Good

There is no heater. There was a loud screeching noise late night and early morning. They did not change our towels. When we called to ask for more towels they did not come for several hours. For the breakfast buffet they charge the same price for kids and adults. The shower has half open glass so water leaks on the floor when you take a shower. The bathroom door did not close. It didn’t feel like the staff cared. The location was good.

Staff were amazing and so helpful. Unfortunately room advertised as having two beds actually had a pull out couch making for an uncomfortable night.

There was just 1 thing i was not to happy about with Room, was booked for 4 people and and enough towels and etc for 2 people

Nice location

central location

Friendly and courteous staff. Room was very comfortable but could do with some munchies like chips, peanuts, biscuits in the room. Otherwise great. Dinner and breakfast wonderful. Will come back for sure.

Writing this review not as a complaint but as a suggestion for better customer service. Although the location is good, the customer service and concierge services could have been more user friendly, concierge in particular. Requested a room with a view and got a room without. Called front-desk to get it changed, and they said they would send someone upstairs. Waited 30 minutes, and then went downstairs to get the keys. They did not provide me the keys to my old room so found myself locked out from the bags. Housekeeping tried helping me by calling the front-desk but she was on hold for 15 ins or so. Went downstairs again, waited in the line to get my old room keys. All this took me an hour and 45 mins to settle in my room. Very frustrating ! During checkout I left my bag with the concierge and when I came back to collect it, the person was speaking with another person having a casual talk. I was trying to get his attention as my Uber ride to the airport was waiting outside. Tried to get this attention again but still he made me wait. He could have told the other person with whom he was having a casual conversation to wait. Finally had to tell him that my Uber is waiting and he said hold on. This was the most frustrating part of my experience here at this Marriott. I am sorry, but the management needs to make the customer service a fit accommodating and friendly if not north-starish. Thank you !

Close to everything where we needed to go

Great stay, Excellant friendly service

Bed, sheets, pillows cases are cleaned but l smelled the pillows, probably those pillows are very old or they were never cleaned. The hotel staffs are very nice and helpful.

A warm welcome. Staff very helpful and obliging. Room spacious and quiet. Close to restaurants and theatres. We will return.

Convenient access to everything we needed for a city stay.

Location is suited for Southern Cross Train station. Aircon does not allow heating at this hotel which was disappointing.

The staff were very accommodating and the rooms were clean and comfortable.

Greated by friendly staff behind the desk on arrival, clean room and overall quiet atmosphere. Would definitely stay again.

Good location. Seemed to be short staffed, service was not good

No hotel understands that the grout in a bathroom also needs attention if they did this would be a 5 star from me. There is also no top sheet on the bed just a doona which meant a very restless sleep as there is no air con that you control it’s a central thing which isn’t great. For the price and for what should be a 4 star hotel there are a few easy things that could make it a brilliant place to stay!!!

Average, nothing overly special and looking a bit tired

Staff were great very helpful and friendly. Got our room early so we could go straight up. Deluxe room on the 10 storey which sounds great but the view from the window was a brick wall not good for a deluxe room could hardly even see the sky. But everything else was perfect.

Really good hotel, great breakfast - the only negative was the shower - would definitely stay there again

Fantastic check in experience with even being offered a sparkling wine as we checked in. Points off for the hotel bar closing at 9.30pm on a Friday night when still plenty of guests and more coming back from theatre shows etc.

Nice and close to restaurants

Great central place to stay

close to everything and easy to access

Nice and quiet area

Would be nice if breakfast is available for people that are flying out early

Wonderful place for a night away

I booked the accommodation in my partner’s name with the intention of paying myself on my arrival Friday night after work. She arrived from overseas and no one helped her with her 30kg suitcase and other bag. When I discovered immediately after she checked in that her card had been charged, no choice, I rang to sort it out. Got a technical response “booking says POA” and no apologies and no attempt to help at all and not what I expect from a 5 star hotel! If I hadn’t turned up, there would have been no problems charging my card! These were significant irritations to what was otherwise a great stay. Friendly staff, my baggage was sorted out for me immediately (I didn’t have to lug it around) valet parking was great, breakfast was great, reception staff were great. Excellent location close to Parliament Station, Chinatown, Bourke Street, Collins Street, Vic Market.

I had booked for city views was a bit disappointed that they changed my room to a lower level with a brick wall but had a court yard when i booked I avoided the courtyard for the city view my only complaint and even told them when checking in was disappointed

Can't fault the standard of accommodation, facilities and dining however I nearly missed my flight the following morning due to a wait of 25 minutes to retrieve my car via valet parking.

Good place to stay