Customer service at its best. From first day to last flawles:)))

We were 4 people hotel was clean but not good food expense

Room poor, no shower head, hot water, air con, fridge, or cleaning over several days. £30 per night which is steep for India, even in the nicer places, and this was the basic room here. Offered upgrade, but only to mid range room for extra £20 p/n! Poor. Food in restaurant nice however, as were night reception and restaurant staff. Overall bit of a rip off given what is available elsewhere in India, probably because its an Ayurvedic Resort, so seems exclusive etc etc. It isnt, go elsewhere!

Room poor, no shower head, hot water, air con, fridge, or cleaning over several days. £30 per night which is steep for India, even in the nicer places, and this was the basic room here. Offered upgrade, but only to mid range room for extra £20 p/n! Poor. Food in restaurant nice however, as were night reception and restaurant staff. Overall bit of a rip off given what is available elsewhere in India, probably because it's an "Ayurvedic Resort", so seems exclusive etc etc. It isn't, go elsewhere!

It's a nice place and close to the airport. We made the mistake to pay $20 more for dinner included, but never got $20 worth of food in the evening. When included, the menu is restricted. Would have been better to have the whole selection and pay less for a meal.

Manager very rude to me as there was confusion over my booking, luckily the rest of his staff are very helpful and efficient. I had a room in the old part by the restaurant, these rooms are beyond shabby, burgundy and green bathrooms, shower with no power and minimal hot water, exposed strobe lights to cover the fact these rooms have no natural lighting. I did get to use one of the new rooms near reception, these are much better with great views. I would recommend only staying here if you want Ayurvedic treatment otherwise go 7km further to kovalam

Beach and Auyervedic Resort is a retreat to relax in total peace and quiet. There is nothing else! If you are looking for bit of buzz, noise, restaurants and tourists shops then simply stay away from this place! It's is literally a dead end. It seems to be a place where most of clients- mainly women- come from far afield (mainly Europe) for some form of Ayurdevic treatment . The tranquility of the place suited us as we just wanted to lie by the pool, relax and read after a 6 day tour of north Kerala. The setting is brilliiant - restaurant and other of half of the hotel rooms are reached a 5 minute river crossing (24 hour service)- a dugout boat punted by a local person- unique experience and bit of throw back to bygone era. A word of warning: we booked a deluxe room but were given a small white prison like living quarters opposite the reception area overlooking the car park through barred window. After protest, the hotel management provided a proper size decent room which worked out well and we have to give full credit to the hotel management for responding favourably.

Beach and Auyervedic Resort is a retreat to relax in total peace and quiet. There is nothing else! If you are looking for bit of buzz, noise, restaurants and tourists shops then simply stay away from this place! Its is literally a dead end. It seems to be a place where most of clients- mainly women- come from far afield (mainly Europe) for some form of Ayurdevic treatment . The tranquility of the place suited us as we just wanted to lie by the pool, relax and read after a 6 day tour of north Kerala. The setting is brilliiant - restaurant and other of half of the hotel rooms are reached a 5 minute river crossing (24 hour service)- a dugout boat punted by a local person- unique experience and bit of throw back to bygone era. A word of warning: we booked a deluxe room but were given a small white prison like living quarters opposite the reception area overlooking the car park through barred window. After protest, the hotel management provided a proper size decent room which worked out well and we have to give full credit to the hotel management for responding favourably.

The stay was comfortable although staff did not pick up the phone at 10.45 p.m. to help in locating the hotel which is slightly off the main road and you have to access it through a narrow lane.

Much better options available. Better stay in sea facing hotels @ Kovalam beach. Location not good . Swimming pool dirty and useless. Food very poor.

Delightful resort offering very good ayurveda care and treatments, very good food served by friendly and helpful staff, in a beautiful setting.

Very enjoyable 2 weeks in the Kerala sunshine. The Beach and Lake is a small hotel with many good features. There are less than 20 rooms of varying size and outlook. The rooms in the main block overlook an area of backwaters with views across to the sandy beach along the Arabian Sea. It is unwise to bathe in he sea because of the very strong rips which can drag swimmers out. There is a boat which crosses the backwater to the restaurant and other rooms. The staff are all very friendly and helpful and the food in the restaurant is of a very good quality, authentic Indian cuisine. The hotel is about 7 kms from Kovalam, the main resort in the area, but can be reached by tuk tuk, taxi or bus. On the downside there are a series of settlements along the coast where conditions are appalling, with masses of litter piled up along the tracks between the basic homes that they live in. It would be unwise to venture too far into these area.

Overall quite satisfied. Hotel in good location with respect to airport and beaches. Staff, particlularly management, seemed not particularly competent. Communication issues were a problem between staff. Location is a bit isolated in terms of other restaurants meaning you were captive to the hotel restaurant which was adequate but overpriced. Strong septic smell from polluted lagoon was very off putting at times.

We were terribly disappointed with the room we were first given, that being the room you sold us with our holiday. It was damp and dingy to the extent that the bed sheets were wet to sleep on and all you could smell was mould. The basin in the bathroom was cracked straight down the middle and the shower was laying on the floor as there was no fixing for it. We had no option but to upgrade at considerable cost. The second room was faultless.

We were terribly disappointed with the room we were first given, that being the room you sold us with our holiday. It was damp and dingy to the extent that the bed sheets were wet to sleep on and all you could smell was mould. The basin in the bathroom was cracked straight down the middle and the shower was laying on the floor as there was no fixing for it.We had no option but to upgrade at considerable cost. The second room was faultless.

The name should be Beach and nala resort in spite of beach and lake resort as there was no lake . Its nala and all the city dirty water is flowing to this lake and in the night, the stinking smell which is unbearable and one could not be dining for dinner. It is a lonely place. Cut out from the sea and city . One has to go to room via ferry naave. It is a horrible place to stay and if you want to spoil your vacation then it is best place to stay.

Very pretty hotel - located on the water - need to cross a small canal by 24 hr boatman to get to some of the residences. Overall a nice experience. The restaurant is overpriced for the area however. Located about 6 Km to Kovalam Beach- which is about a 200-300 INR taxi ride each way. I would recommend this resort for the price. Its a clean, good 3 star hotel.