Informed the staff when checking out that a cockroach was in the room and had to be squashed and flushed down the loo. Male assistant on reception seemed concerned and informed female manager who didn’t seem interested. She did apologise but considering we didn’t make a fuss and quietly pointed out the problem we feel that some appeasement could have been offered.

Maybe update decor in the more superior rooms

Gorgeous bedroom with beautiful peaceful views of garden.

Comfortable luxurious place, pricey but it is upmarket. Delivered on what they promised. Excellent room and had excellent breakfast and dinner.

They had no fino or similar sherries. I know this is a very specific thing but for a luxury place and luxury prices I would expected a flawless bar. I will say though the sommelier was very helpful.

We had a very pleasant stay. Staff is exceptional and really make you feel like home

the house is beautiful and we have stayed several times

some of the prices for food and drink are unacceptable you expect to pay £7.50 for a small bottle of beer but £25 for breakfast plus 12.5% when you only had a bowl of cereal and water is ridiculous

The hotel itself is stunning. The grounds are beautiful, the house is amazing, and the decor suits the house very well. The drinks at the bar were delicious, with a well-made old-fashioned to finish off the night. Also, dinner at the Wellhouse was amazing. Great food. And the bed was comfy and big. The breakfast staff on the morning of January 3rd was fantastic - attentive, agile, quick, and friendly.

Being in the service industry, I have a hard time getting away without comparing what I do everyday with our getaways. This trip was no different. Great welcome, offer to store our bags. We went and grabbed lunch as we were early arriving, and then strolled back when we were ready (Plough Inn was delicious). When we went to dinner that evening, we didn't have a reservation but it seemed at first that was going to be an issue (even though the restaurant had all of 3 tables sat). For the first 15 minutes, it felt as though the tables with reservations received priority for drinks and orders, but we got there in the end and the food was wonderful. The following morning, we woke up to no hot water. We had pressure, hot water in the tub, just not the shower or sinks. I alerted the front desk while we went to breakfast and asked if they could have a look while we were eating. They may have, they may not have, we will never know as there was no follow up or mention as to whether something did or did not happen. And upon checkout, another chance to ask and follow up, nothing was mentioned. I always rate our stays based on whether or not we would visit again - I'm glad we went, but I don't believe we would go back.

Great staff - lovely setting The food was divine Great nights sleep

Nothing