Location

Do some cleaning and investment

Lady on front desk was absolutely lovely, so friendly and welcoming! Price for room was brilliant, please stay like that and we will be back! Was just perfect for our needs, 6min drive to peppa pig world...sorted.

Leave the kids at home 😅

Clean warm and comfortable

No lift

The very helpful and friendly lady at reception

24hr reception

Nothing, it was clean and all good.

Rooms exceptionally clean , comfortable beds , quiet , central for everything needed staff were friendly and engaging while being efficient , I commented on this while there , to Manager Phil and also told him I thought the receptionist Debbie was an asset to the hotel , I thought she was just welcoming me with a smile but soon found out she's always smiling , Some of the bigger hotels could take some Lessons from the team at this hotel

Nothing

Nothing

Nothing

Not so good experience , Not good bed, lighting poor and toilets not clean.

The only thing was ok was the room was tidy and had anuff to make 2 cups of tea or coffee

Black mould in bathroom. Booked the disabled room it rearly is not suitable for disabled with motabilaty problems. bath was very small. couldn't have shower as it was unsafe bare right across it near tap ends Health and safety very poor has to have help to get in and out of Bath struggled to wash safely there was suportbars but all in rong place no suport to get out of bath and the bar across it stopped you being able to get out safely even with help and suport. Even a healthy person struggled and nearly fell out of bath trying to have shower in the small bath with a bar across it. Toilet was dirty needed clean was stains and limescale and that was stained bathroom smelt of urine and poop. There was hole in duvet cover only 2 flat 2inch thick pillows when meant to have been 4 when laid on pillows was no support and head was straight flat on bed. Terrible would never recommend it to anyone unless they were homeless or desperate. Price was excessive for such poor quality, and black mould is extremely bad, and I have asthma that played up the whole time we were in the room. Kettle was dirty and broken. TV, you could hardly get any TV channels. WiFi was terrible. The food services next to it were very poor, not suitable if you couldn't eat junk food or are vegan or vegetarian and such. Paid for food twice that had to be thrown in bin as it made me gag, and what I did manage to swallow made me poorly all night with up set tummy and following day

No electricity at plug points and nobody there to fix it

The staff were amazing, had to bring an extra guest at last min and the staff was so helpful, close to everything we needed, easy being on the motorway. The staff again were brilliant

Location,easy parking.

Services not as good,only macdonalds.leon machined could not operate.could do with little restaurant to get a english breakfast.

The location was convenient.

The room smelt very bad and it gave me a bad nights sleep.

Perfect location for getting to Paulton's Park / Peppa Pig World Nice sized room for a family of 2 Adults / 2 Kids Blue badge parking directly in front of hotel entrance Affordable pricing for a last minute booking

Foodwise, you will need to go to the service station next door which is a little bit of a walk. Service station has your typical go-to franchises for breakfast i.e. McDonalds which is OK if you like those kind of chains.

the staff were lovely

the shower was broken the curtain rail fell on my head twice when drawing the curtain and the net curtain fell down

Reception was wonderful. Debbie was wonderful at check in. talking to our little one making her feel special as it was going to be her birthday

bed wasn’t that comfy and in the family room number 6 down stairs the bathroom door made a loud noise every time you opened it. not what you want when you have a little one sleeping

The staff was very helpful and friendly

The shower/ bath cold water didn’t work properly, if u wanted to get burned while having a shower then it was ok!! Bathroom door didn’t shut properly had to slam it shut!!!!

ideally for cruise holiday the next day stop over before, friendly staff

room dated

Great for a quick one night sleep.

Not great for more than an one night sleep. Had to change my room as it was interconnected with another one where a lorry driver was sleeping. Like............... Could hear the guy snoring under the door. Thin walls. At least the floor wasn't creaking.

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Excellent

Nothing

Fantastic staff, with great quality beds and linen. Very similar to a premier inn, with lots of food options next door in the services.

Nothing, it was perfect for our needs