Profesionalidad

Nada

La estancia en el hotel estuvo espectacular. Fuera de serie la atención del personal, siempre se esmeraban por atender nuestras solicitudes y con una sonrisa alegraban nuestro día. El hotel TRS Turquesa hace parte de un gran complejo hotelero del grupo Palladium, comparte instalaciones y restaurantes con otros hoteles, los cuales pudimos visitar en las noches para disfrutar de los shows musicales. Cuentan con buen servicio de transporte, carritos y tren para movilizarse dentro de las instalaciones. De los restaurantes el que más nos gustó fue el Kusko, excelente comida. Utilizamos durante tres días el gimnasio, el cual cuenta con buenos equipos y amplias instalaciones. La playa estuvo genial, nos gustó que siempre encontramos playeras y kiosco para ubicarnos, la atención de Elin en esta área fue excepcional. Todos los días tomamos el desayuno en el restaurante Helios, comida muy buena y una excelente atención por parte de Wilkin. Disfrutamos también de la piscina central y de la Secrets. En el área del bar ubicado en el lobby del hotel se destaca la variedad de licores y bebidas, las buenas marcas que manejan y la excelente atención por parte de los colaboradores que trabajan allí, en especial del Chamo, Yeison y Joselito. La habitación amplia, camas cómodas, minibar siempre disponible, productos de aseo de buena calidad y lo que más nos gustó fue la ubicación frente a la piscina central y cerca de la playa. Fueron unos días maravillosos, gracias!

Como sugerencia y teniendo en cuenta que es un hotel adults only, sería bueno mejorar la cantidad de actividades de entretenimiento.

All is nice and great it’s value resort and chic cabaret the show is amazing too much activity to much places you go different flavors every where you can make your day easily staff friendly clean good food variety also it’s amazing

Only have to take in care of small details and will be on top top level

Si aunque el colchón no era de buena calidad muy muy deteriorado Lo avisé y pusieron un agregado para darle confort pero de 1 plaza asiq quedaba solo cómodo la mitad de la cama

Parques impecables pileta perfecta la de la habitación también q era swimm up No habían detectado q el jacuzzi estaba roto toda una mañana la habitación ocupada cambiando el motor

This resort was amazing. Food was great. Best customer service ever had

The property needs some maintenance

The staff is wonderful and make sure you are well taken care of. The beach is beautiful.

The “travel club” people are relentless in trying to sell you their club which is like a time share. They roam around looking to talk to you all the time.

Ver bad service

Lack of customer service, they were sanding the walls of the hallway, power outtage, food wasn’t all that great

It was beautiful and clean

There wasn’t anything I didn’t like

Great location, facilities, customer service, breakfast, beach..

Our room was upgraded to a room that had the roof leaking water to the floor and practically covered 50% of the flooring especially around the bed where i fell in the morning.

Room size was great, loved the location of our room right outside the pool. Gym & Spa was wonderful. The bed was comfy & the decor in the room was nice. The staff were always kind & friendly. Overall it’s a nice resort.

The liquor selection wasn’t great. Disappointed as we didn’t care for their liquor. More American liquor & beer would have been nice & we would have paid for premium alcohol. Food was ok (definitely didn’t gain any weight while on vacation. I saw some cross contamination at the snack grill, with chicken & hamburger meat over near Helios. The toilet room only has a frosted glass door with zero privacy as the door was open at the top & bottom.

This was an adult-only hotel which was wonderful, and peaceful, and the staff was excellent. Breakfast and lunch options were fantastic- all-inclusive. The alcoholic beverages included top-shelf liquors and amazing mixed drinks. The room was nice but did not have a pool view as we had requested. There is no elevator.

There were many specialty restaurants but is was hard to get reservations. Dinner was not as good as breakfast and lunch. We are vegetarian and there were almost no options for us, except in the Indian restaurant and it was hard to get a reservation.

The staff were very welcoming, the location was great and close to the beach.

The mesh door screen needs to be replaced. Mosquitoes and bugs were still coming through the ripped mesh. should be a way to connect it spits closed.

They really stuck to the adults only mantra. Having access to the entire resort area restaurants and entertainment

The nagging salesmen in the hotel and on the beach itself. Everyday someone gets in your face trying to sell you something.

The hotel staff is genuinely friendly and happy and is willing to go the extra mile. The beach and pool sites are clean and waiters or other staff are always in waving distance if not coming to you directly. The hotel area is hughe and maintained very well. If you are a foodie, then you will not be disappointed by the various selections and themes those restaurants have to offer.

The price does not entirely reflect the value of what you get. I had similarly good experiences for better budget. Even though it states all inclusive, a lot of extra perks need to be procured and the hotel ensures you will be confronted with such decisions. At arrival they wanted to give us an upgrade with a pool side view, however all that could be seen were other buildings and the noisy street outside the hotel. So we refused and took the longer walk (5 - 10 min) from the Garden View Area. Some restaurants are announced with show cooking, but the term "show" seems to be misleading. Yes the chef showed us how he cooks but it was not a "show".

the restaurants are fantastic, and the room service is good too

nothing everything is fantastic

All the restaurants at the TRS are very good. The a la carte food is delicious and the drinks are great as well. Fitness center is spacious and has everything one would need.

Some of the barmen are always expecting a tip so they treat you well at first and if they see no tip, they change abruptly. This shouldn't be like that as exceptional service should be there always.

adequate

At registration the navigator told me that Booking.com had me for 1 adult! I know that I booked the standard 2 adults. The 2 confirmation emails sent to me on the day that I booked somehow disappeared from my phone. To summarize, I was forced to pay an additional $530 from Expedia so that my guest could stay with me. 🤯 I am extremely upset w/ Booking.com because of this situation that was made in error on their part! 😡

The staff(primarily the butlers) were so patience, attentive & helpful in everyday they could be. Friendly and always looking to make the stay more enjoyable

The staff is helpful and kind. We did not have any problem with them at all. At the check-in desk there was always somebody to help you out. The waiters in the restaurants (males) are very bored and unfriendly. The women waiters are always smiling ad they are more friendly The rooms are clean and very comfortable, the cleaning service is excellent. The whole resort is very nice kept clean and organized. The food is average. Don't expect excellent food. The best part with Turquesa, that you can access all the Palladium Bavaro and Palladium Palace restaurants & pools, bars, beach as well. Best option for breakfast: Torres Best option for lunch: Torres or Helios Best option for dinner a la carte: Kusko & Sumptuori Best option for dinner buffet: La Catedral (crazy amount of food options) The most quite pools are at the ones next to the buildings, you can always find towels and long chairs. The best pool is the Secret Pool. On the beach people are "reserving" the long chairs in the morning by putting their towels on it. Don't bother this as the signs clearly says you cannot reserve a long chair. So just occupy anything you find (with no people sitting on it). Few tips and tricks: -There is one ATM machine in the Palladium Palace lounge which only gives Dominican pesos (200s and 1000s) with a fixed charge of 300 pesos. -Don't buy trips from the people on the beach (they will rip you off, or just try to negotiate very hard with them) -New 20's party every Wednesday at the secret pool is so much fun Footnote: Best butlers (very kind): Marggie and Ama in building 53 ;)

- You are kind expected to tip everyone - Waiters are not really friendly - The food is average - The shops in the resorts are super expensive (also no return policy)