Me gustaron mucho las instalaciones y poder acceder a los demás hoteles, el parque acuático muy chulo y todo el personal es excepcional no hay una persona que no te sonría y te salude te hacen sentir como como en casa, sin duda regresaré

No encontré mangu en el desayuno, cabe destacar que a estos hoteles también vamos muchos dominicanos y que es un dominicano sin su mangusito con huevo, salami y queso 😢

Los exteriores, jardines, piscina principal y longitudinal siguiendo línea de edificios. El tamaño de las habitaciones. El buffet es variado pero sin caer en el derroche.

El hotel en su conjunto adolece de mantenimiento. No es como he leído respuestas del hotel que el mobiliario sea colonial. Lo colonial no puede confundirse con la falta de mantenimiento. Faltan tejas en los tejados lo cual puede producir fácilmente humedades. En las piscinas los gresites van saltando y no se repone. Al parecer este hotel cierra en abril para ser remodelado.

Mooie zwembadden

Inchecken ging niet soepel.

The welcome drink

Everything was awful and I will not return and I told all my friends on social media not to stay here either. We were given wrong information at checkin which sent us to falcon to make dinner reservations and when we spent almost 2hrs over there to find out we can’t eat over there and we can only make reservations at garden. When we returned back to garden there were no reservations available for the rest of our trip. We asked to speak to a manager and we talked to Pilar who was very nice but it was nothing she could do about the wrong situation. Once we asked her the manager the host said came back and said she has a reservation for the steak house at 8:30 the next night. Well when we arrived they said our reservation was for 6:30 and they couldn’t accommodate us! The house keeping was horrible they didn’t restock our room they barely cleaned it. We has dirty wash clothes on the floor in the restroom for 2 days so they didn’t even sweep or mop because they didn’t see them on the floor. They threw away my brand new door stopper the toilet was running making noises all night. It was a nightmare vacation my first and last time visiting the punta cana. Our swim up pool had dead bugs and a whole tree branch in the water for 2 days. We couldn’t even enjoy the pool we paid extra to have. The food was nasty I left there starving. The one and only good thing I enjoyed was the welcome drink and one nice waiter I think his name was Juan something, he’s a college student who works in alure restaurant. Please work on customer service and make sure your customers are given accurate information

The room and pool was very nice.

It was not on the beach even though the pictures show it was. The buffet was outside which with the heat that we had that week was extremely hard to enjoy any food. Also restaurants had barley any AC on.

Nothing

False ads. Bad facilities. Floods from rain. Kids falling from bad floor and floods in mid of restaurant. Right hand doesn’t know what left hand does. Mismanaged. So bad I can’t find 1 good thing old place needs to be closed down

Nothing. Absolutely nothing.

Very comfortable

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