beautiful, big and very clean family room. We had a lot of choice for breakfast. The hotel is very close to the lake and city centre.

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La gentillesse et la compétence du personnel Localisation Propreté Petit déjeuner très varié

Petite fenêtre

Le personnel extrêmement bien. Jen et Emily Do sont très compétentes et m’ont conseillée une croisière « Mon Chéri » qui nous a ravie. Vraiment merci c’était très bien.

Le bruit de la rue dans la chambre, nous n’avons pas beaucoup dormi. C’est dommage. Mais la réception a été parfaite pour nous comprendre.

Great location and friendly staff. Very helpful travel desk, they helped us with our trip to Halong Bay (Ms hong tran). Breakfast was good, nice service!

The rooms were smaller then we expected, bit small for 3 nights.

The hotel is charming and the employees do their utmost to assist you - thus ensuring, that you get the utmost out of your stay - and they do it on a charming and still professional way.

Nothing

Its location and outstanding staff. Hong, but especially Jen made our trip so pleasant. We could book tailor made tours in advance or the last moment. When Jen booked taxis she even checked if we had arrived safely. Mistakes in food deliveries were corrected by Jen. No request was too much for Jen I recommend the property strongly

Rooms could have more plugs and Somme extra toiletries like moisturiser

It was truly a great experience!! the hotel is beautiful, very nicely decorated and very good standard overall. The beds very the most comfortable we had in a long time The location is just perfect, in the heart of the old quarter, walking distance from all attractions and restaurants. Breakfast was also very good and SPA service is very recommendable as well. We loved the the service by the very lovely staff - extremely helpful, very attentive and so nice. Big shoutout to Suzy who is an amazing concierge and all the ladies at the breakfast and the manager, everyone was so nice!

The room was clean and comfortable. The staff, especially Jen at reception were amazing and attentive! Breakfast and all the staff working at breakfast were fantastic!

There was a gap in the ceiling between the toilet room and shower which was a bit impractical. I also found the spa/massage staff a bit too pushy for a tip for a hotel spa

Emplacement à 2 pas du lac, dans le vieux quartier. Au top. Avec des petites boutiques et restaurants super sympas autours. Personnel très gentil et à l’écoute. Salle de sport, et spa

Chambre correct, dommage on est tombé sur une chambre avec une fenêtre qui donnait sur une la cage d’escalier mais comme on est tout le temps dehors, ça passe!

We loved how friendly the staff were. The place was super clean and organised. They had a variety of food for breakfast and the rooftop bar was great for a drink in the evening, more expensive than the street but typical for hotel bars around the world. We booked a massage at the space and the communication for this was very easy - they arranged it at reception and called our room with the time.

From the moment that we arrived to the moment that we left, we could not fault this hotel. The staff were amazing, especially Anna, who helped us with all of our trips and questions. The room was immaculate and comfortable. But the breakfast was the main event! Never have we ever had such an incredible feast! We highly recommend this hotel to everyone!

Nothing!

Staff

Small rooms. Even the executive room.

The staff were really friendly from checkin to check out. Breakfast was included with the room and the quality was good. It was also a good mix of authentic tic local and western food. The bed and pillows were comfortable. The cleaners were really efficient in servicing the room each day.

Nothing.

We had a wonderful experience staying at the Shining Central Hotel & Spa. The hotel location was ideal, and we would walk to most of the tourist spots. There was a wide variety of options for breakfast. The beds were very comfortable and the room was cleaned daily. The staff were very friendly and helpful, especially Thien from the reception. She was always easy to approach if we had any concerns and gave us good recommendations for restaurants, places to visit and reliable ATMs to use.

We got a room with balcony but the balcony was very small and not much of a view.

Attentive staff, great breakfast and perfect location for Hoan Kiem Lake. Comfortable rooms also.

There isn’t a lot of space for hanging clothes for a longer stay.

Tôi đánh giá cao sự tận tâm của nhân viên khách sạn. Nhân viên lễ tân rất nhiệt tình hỗ trợ gia đình tôi. Bữa sáng ngon (đầu bếp nấu các món phở, bún ... khá ngon, đúng kiểu truyền thống Hà Nội). Các bạn nhân viên phục vụ bữa sáng cũng rất lịch sự, thân thiện và nhiệt tình. Địa điểm khách sạn ở ngay khu trung tâm, xung quanh cũng có nhiều quán ăn ngon. Khách sạn là lựa chọn tốt đối với khách du lịch Việt Nam cũng như người nước ngoài. Cảm ơn các bạn.

Tôi không có phàn nàn nào cả. Gia đình tôi có con nhỏ nên đôi khi tiêu chí lựa chọn khách sạn hơi khắt khe thôi.

Nice and very quiet. Very well located close to the Hoa Kiem lake.

Everything was fine!

Very homely feel, friendly staff happy to lend a helping hand.

The hotel is nice, modern and well equipped! We only spent one night but it was a very pleasant stay. The breakfast was delicious! The location of the hotel is very centric and right next to great restaurants and coffees! And special thanks to Emily at the front desk! She did amazing job attending us, helping us with our requests, and recommending us things for our upcoming days. We highly recommend staying here!

The room was a bit dark, not much natural light and the lighting in the room could be improved.

The location is great as it is right in the middle of old town. There’s good food and everything need within the vicinity. The staff was definitely a BIG BIG plus, their customer service is a 10/10 and they have been super helpful throughout the trip. My dad had a little issue with his eye due to an infection and the receptionist aided him and guided him to the pharmacy with the medication recommended! We became good friends with the staff here and it felt really homely. The stay was so so very comfortable and my family had a great time staying here. We also loved the breakfast, the spread changes daily and the food was of great quality. My parents loved the soups and noodles. They also helped us out with places we could shop/visit for new year’s goods and had great recommendations (definitely local gems).

The gym could be better, while the equipment was clean, it was a little lacking but definitely sufficient for a simple holiday work out.

Facilities were great! The location was also good just a 10-minute walk away from some great food spots such as BanhMi25 and about a 20-minute walk away from the train street.

Room: good size, comfy bed, clean, nice decor Location: really handy - got the airport bus to and from the hotel and the bus stop was a 3 min walk away - also about 10 mins walk to the night market and other nice restaurants Staff: so friendly and helpful! Really made our stay lovely Breakfast: this was the stand out for us - great choices, freshly made eggs, nice coffee, fruit, yogurt 10/10

Nothing!

Très bel accueil. L’hôtel est très propre et vraiment bien situé! Petit déjeuner délicieux et personnel à la salle à manger aux petits soins!!

Les chambres sont vraiment petites (apparemment comme ça pour la plupart des hôtels dans le vieux quartier). Notre première chambre avait une mini fenêtre qui donnait sur un mur… on a changé pour un peu plus grand avec une plus grande fenêtre. Pas vraiment d’espace de rangement pour les vêtements et pas très bien insonorisé.

Location is perfect from all tourist spots. The connecting room is perfect when travelling with friends/family. It’s like a small apartment with two rooms. The staff is exceptional. They went out of their way to make us feel comfortable. And extremely polite.

Everything was good

Location is perfect from all tourist spots. The rooms are small but every need is taken care of. The staff is exceptional. They went out of their way to make us feel comfortable. And extremely polite.

Everything was good