Understand as your property is under some refurbishment project. Nonetheless, guest experiences shouldn’t be neglected. Luggage was wrongly delivered to me (not belong to me) broken Iron and stain mark on the ironboard placed in the room. I have to call 2 times to get my call to be attended for the iron to be changed. When I advised the service crew to check the guest supply thoroughly, he just said we have 600 rooms, then you should know better. Surprise me… Breakfast spread is good and the morning Apple Oats is great and delicious. But, service need to be improved. I have to round the restaurant more then 3 times before the service crew approached me and offer an assistance to get a table. Whereby this shld be tackle on welcoming and checking at Entrance. 3 staff there, but just greet and ask my room number for clarification if I am entitle for breakfast or not. Room is huge and very comfort and ESG are complied. Bathroom is great and clean and the bath amenities is fresh and well arranged. I like the pillow as really lock my sleep well. I have a quality sleep. Well done.

It was a great place to stay, it was clean and the people were so friendly, positive, and helpful. I felt like I am at home, thanks to Sunway Putra family! Can’t wait to visit again! The breakfast was also amazing, there were many choices. I would be happier if I could find vegan food in the restaurant also. Maybe next time :)

We loved our stay here. Complimentary parking, easy walk from here to center and easy access to metro. Breakfast was a multitude of cuisines and we had fun every morning mixing and matching items. Rooms were spacious and air conditioned.

The hotel doors vibrate whenever someone else shuts their door—even the wardrobe shakes.

I originally booked a King bed room from Hotels.com. When I arrived and checked in, I found that was a double bed room type. I asked the front desk if I could change it to a king bed room in the same room type, and the answer was yes. , but when I went to the counter to ask again the next day, the front desk told me that the hotel only guaranteed the same room type, and the bed configuration was random, which was obviously different from what I asked about the day before. I had to pay an extra fee to upgrade to a room with a king bed,so I disappointed with this handling The hotel room is obviously older, and there is a bad smell in the air. The carpet in the room is not comfortable. There are many choices for breakfast. There is a shopping mall downstairs to improve the convenience of accommodation.

Large room Good locations Reasonable price Has a direct access to a food court and mall

Upon checking in, the receptionist neglected to inform me about the need for a $400 deposit on my credit card, in addition to the cash payment for my stay after he collected the money first. All he was care about is to collect money and he didn’t give me any information about the hotel It wasn’t until I asked about hotel facilities that I was made aware of this requirement. Now, after checking out, I’m still waiting for the refund, which they say will take two weeks.

Clean n staff nice