The entertainment shows

Our room smells just like mildew very very strong smell

My room was gorgeous. I had a view that was beyond great. The Butler service was over the top, the staff was very attentive, and the food and drinks were great.

I thought I booked an all adult resort, but this wasn't the case. This is very much a friendly family resort, but... that's not what I was looking for this time around. Also, I booked a king room but ended up with a room with two queen beds. Again, not what I was looking for this go round.

Nothing at all

The place is boring lacks entertainment. The escalador broke twice and the elevador the food choices were poor. The roof in the bar teared down while it was raining. As the rain fall the hotel leaks. The furniture in the lobby is old and out dated

the views, swim out pool.

PAID TOO MICH MONEY TO NOT HAVE TAXI TAKE ME TO THE FRONT OF THE HOTEL. I’d like to start by saying that I enjoy staying at the Royalton. I’ve stayed in Antigua and twice in Cancun. I expected the best from the Negril Royalton as well. Upon me checking in to my room for MochaFest (which I had no clue the hotel hosted) I was met with a room that I did not believe fit what I requested upon reservation. I expressed that I had respiratory issues and would like to be close to things such as food, activities so walking could be to the minimum. I was told they would be unable to because they were fully booked that weekend. I made sure to uncle this detail in my confirmation with booking.com. I get to my room, it’s not only far. But smells of mildew. I can assure you by the end of my stay I was having to use my pump. I had roaches in my room. I will attach a photo below. The smoke alarm went off one day at 6 am & would sound off about every 30 minutes until 10 am. I called front desk for them to listen in & asked that they please either have it fixed or have me moved because I couldn’t not sleep. It was terribly loud. Maintenance came and could not do anything about it. He takes the smoke alarm out completely as a quick fix. So if there would be a fire, for sure I would have burned. After a night out with my friends I was unable to get into my room. I figured my key was messed up it happens, let me go fix it. I had to walk from my room to the front desk 5 TIMES. A long walk because I was so far from the front of the hotel. My key refused to work. Finally management is called. I sat in the dark for 15 minutes. They keep the lights off in the halls majority of the time, which is baffling. Anything can happen to the guest. A guy finally rises out the dark to fix my door. It was never my key, the batteries to the door sensor were dead. He changed them. Wow. My stay here was chaotic & I don’t wish my experience on anyone.

Susan, who was my butler!

worst resort I have EVERRRR stayed in my life!!!!! these people do not try to help you what so ever! stayed in a room for 4 days with NO AIR before I was moved. Roaches all in the room, I got married here, reception was ONE HOUR LATE!!!! PRE WEDDING PARTY ONE HOUR LATE!!!! I can’t believe this company is allowed to run a business that doesn’t take care of their customers!!! What would you do without your customers!!! how will you run your business, customer service is an absolute WORST!!!!! i brought 54 people to this resort to witness my wedding , 54 people!!!!! worst mistake ever!!! please re teach customer service at this facility

All inclusive

I love the staff everyone was super friendly and helpfull front desk staff super nice 👍 👌 food was excelent real jamaican good cooking

First room was smelling very bad unbearable did not have enough bed did a room change second room was hot the 4 nights complain but was still hot my sheets was not change i had to beg for refreshment in my room even cleaning ladies could not bear the heat in our room

The views were beautiful and the rooms were spacious. Staff members were polite

I traveled with my nan who is visually impaired, the lighting could be improved specially in the night time in the corridors walking towards the reception and in the buffet part of the main restaurant.

Very vast hotel, good location; staff were very helpful and attentive, room decor and layout was nice. Diverse people staying at the hotel.

restaurants and food options weren’t great - most closed quite early too.

Entertainment food at the buffet location

Booked ocean front with 2 queen beds Didn't get the room booked

everything was beautiful

nothing

Everything! The staff was awesome.