Uniqe: pretty waiting hall and friendly staff Didn’t like: nothing

good hotel but it is not so accommodating on my request of canceling due to client's change in schedule. I booked the hotel and next day need to change but they do not let us change. In the end our company has to let another person stay at the hotel. And the client need to book for another period for the month but i will not book here as it is not very flexible in letting us make changes.

It was a lovely stay . Best staff and warmly . Club suites staff amazing.

Very nice place to stay. Super nice and helpful staff all through.

I have been booking this hotel for my clients and colleagues. Today I made a mistake in booking as clients want to change flight day. I did book with a mistake of non refundable. But I thought as a loyal customer they can refund without cancelation fee. However, they refused. I booked on Friday and asked on Friday night. They still refuse. I think this is very unethical and with no mercy.

No shopping Malls nearby

Great place to stay

The hotel is amazingly clean with great view. Breakfast is so delicious.

Perfect. Service: perfect. Comfort: perfect

Really welcome staff and their passion for service. I really satisfied with the stay. It’s far from old quarter which is the disadvantage but overall satisfaction is high because of great services.

quite area

I love the hotel and the hospitality

Loved this property, spacious, friendly and helpful staff

We especially like the hotel breakfast got many food varity with quality! The area is full of nice Korean restaurants which make you feel like in Seoul! Location wise is roughly 30 mins to all major tourist attractions in City

We got what we expected: 5 star facilities, amenities and service! The staff, all of them, were the best. One door person actually stood in the rain for 10-15 mins. trying to get us a taxi. We loved our stay. The breakfast buffet was the best we had anywhere in Vietnam!

We had the pleasure of staying at the Intercontinental Hanoi landmark hotel recently, and I must say, the experience was simply outstanding. The duty manager Le Van Tam went above and beyond to ensure our stay was exceptional. Not only did they greet us warmly upon arrival, but extended his hospitality on the daily at the club lounge. They also took the initiative to upgrade our room to a stunning junior suite when the AC malfunctioned in the other room. Their attention to detail and genuine care for guests truly set this hotel apart. From personally ensuring all our needs were met to rechecking if anything else was required, the manager's commitment to hospitality was remarkable. It's rare to encounter such a dedicated individual who elevates the entire guest experience. The upgraded room was beautifully appointed, exceeding all expectations, and made our stay even more memorable. This level of personalized service and generosity speaks volumes about the hotel's commitment to excellence. I cannot commend the manager and the staff enough for their exceptional service and genuine hospitality. This hotel will undoubtedly be my top choice for future stays, thanks to the remarkable care and attention we received.

Awesome place to stay

It was an amazing stay at the Landmark 72 hotel Hanoi . Everything was good and perfect. Staff are very nice and front desk staff helpful and friendly. The 71 floor club suite staff are friendly and always warm. Breakfast fantastic and nice people.

Great room, well furnished and excellent breakfast buffet.

Staffs are kind. Professional Location is good. Near from korean town Room is clean

very nice.

Well prepared and welcome.

Not a 5 star property. Rooms have dated furniture. Restaurant and room service food was not edible. You have to take 2 elevators to get your room. Staff was friendly and professional.

It was a great stay at the intercontinental Landmark 72 Hanoi . It is a luxury hotel with lot facilities and accessible for many places. I like the warm welcoming of the front desk staff and the manager. The breakfast staff are so nice and serviable. I highly recommended this hotel . It was an in forgettable stay .

The hotel is elegant, posh and pristine with a high attention to details. The customer service has a level of excellence difficult to match. It mostly caters to a business community and it's a little bit out of the way to the mail tourist attractions. The rooms are spacious and comfortable with state of the art amenities, buffet breakfast is extensive and the quality of the food is superior to most hotels in its category. For me the best features of this hotel are the customer service and the view from the rooms.

Excellent place

Excelente customer service

nice!

I am satisfied that it is always accurate and gives me a comfortable trip without any problems when traveling.

Their staff is very nice, the room is clear and make me more relaxing. I will highly recommend our friend to try if they go to Hanoi next time

The room is big and clean, very comfortable. The breakfast is also very good. It is valuable

The room is very big and comfort. Front Desk servive is also very good and fast