There was a strong odor in the water on the beach in front of the hotel next to the pier, as if they were dumping sewage there. We paid for 7 nights but only stayed 6 nights, since due to a flight connection problem we arrived a day late. Despite this, we had to wait 3 hours to get into our room, when it should have been available to us, since we had already paid for it. Finally, the service provided by the waiters at the hotel was always very poor. This part was really disappointing.

Zimmer top, Personal top, viel Auswahl an Speisen, Essen top, Pool + Poolbar und Cocktails top

Private island, facilities

Cocktails too sweet, evening entertainment could have been a lot better. Had no idea about morning yoga and tennis lessons etc which would have made a major difference to our stay. Only found out by stumbling to the tennis courts, we got no tour around the hotel for us to see everything that was available to us

Restaurant options. Had a great meal at every restaurant. Piano bar was a blast. Private island was so peaceful. Not crowded anywhere. Simply had a great time.

Some of the staff not friendly.

Pool, Island and piano bar

I was disappointed in the room and view. We stayed East wing had a few of old houses asked to be move they moved us up but the room and bathroom and small patio outdated. Noone to help to get a taxi in the evening 7:30 to go to Casino. There should be someone there at least until 10:00 p.m. The consior desk was not knowledgeable about things to do.

The food was fantastic. The staff in the actual restuarants and cleaners and bars were great.The set up and location was lovely.Not too busy . Trips good .

The staff on reception were rude - therefore when we go there we were met by a team who did not seem to like visitors and we were in a negative space thinking what have we booked. It was bazaar as after a few hours and meeting the restuarant teams - bar teams - no other staff were like this - they were lovely. Clearly a culture of the reception as we had further interactions and the mood was the same - unhelpful and basically rude. - they are front of house and actually gave us the wrong impression of who you are. The Booking we made - possibly our fault as we didnt look carefully enough - rooms no balconies - at this cost - i would have laways expected a balcony and in. europe we would not have rooms without baconies unless in a 2 star hotel- again staff rude about this - and they could have helped us as we would have paid more - rooms not always cleaned. Wardrobes did not close and shower hanging off wall - nothing sorted on these issues .

Location w a s great....checking in was nice didn't have to worry about the bags

Wish they would of told us to make reservations RIGHT away we did not get to eat where we wanted, time to late....hot water wasn't working I guess the whole floor didn't work....602 ect....hate to spend that kind of money to get a shower that doesn't work right! Food ok where we did eat!

All restaurants and bars are just perfect. Especially the Sushi, Steak and Italian restaurant were exceptional!

The rooms were really not great. Not renovated at all (in the building we stayed in).