It was a great place - clean and comfortable and had everything we needed. Especially the Starbucks on the ground floor.

Really there wasn't much to dislike - the only thing I would say is that, knowing many tourists stay in this area, that the front desk staff could've been a little more versed in English. However that is obviously personal preference and knowing we were in an exceptional country where google translate is acceptable and not offensive, I wouldn't even change this :)

Perfect location, well organised and convenient hotel, extremely polite and efficient staff, great value for money.

Nothing, all for excellent.

The room was spacious, the location was very convenient next to Tokyo tower and restaurants as well as train/metro stations. The staff was very knowledgeable and helpful. The bed was big and comfortable.

There was no breakfast offered, unfortunately, but this didn't ruin our stay of course.

very clean and good sit down space. Amenities were pretty good and it’s very well located in the heart of Tokyo

Excellent customer service. Staff were very attentive and helpful. Great location for access to eastern side of Tokyo. Close to Zojo-ji Temple, Hamamatsucho and Daimon stations (so easy access to Tokyo and Haneda airport), walking distance to Takeshiba station and the ride on the driverless train was fun especially from the front of the train. Nearby is Odaiba, Asakusa, Rainbow Bridge, Teamlab Planets. Also Hokusai museum and Ryogoku (walk, train or ferry). Stored our luggage before check-in and after check-out (same day). No breakfast available in the hotel but there's a Starbucks downstairs and a Family Mart across the road for snacks. I believe there's a microwave available in the hotel if you need to heat food. Our room was cosy but comfortable enough for a night and had all the facilities we needed. Also found a great little eating place nearby "Azabujuban Yakuzen Curry". Delicious and healthy food, caters to all diets including vegetarians & vegans, interesting bar, best pickles we have ever had in Japan!

Nothing

Convenient location, good facilities, good price.

Could easily hear noise from neighbours and above

Spacious and comfortable room

No English spoken

We visit Tokyo often. Compare to previous hotels we stayed in Shibakoen area. Richmond is absolutely the best. We will definitely return when in Tokyo again. Everything is superb!!

Location, staff

bedding was not really comfortable, especially pillows

Starbucks at entry, close to subway, also airport line, close to tower

clean and convenient, although a bit on the smaller side.

the bed can be bigger

Excellent location, with easy access to Haneda Monorail, Yamanote line and several metro lines. Room is cozy and has everything you may need. It seems to have a little bit more space compared to typical business hotel.

Please note lack of restaurant and onsen facility in this hotel. There are lots of cafes and shops around, so it's a minor issue.