A localização era a melhor possível. Os funcionários foram super prestáveis e simpáticos. O hotel é pequeno mas super charmoso.

O único ponto que considerei negativo foi o quarto não ter janela para o exterior, mas sei que é algo típico na zona.

The location couldn't have been more perfect, especially for the price. We were even offered welcome drinks as we entered, which was a nice touch! We had a mixed experience with the staff: when housekeeping lost a contact lens case, we asked at reception and they tried searching for it, to no avail. However, they did offer us a free transfer to the airport instead, much appreciated! Overall staff seemed genuinely helpful, which made up for it.

A minor point: as I was leaving for the airport at 5am, the staff very sweetly packed us two takeaway breakfasts. I asked reception to hold the other portion for my partner when he left at 7am for a different flight, which they agreed to. However, when he asked about it, the same staff that offered us the transfer the night before brusquely told him it was too late and there was no takeaway pack available for him--a rather confusing message given that the breakfast was already packed. The shower also flooded on the first day, but was fixed by the next day.

The location was central with lots of eateries and other convenience stores right around the corner. The staff was helpful and courteous, especially Jenny and Andrea. The chefs were also accommodating with our special requests with food.

The room was smaller than what it said in the description. The bathroom was very close to the bed. Nonetheless, it was aesthetically done up and clean .

Bonita habitacion, no enorme pero si bien equipada, el staff muy amable

Nos toco una habitacion sin ventana hacia afuera, en la foto parecia tener ventana pero era hacia el interior del hotel lo cual la hacia un pcoo oscura para el precio.

Fantastic location. Outstanding staff comfortable rooms and great breakfast

Great hotel in a great location, perfect for exploring Hanoi. The staff were fantastic, all were very helpful. We handed in some laundry on check-in, were told it would be done by midday the next day, it was done within 4hrs, brilliant work! They also helped us book a day-trip to Ninh Bình, nothing was ever too much to ask. The room itself was very nice, good size, comfortable bed, nice en-suite.

The breakfast was really good, but maybe needed a few more options.

The hotel was very well situated in old quarter Hanoi, despite being in the centre of the old quarter, it was so quiet in the room. The room were clean daily, the location was quiet and beds were super comfortable. The breakfast provided was delicious with great variety, and the staff really went above and beyond to make sure you are well taken care of. The receptionists gave us a run down of everything we need to know about Hanoi when we arrived, and the staff always helped with our bags and doors. They also made sure to act us our point of contact when we had your pick ups so we were not left on our own to navigate. Staff was amazing and helped us book transfers to Sapa and back. Special thanks to Jenny who took great care of us. We highly highly recommend this hotel to anyone to stays in Hanoi! Great value and exceptional service!!

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We returned to the boutique hotel returning from Ha Long Bay cruise. We were impressed with the staff, specifically Andrea made our stay very welcoming and was helpful to ensure our stay was a great experience. Excellent location, clean rooms, comfortable space to stay in.

All good

Stanza pulita, colazione inclusa buonissima e staff davvero cordiale e disponibile.

Lovely hotel, super clean rooms and wonderful bathroom with a hot and powerful shower. The bed was super comfy and our room was spacious. We stayed 2 nights in a non window room and you could hear nothing from the streets, then we moved to a room with a city view as we extended and even then the noise was minimal. The staff were all so lovely, a special mention to Kai, who was so welcoming when we arrived and he was really kind. Location was amazing, so close to Old Town. We didn’t have breakfast so I can’t comment on that, but I would stay again. It is slightly on the pricier side, but I think this is a common thing for Hanoi!

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Nice place with friendly staff

Couldn’t get road access on Friday evening due to road closures

Property was very clean and modern. The staff were also very helpful and accommodated us despite our early arrival for check in. Upon checking out staff were also very helpful and helped to organise our pick up for our next destination.

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L’accueil du personnel qui a été au petit soin tout le long du séjour !

Breakfast

Room: no chair to use with the table (as I need to work). The room is really small but it's still acceptable!

Very welcoming staff, great location in the old quarter, big room, great breakfast with choice

No ventilation in bathroom so smell of humidity in the room In the end à bit expensive compared to what you can have in the area

Breakfast was plentiful and the two gentleman serving breakfast were really lovely and could not do enough for you. Everything was set out well for breakfast and although it did not cost alot for breakfast you had a full breakfast with plenty of options.

The beds and pillows were not comfortable unfortunately.

- the staff were extremely friendly and helpful including helping me with extra requests - location is very good - rooms are beautiful and very clean. - airport pickup is reasonable

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I love everything about this hotel especially all the staffs

Consider new and renovated hotel in the old town

The aircond not cold in the room, complaint and the reception willing to change a new room for us.

Great location, friendly staff and clean rooms. The free breakfast was also great. They booked services such as taxis provide a laundry service.

The rooms were a little small and not particularly soundproof, we could hear the family next door quite often. Our bed was also very hard- some people might like this though! Asides from this a great stay.

Everything perfect. Clean, central and the staff super professional and kind. In particolar, the receptionist hamna was very helpful.

Nothing

location and staff were both good

breakfast was not the best - except the bacon-wrapped mushroom that was phenomenal

The staff were amazing and very helpful. The breakfast was very good.

The internet was very slow and a bit annoying when you were trying to book more stays and flights in Vietnam

location, very quiet room in the back of the building, nice design of the hallway.

pretty small rooms

Everything! Staff was nice and helpful They run out of croissants and one of the guys just run to get some more after me asking Clean and central place

Nothing to say

The staff is great, very helpful, especially Hana

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Definitely stay at the Lavender Central Hotel, excellent value, comfy bed, clean and fantastic location. Reception friendly and nothing is too much trouble... arranging a soothing massage, information about Hanoi, things to do and historical sights, airport transport. Just a wonderful team. Thank you!

Nothing apparent.

The room was very nice and the breakfast was good.

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