For a 5-star hotel, the food was average and below.

Location, pools, some food, kids pedal cars

Food was good, but not great, pools were clean but animation was almost non-existent, sunbeds were free, but only 2 per room and not in first 2 rows, drinks were not included in dinner (for paid half board!), live shows were ok, but not interesting, cleaning was done, but not really seriously, pool bar food was bad and expensive, pool bar lacked ice-cream, pool bar cockteils were terrible, spa was included but only a small part of it and so on.... Everything could have been great but they choosed not to be so. And in the last day, some workers woke up entire hotel at 8 am in order to do some cleaning in the garden...

Great Location,wonderful service

Hotel put us in a standard double room and charged us for an apartment. I would like booking to resolve this issue please.

Hotel put us in a standard double room and charged us for an apartment. I would like booking to resolve this issue please. Mold in the facilities and pool.

Staff, aqua park, pool bar

Clean staff not changing towel or make bed.. even after specifically requesting them to change sheets and towels we got only half job done (picked up towel from the bathroom floor, folded it and placed as clean towel, bed sheets changed only for 1 side of the bed etc)

Overall good but only few employees are providing the 5* service this hotel claims having. The only adequate guys are one of the managers, lady that manages the upper restaurant, one waitress from the burger bar and the best dude helping with the luggage - he is always spot on, each year knows his stuff

The maids are not following the hotel policy of changing bedsheets. Ours hadn’t been changed for five days, policy is two days. We had to call reception so an angry maid to arrive and change sheets. The private pool isn’t cleaned often, we had cigar buds on the floor in-front of the pool. Tiles have mold on them, not ideal. Food in the restaurant is with lower quality compared to previous years. Tables are not cleaned good enough in between sittings. Napkins are not changed between sittings, so is cutlery and glassware. Hotel aqua park closes too early. Kids continue playing but no lifeguard.

The breakfast was more than ok. The location is perfect

The water in the private pool and in the kids pool was cold.

Frontline access to arguably the best beach in the north part of Bulgaria. Food in the restaurant was very good and definitely worth the price especially if you compare it to the prices in restaurants in Albena. You can try some of the traditional Bulgarian cuisine and I would say it was quite well prepared. The staff was friendly and helpful. We had an issue with the parking in Albena and the hotel staff helped us resolve it without hesitation. The pool area seemed nice although we spent the majority of time on the beach. The pool bar served quite good pizzas and drinks. The hotel is kid and family friendly. There is a playground for the small ones, the aquapark in the pool area is fun for them and there are some entertainment programs included. The rooms are really spacious and allow to spend some time inside if the weather is bad. Our relatives were staying in some of the other hotels and after visiting and comparing them to Maritim, I think Maritim was definitely the better stay.

Wear and tear in the hotel was visible. Cleanliness was lower than what I would expect from a 5 star hotel for this price tag. In general the price seems quite high but my general impression is that prices in Albena are quite high anyways. Sunbed towel reservation problem persists even though the Albena municipality came up with some general approach to resolve it. First and second line sunbeds were not free for any of the hotels in Albena, which only managed to cause an early morning race for third line sunbeds. So yeah if you want to stay close to the sea prepare to wake up early. No control was imposed by the beach staff although there were many signs that it's forbidden to reserve your sunbed.

The hotel is very nice, the location is perfect for us. We love it because it has enough facilities for us without being too big amd crowded. We loved the fact that, last year we complained about it not being clean enough and this year we had the pleasant surprise of finding the room very clean, the facilities and the restaurant.

Nothing really

Breakfast, kids' club, pool, beach, amenities, cleanliness, room

The guy at the beach who was responsible for the umbrellas and beds was rude to my friend.