I booked a king room, but was given a double room instead. Was good otherwise

We stayed here twice, a month or so apart. 2nd floor both times. First time the room smelled a little off. Though, we understand cleaning chemicals and what not for maintenance. The second time, by the time we left, everything in our room was wet. I asked the lady at the front desk what the deal was while handing her the keys in paper wallet they gave them to us in, and even she stated with a wide eye expression and confused look “Even this is damp! Some rooms are just that way and some people prefer it because it is so dry in Colorado.” I lived there for 10 years. And we actually looked forward to no humidity coming from where we live now. Proceeds to tell me it’s random and they don’t know how or why but it’s possible with it getting hot and cold through the month. Next time if we ever have a problem with our stay again, ask to change rooms. Even after a 7 hour drive everything we had, concert posters were wet. Our bed, we thought felt weird initially after getting out of the shower the first night. After the second we started to notice the full extent of the humidity in the room. Secondly we were told to call or text for a shuttle back to the hotel. The shuttle dropped us off at a destination, we later requested pickup from that spot through text, no answer. Called, put on hold 5-10 mins. So we took an Uber back. The shuttle driver John was so sweet and was upset for us. Later, we get a text saying the shuttle only works in 5 miles” it dropped us off where we wanted pickup

Beautiful hotel, clean, good service. The mattress was a little firmer than we would have liked. Our second time staying here and it is overall great. Great option if you are attending a show at Fiddlers. Shuttle takes you right to the venue.

We had a great experience!! The front desk person was Lisa and she was the best!! She helped us more than any front desk person has ever even come close to! Thank you Lisa

Very clean access to all the venues at a bar and a restaurant on site. Everybody was very friendly and I highly recommend taking the shuttle if you get a chance.

Nice Hotel Unique property Nice staff

staff was very kind and helpful

Bathtub barely drained and toilet ran constantly

Small things needed repair. But nothing major. And the staff was unbelievably nice.

awesome

Excellent customer service esp front desk Karina was simply amazing, she gave my family welcome cookies and also water. After the long drive, that felt good

The property smelled like mildew.

I have stayed at this hotel twice in the last month and I am very impressed with the friendly and helpful staff.

The rooms could use some updating

Is was nice that it was close to fiddlers but the shuttle was a joke and for the amount we spent the room was average.

Nothing like the pictures

Nice stay, nice property, good service, good location and great accessibility.

There for a concert and having the free shuttle was great!!! Room was comfortable!!

All the staff at the front desk were really nice and helpful.

Was a nice getaway balcony was enjoyable

Bed was very comfortable. Room furniture was old and banged up. Wallpaper was peeling around the door.

Very clean and secure.

Awesome

Nice environment, very clean and quiet. Staff was friendly. We were there for a concert and they had a shuttle to and from. Super awesome!

We found the hotel and room to be very nice. It was clean and quiet.

Shuttle to concert benue

Good location. Free shuttle to Fiddler’s Green. Only thing that was disappointing was that we had to pay for breakfast. It was a decent buffet, but we thought it was free. The server in the restaurant was awesome. Her name was Beverly.

What a pleasant surprise to know a shuttle operates to Fiddler’s Green! We’ll be back!

Kinda put together wierd but a nice place in a good location. I would stay there again.

We reserved a double queen bed with a balcony when we arived and got our key we were taken to a king bed. I returned to the lobby to ajust it being the wrong room and was met with " sorry theres nouthing we can do were over booked and dont have one". That should have been something i was told before i checked in and my card was run! I was told there was nouthing they could do " i coukd have a sheet for the couch if i wanted". Will not stay here again!!

Pet friendly. Great pool area. Great afternoon bar area. Cookies are always amazing. Staff friendly and efficient

Nice environment and staff