Hotel’s location is fantastic. Room bathroom bedding is great. All these are 5 star so far. The staff though is not what I expect from Renaissance. They are cold, definitely not friendly. These are not only 1, the receptionist who welcomed us as well as the staff who were welcoming at the restaurant. Quite disappointing as it paints the wrong perception about otherwise very good hotel

Great place to stay if you travel with kids and need parking.

Not particularly luxury for the expense. No room service provided during the 3 night stay (unsure if this was in error or just not offered to hotel.com bookers). Staff service after leaving the hotel was quite poor regarding a lost item.

Excellent hotel in the centre of the EU area. Swimming pool is a real plus.

We had a conference in this hotel, The bar was open only until 10 o’clock in the evening without any flexibility and seat availability for breakfast is very limited for the total number of guest. Positive remark is the professional and courtesy of the staff.

A nice hotel. Room interior a bit dated and a bit dark even with all the lights on but excellent soundproofing, good room size and comfortable bed. Basically everything you need for a good night's sleep

Nice receptionists. Very helpful folks. Breakfast was great.

Despite the hotel has a beautiful indoor pool the water was cold. Its a pity since I chose this hotel mainly for the hot indoor pool and the location. The rest was good as expected

Run Down and old fashioned

Its overall ok, the kindly staff which is doing very well and the pool have been the best.

A scaled-back operation from what it was some years ago (the dining area is noticeably smaller, there's no jacuzzi at the pool area any more and the swimming pool area could do with a make-over), this is nonetheless still my favourite hotel and it's a pleasure to stay here. I hope to be back very soon!

Just disappointing. Nothing special. Over priced and average with bad / middy reception staff both on check in and check out.

Nice place and recommend it to everyone

Great location Comfortable beds Great pool Great help at the desk

I wanted to take bath but the water first was hot, after 10 minutes, water turned cold. I can’t neither take bath or shower.

Excellent hotel near the European Parliament and close to shopping and dining. Swimming pool is also excellent. Francisco at the Front Desk was especially helpful to me.

receptionist was wonderful. But the tv didn’t work. So I walked down stairs and asked for someone to come look at it at 2:30pm. No one came. I asked the cleaning service to see if the remote needed batteries and they said it wasn’t their job. . At 10pm I called again. No one came. At 11:39 I fixed the tv myself just as a guy in a black suit showed up to help. I was there only 1 night. Also, we are a tech world and there were no chargeing stations. Very inconvenient to plug phone by the bathroom 5 feet away.

Location is quite good. Centre is about a 20 min walk. The check in process was terrible. From the time that we arrived at the hotel to us checking in, parking, and then talking luggage up to the room it took an hour. Directions to the underground parking were not given clearly. No porter services or help was provided despite us asking for help as we had a lot of luggage. On the day we were checking out we were in fact told to just use the Porter trolley ourselves. The hotel building itself is ok and the location isn’t bad. But due to the experience we received from the staff we will not be returning to this hotel.

For the price the room was too shabby. The shower gave more water from the connection than the showerhead. Toilet had a waterstain that looked horrible. Most drawers in the room were hard to open. It all looked worn out. Personell was very helpfull and friendly. The location of the hotel was good for me as I had an appointment in the EU parliament building which was 5 minutes walk. Overall not worth the price

It is an OK hotel but definitely needs to renew the facilities, the water in the shower would not drain, water itself was either hot or cold, nothing in between. There is a constant queue at the reception as well not sure what is causing it but anything you need you will have to wait.

Scaffolding outside the hotel and no mention of it on the website or even on check in. When we went to our room, our window had scaffolding outside. Work men started at 8am banging... when we complained they did not do anything, they just said they had complaints from other guests also. Staff didnt care. Pool area is a disgrace, mould everywhere and not pleasent. It is such a shame this hotel could be a great hptel.

Great location, luxurious and beautifully designed

Ice cold and dirty room and the front desk ignoring us

The hotel it's was lovely. The rooms where really big and looked a lot more nicer than I thought it was going to be for the price. Staff where friend, and the pool was a bonus. The only downside was the Poet restaurant, absolutely awful customer service and actually rude. We went down for a coffee mid morning and the stuff said there was no need to book for our meal in the evening for our dad's 70th birthday. When we arrived in the evening a lady who claimed to be the owner of the poet restaurant stated that we had to make a reservation which we told her we where informed the opposite. She was really rude saying it, and there was clearly tables free. She made zero effort to be helpful. She could see we have a 1 year old and 2 year old and was out rude and even stated 'well I'm the owner and I'm telling you'. It was a freezing day and we wanted to stay it. DO NOT GOT TO THE RESTAURANT, its also over priced for what it is. A shame as the restaurant let the hotel down.

Friendly and helpful staff. Very comfortable room and great location

Very well located within walking distance to a lot of important places

The hotel was very nice and well located for the European Parliament and the associated metro station. Staff were very friendly and helpful.

Disappointed that there were was no access to stairs to get to your room, as only 1 lift was working and it took forever to get to and from your room. Staff were not that helpful when asking where the stairs were, and siad they had to be 'unlocked' to be used?? What would happen in an emergency? No note on broken lifts either. The plug points in the bedroom were all in the wrong place, and it was a faff to find the best place to plug in the kettle. Also no milk for tea, only powered stuff. For a 4 star hotel disappointing.

Great staff with a great room!!

Super clean, spacious, and quiet!!!

The pool

We had a great time ❤️