This is the first time that the photos on Hotels.com don't reflect in anyway the actual hotel. There are no flowers at all on the hotel, as it looks in the photo. We actually thought that it was closed. You make your way in and you are wondering where you are going. We opened the door and where wondering what we had done. The door on the ensuit bathroom didn't fit the frame so there was a 10cm gap at one end. The area around didn't feel safe at night. You can hear the people next door and the pluming made a lot of noise so if someone needed to get up early and shower then everyone was up. The only positive was that the water was hot. Would not recommend this hotel to anyone. We cannot believe that this has a genuine 8.4 rating on Hotels.com.

Very friendly, unexpected upgrade, good location.

It was disappointing that there was a £10 limit on breakfast, when £15 would have been more reasonable.

No staff on premises, managed remotely. Had to sit on door step for 55 mins upon arrival before i could reach someone by phone. People living next door said that this has happened a few times. Breakfast not on sight. Was going to be cafe in next street, then got changed overnight (note under room door) to another cafe a 5 mins walk away (in the rain)

Was given lower level room which seemed overflow room as it was not very clean, mouldy and musty smell with very worn out lumpy mattress. Owners were out and 'no vacancies' sign up. Asking for another room next morning, I was given a perfectly decent one. However, not without owner at length arguing with me that I was the first guest to complain and I shouldn't expect luxury when booking these kinds of places. I've been staying in these kinds of places for over 20 years all over the UK, without ever any such issues. It's not about luxury, but about my holiday and my health. Terrible attitude.

Staff very friendly and helpful. I enjoyed all my breakfast daily and selections were good. If I need to be that area again would definitely go there again..

Spent one night in Eastbourne. Cromwell House was a perfect spot for us - easy check in, delicious breakfast, and close proximity to the pier. For the price, we felt this was a clean, cosy spot. We felt very welcome here and would definitely stay again.

Spent one night in Eastbourne. Cromwell House was a perfect spot for us - easy check in, delicious breakfast, and close proximity to the pier. For the price, we felt this was a clean, cosy spot. We felt very welcome here and would definitely stay again.

Great location, beach and pier is at the end of the road. 10 minute walk to Eastbourne town centre and train station

Great location, beach and pier is at the end of the road. 10 minute walk to Eastbourne town centre and train station

Lovely b and b just off the sea front.The oqnwr couldn't do enough for you,lovely bloke.Room was fantastic, would definitely stay again when in the area.

Reasonably priced in a good location. The room was clean and tidy if a bit cramped.

The Cromwell looked nice in the pictures on the website, but its not up to the standards it advertises. Not worth the money, not very clean, en suite was far too small. This rating is not 4.5, 3 at a push. English breakfast was cold. All in all not very impressed.

The Cromwell looked nice in the pictures on the website, but it's not up to the standards it advertises. Not worth the money, not very clean, en suite was far too small. This rating is not 4.5, 3 at a push. English breakfast was cold. All in all not very impressed.

Just had a few days in eastbourne to recharge my batteries was useful as close to the seafront

Just had a few days in eastbourne to recharge my batteries was useful as close to the seafront

Small hotel/guest house close to Eastbourne pier. Comfortable room with attention paid to decorative details. Good en-suite, lots of hot water. Adequate breakfast. I had a comfortable, enjoyable stay

Just needed a room for one night. Lovely and clean and prompt service from very friendly staff

Lovely building; high ceilings; very close to the pier and promenade. Their help in getting a parking place during the carnival parade was very welcome and very kind indeed. Comfortable room and excellent breakfast..

Does exactly what it says on the tin. Clean comfortable hotel in good location with a good breakfast

An excellently located small hotel just a minutes walk from the pier and promenade. Just 8 rooms make for a peaceful environment. The room facilities are adequate save for perhaps an extra socket as the limited supply means effectively one for the kettle, phone charger and laptop. Easily resolved with careful timing. Staff pleasant and attentive, the property is both comfortable and secure. Although available i didnt select the breakfast however the smell of an English was most pleasing each morning.

An excellently located small hotel just a minutes walk from the pier and promenade. Just 8 rooms make for a peaceful environment. The room facilities are adequate save for perhaps an extra socket as the limited supply means effectively one for the kettle, phone charger and laptop. Easily resolved with careful timing. Staff pleasant and attentive, the property is both comfortable and secure. Although available i didnt select the breakfast however the smell of an English was most pleasing each morning.

Lovely little hotel, well located and smoothly run by helpful staff. The room was warm clean and comfortable. The common areas are nicely presented with local art and pictures, the lounge is comfortable with a nice library a television and a homely feel. The only thing I found missing was a socket or two for todays traveller. A shaver point might be appreciated as would changing a single socket for one including a USB charging port. Such a small point.

Lovely little hotel, well located and smoothly run by helpful staff. The room was warm clean and comfortable. The common areas are nicely presented with local art and pictures, the lounge is comfortable with a nice library a television and a homely feel. The only thing I found missing was a socket or two for todays traveller. A shaver point might be appreciated as would changing a single socket for one including a USB charging port. Such a small point.

Lovely little hotel, well located and smoothly run by helpful staff. The room was warm clean and comfortable. The common areas are nicely presented with local art and pictures, the lounge is comfortable with a nice library a television and a homely feel. The only thing I found missing was a socket or two for today's traveller. A shaver point might be appreciated as would changing a single socket for one including a USB charging port. Such a small point.

Spotless clean +cosy, quiter location, 2 minutes walk from beautiful beaches, Adorable +kindly staff, very tasty breakfast; Delicious; bacon +sausages, been upgraded for a room in the back; quiter,could see/Apreciates the beautiful moon from my bed! Very good value for money, particularly in the weekend. Fantastic stays.

Very friendly staff rooms were spacious and good breakfast excellant location.

Everything was good except I was in a room over-looking an extremely noisy road where on one occasion several motorbikes of different power decided to have a rally using the road as part of a circuit, going round and round for about an hour. Absolutely disgraceful. I would stay there again as long as I was in a room at the back of the property.

Everything was good except I was in a room over-looking an extremely noisy road where on one occasion several motorbikes of different power decided to have a rally using the road as part of a circuit, going round and round for about an hour. Absolutely disgraceful. I would stay there again as long as I was in a room at the back of the property.

We booked a double room on 15.02.2018 . When we arrived, 6 months later, on 08.08.2018, we were told that we were now booked into a twin room. The guy who greeted us was very apologetic but this is not the point. We are a couple and wanted a double room so, to be told we had a twin room due to the hotel changing hands in the interim period, was unacceptable and not our problem, but we had no choice but to take it and were told to push the two single beds together !!! Furthermore, we were not offered any form of compensation by way of a discount and were also charged the statutory daily rate for a parking permit.. We find it extremely annoying that we found ourselves in this unfortunate situation. There cannot be many who book six months in advance for a 3-night stay and for this situation to arise due to hotel management incompetence is, I think, totally out of order.

We booked a double room on 15.02.2018 . When we arrived, 6 months later, on 08.08.2018, we were told that we were now booked into a twin room. The guy who greeted us was very apologetic but this is not the point. We are a couple and wanted a double room so, to be told we had a twin room due to the hotel changing hands in the interim period, was unacceptable and not our problem, but we had no choice but to take it and were told to push the two single beds together !!! Furthermore, we were not offered any form of compensation by way of a discount and were also charged the statutory daily rate for a parking permit.. We find it extremely annoying that we found ourselves in this unfortunate situation. There cannot be many who book six months in advance for a 3-night stay and for this situation to arise due to hotel management incompetence is, I think, totally out of order.

We booked a double room on 15.02.2018 . When we arrived, 6 months later, on 08.08.2018, we were told that we were now booked into a twin room. The guy who greeted us was very apologetic but this is not the point. We are a couple and wanted a double room so, to be told we had a twin room due to the hotel 'changing hands' in the interim period, was unacceptable and not our problem, but we had no choice but to take it and were told to 'push the two single beds together' !!! Furthermore, we were not offered any form of compensation by way of a discount and were also charged the statutory daily rate for a parking permit.. We find it extremely annoying that we found ourselves in this unfortunate situation. There cannot be many who book six months in advance for a 3-night stay and for this situation to arise due to hotel management incompetence is, I think, totally out of order.