Great location and staff

A good hotel which is close to the castle, the city centre and only a short walk through Bute Park to Glamorgan Cricket. Lots of pubs, bars and restaurants nearby.

Was really impressed with the hotel…rooms, deco, breakfast..would recommend and would definitely stay again..

The hotel room liked tired. The curtains were torn at the back and caper had stain makes that looked like had been there for a very long time. The bathtub had crack marks with a rusty colour.. I was very disappointed with the standard of the rooms. If it was a budget hotel then maybe my expectations would have been lower.

Good

Best place to stay in Cardiff

It was clean, and staff were helpful and friendly. Breakfast was great, with good choice and quality. The hotel was central and convenient to everything we wanted.

Brilliant location for city centre. Everything is walkable. Staff are really friendly and helpful.

Attended a concert at Principality stadium ..Location of hotel is great !! But premium rate for standard room was way over the top !!To say room was small is an understatement !! Bathroom very small knees hitting door when using loo and bed slighter bigger than a single for two people absolute joke ...Staff on reception great .. Staff on bar area not so happy with there jobs !! Overall great for location but needs improvement !

Great location, reception staff friendly and efficient. Breakfast was good lots of space to sit and relax.

Most convenient and friendly hotel ever

Lovely room with a view over the castle grounds. Fastest filled bath ever - a fabulous soak was had! Only real downsides are no sockets near the bed and no USB ports so don’t forget to bring an adapter plug or two and a very long cable. Fantastic selection at breakfast. Wonderful stay - thank you.

Lovely visit with great staff. Thanks for the hospitality!

It was an overall good experience, we'll repeat in the future.

Often stay at the Hotel because it is close to the City centre. Staff are friendly and helpful.

The hotel was in a great location - opposite lovely Bute park on the bank of the river Taff and in sight of the castle. The staff were very friendly and professional and the room was very spacious, comfortable and clean with really good aircon. Cardiffs great shopping centre and restaurants were just a short walk away. An ideal location to visit this great city.

The hotel is fine if a little tired and dated. Location is really what it’s all about here, it’a incredibly convenient for the city centre, the three different stadia and events at the Castle (which is why I was there). I booked it as an alternative to one of the Premier Inns as it has a car park. Unfortunately I was emailed two days before my stay to say all the main roads around that part of the city centre would be shut, so I couldn’t use the car park which was frustrating but not the hotel’s fault. The worst part of the stay by far was getting stuck in the lift for 75 minutes, in the dark. There doesn’t appear to be any back up generator for a bit of light, even, which I assume is down to the lifts being old too. I was stuck with another woman who was attending a wedding at the hotel, I was attending a gig at the cancel and was due to meet friends which I missed out on. Although someone came to ask if we were ok outside the lift a few times, the communication of when we might be freed was poor, and when the fire brigade came to force the doors and help us out, there was no-one from the hotel to even check we were ok. Pretty poor customer service, we were just left to go on our way without even an apology from the hotel. I mentioned it on checking out but even then there wasn’t much acknowledgment of losing more than an hour of our days stuck in the dark in a bloody stuffy lift! Not impressed, won’t be staying there again. Back to the Premier Inn for me!

Reception, dining and dining room were fine but the rooms we had were looking a bit tired and dated and could do with updating.

Large clean bedroom and bathroom. Fresh bedlinen and towels. Iron with ironing board, hairdryer, tea/coffee facilities, bottled water, small fridge, toiletries (hand wash, body wash, shampoo). Noisy toilet system and shower/bath could be heard from all rooms. Nuts, in most peculiar tasting chocolate brownie, which we weren’t made aware of. Overall, a very nice, albeit very expensive, stay.

Very well located

Brilliant staff.

Great hotel would definitely go back

My daughter and I stayed for one night whilst visiting the University, The staff were very friendly and helpful, it was overall a very pleasant experience.

Great location opposite the Castle. Easy to find with lots of parking. Room was good, comfy beds, good black out curtains, very large tv. Didn't eat at hotel so can't comment on the food.

Trip for a weekend in Cardiff when there was lot going on in the city. Hotel ensured guests had parking. Check in was speedy and service friendly. Hotel is opposite castle and next doortostadiums, so extremely convenient for everything, yet not noisy

Exceptionally helpful and friendly staff.

Lovely place,staff very good and good breakfast

Good location

The staff at the hotel are very friendly, helpful and courteous. The rooms are great for the price, very clean and comfy for a short trip to Cardiff. Location is superb, opposite the Castle, Bute Park, and very close to the main shopping areas, stadium, and just a short walk from the railway station.

Comfortable beds, quiet, close to everything would revommend

I feel like we were taken advantage of when you get a double bed at $650 a night with a sub par hotel. Check the cost of the hotel the month before it was $60 a night, that’s ridiculous. I understand you up charge because of Taylor swift in town to upcharge by the amount you did is absolutely outrageous. And

Great location, great hotel, would stay again