Great location, next to major centre and 5 minute walk to Bangla road, but without all the noise. Comfortable room and good rooftop pool and bar

FANTASTIC LOCATION

Hotel was ok very Basic The pool was out of service and they had another alternative to visit other pool in different hotel, I would say this is 2/3 stars

Property is well located. Only issue I had was with house keeping. Ask for extra towels for everyday day but won’t get it unless I ask. Never refilled toiletries. Also biggest problem I had was housekeeping kept on taking my room key card. That’s huge for security issues if they’re giving it to somebody outside the property. I had issues with ac because I booked 1 bedroom suite and ac would not cool fast enough. 2 times house keeping took my key card from holder. I even complained about it. Plus I am extremely very good tipper. Didn’t help. Also they don’t have house keeping supervisors. They would leave towels in my living room and not even actually set it up in bathroom. Lucky if you get hand towel face towel. Room was awesome but considering I paid 2 1/2 times more than my friends. Hopefully next time it’s better.

See

I like everythings about this hotel.

The staff at the front desk upon our arrival made our check in easy. The concierge was great and was good to see a recognisable face upon entering (been there on many occasions)

Wi-Fi intermittent. Never worked from my bed, only near hallway in bathroom. Had to go to lobby for best signal strength. Really annoying aspect of an otherwise great stay.

Absolutely love this hotel! It's right next door to the Jungceylon shopping mall and about a block away from Bangla Road. Restaurants, ATMs, taxis and tuk-tuks are all right there. So easy and convenient. The room was clean and spacious, on par and perhaps even better than the rooms at the Hotel Clover or the Best Western. The staff is extremely helpful and courteous. I will definitely be planning to stay here again the next time I visit Phuket. (I vacation here every year.)

Wi-Fi was rubbish

this was adequate for a nights stay. good parking and a lot within walking distance. the facilities are a bit dated, and could do with an upgrade.

Excellent hotel. Staff very helpful. Room cleaned every day. The facilities were great; we especially enjoyed the rooftop bar! Can’t wait to stay here again :)

Dirty water. Tub jets dont work in all the tubs. Room reeks of cigarettes. Front desk staff play dumb. Advertised discounts and freebies are not actually honored. Staff took forever checming us out. Eventually just walked out because they took to long to verify the cindition of my room upon check out.

Was clean, convienient and very well located. Staff were all friendly and helpful and the roof top bar and pool was an added bonus. Good place to rest your head in Patong!

Ran out of toiletries, the staff did not have extra toilet paper or tissue in the room

Wi-Fi not great Bathroom terrible lighting and old The shower wouldn’t drain Shower was steaming hot or freezing cold Probably would not recommend.

Nice clean modern hotel

perfect place to stay at patong

in the shower the water did not drain. the washcloths did not smell good. my room was never cleaned until after 4pm. several sockets did not work. complained but nothing happened.

Super Lage

Booked family room for 3 person But the room was too small Didn’t like the room amenities at all & very low lighting over all the rooftop pool was good & parking available & location was best

I only got one key when I booked 2 guests which I thought was strange

If you dont tip the people that cleans the room does not do a good job and they make it obvious.

Overall the stay was good. I stayed here many years ago and it was outstanding. Over the years the quality of the property has deteriorated. A few things that I expected from a 5 star hotel were lacking. Ie only 2 pillows on the bed and only 2 towels.

Stayed many times in this hotel already. Everything at walking distance, rooms are clean and maintained well through the years. Nice rooftop swimming pool with good view.

Awesome

The rooms didn't have any foot towel or hand towel for use. When asked the front desk to send a few, they just sent 1 foot towel. This property lacks amenities for the stay and the pillow smells of sweat :|

Strategic location

Good and convenient locations to everything

I was pleasantly surprised by this hotel. I've read reviews about them charging for guests and bad customer service but that was not my experience. Customer service was great and the reception ladies very professional. My AC had a leak with water going all over the floor. I told them when I went out to get food and by the time I came back they had a replacement room ready and waiting for me. Great location, close to everything within walking distance. My experience was a good one and will stay here again if I come back to Patong Beach.

Clean, comfortable, friendly and central. Nice hotel and would highly recommend