The rooms was very Smelly hair conditioner not very good at all made the room very uncomfortable showers want not the the best and I paid for a upgrade and the Air conditioning wasn’t very good either we only stay 2 night out of the 7 nights I pay for

Apart from the receptionist called "Miao" who is very good in providing excellent customer service and Anna (who takes care of the bookings for local attractions) has done an excellent job in meeting my requests, I am very much disappointed in the rest of the staffs and hotel services. There were no iron, ironing board and electric kettle. My wife reminded the cleaners to lock the balcony door after they cleaned the balcony, but they have never followed the instruction. The electrical systems are rather faulty, the switch gaves the crackling sounds whenever the light is turned on. Honestly, it is a high level of fire hazard. By the way, I booked a room which the booking system says has a bathtub but I was given a room without it. Last but not least, there is no swimming pool. P.S. To the ladies, you will need to be very careful if you are having menstruation... If you stain the bed sheet, you will be fined 500 baht. In my opinion, it should be rated a 2-star hotel since the hotel is very short of amenities.

Apart from the receptionist called Miao who is very good in providing excellent customer service and Anna (who takes care of the bookings for local attractions) has done an excellent job in meeting my requests, I am very much disappointed in the rest of the staffs and hotel services. There were no iron, ironing board and electric kettle. My wife reminded the cleaners to lock the balcony door after they cleaned the balcony, but they have never followed the instruction. The electrical systems are rather faulty, the switch gaves the crackling sounds whenever the light is turned on. Honestly, it is a high level of fire hazard. By the way, I booked a room which the booking system says has a bathtub but I was given a room without it. Last but not least, there is no swimming pool.P.S. To the ladies, you will need to be very careful if you are having menstruation... If you stain the bed sheet, you will be fined 500 baht. In my opinion, it should be rated a 2-star hotel since the hotel is very short of amenities.

I had a few hours in Patong in order to wait for my really late flight so booked a room so I could rest in the evening. The hotel was in a really convenient location to Jung Ceylon, and also the food market. Bangla Road was a 10 minute walk and it was under 20 mins to the beach. The receptionist who checked me in was helpful and friendly. The room was basic, bed was a bit soft for my liking. I didn't like the fact that when you took a shower, the water would run through the floor to the drainage point by the toilet, therefore making the entire floor wet. However that was the design of the bathroom. Also it was a pity that housekeeping didn't check the amenities in the bathroom as there was only half a roll left, and no spare. The hotel was fine for my brief stay, I didn't get to try the breakfast, but I'd probably pay a bit more to stay somewhere else if I was to visit Patong again.

I had a few hours in Patong in order to wait for my really late flight so booked a room so I could rest in the evening.The hotel was in a really convenient location to Jung Ceylon, and also the food market. Bangla Road was a 10 minute walk and it was under 20 mins to the beach.The receptionist who checked me in was helpful and friendly. The room was basic, bed was a bit soft for my liking. I didnt like the fact that when you took a shower, the water would run through the floor to the drainage point by the toilet, therefore making the entire floor wet. However that was the design of the bathroom. Also it was a pity that housekeeping didnt check the amenities in the bathroom as there was only half a roll left, and no spare.The hotel was fine for my brief stay, I didnt get to try the breakfast, but Id probably pay a bit more to stay somewhere else if I was to visit Patong again.

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It is literally the worst hotel ever with rude front desk staff. They cannot offer what mentioned on their website. We booked a deluxe room with two twin beds. But the staff said there is no such room ever in their hotel. We asked for alternatives like adding a sofa bed/ rollaway bed, they said NO right away with an annoyed face. They said they could do nothing about it, the only thing we could do was either take it or leave it. We paid in full online with hotels.com, but the staff said their hotel didn't take the money so they couldn't refund us on the spot. We dealt with this issue with hotels.com staff for 12 hours. Hotels.com agent couldn't help because the hotel front desk staff was not willing to answer the phone. So, in the middle of the night, we left with no choice but to stay in the room. The air-conditioner was dripping the whole night with noisy sound. Stains were all over the wall of the bathroom. Prominent noise from the street. Overall, it was not a good stay. We got an unfriendly look from the staff every time we go out and into the hotel. We specifically asked for not cleaning our room. The staff still came in, even moved our stuff and took things from our room. That was really an intrusion of our privacy and did not respect us. That's a total disappointment. We were furious about everything.

It is literally the worst hotel ever with rude front desk staff. They cannot offer what mentioned on their website. We booked a deluxe room with two twin beds. But the staff said there is no such room ever in their hotel. We asked for alternatives like adding a sofa bed/ rollaway bed, they said NO right away with an annoyed face. They said they could do nothing about it, the only thing we could do was either take it or leave it. We paid in full online with hotels.com, but the staff said their hotel didnt take the money so they couldnt refund us on the spot. We dealt with this issue with hotels.com staff for 12 hours. Hotels.com agent couldnt help because the hotel front desk staff was not willing to answer the phone. So, in the middle of the night, we left with no choice but to stay in the room. The air-conditioner was dripping the whole night with noisy sound. Stains were all over the wall of the bathroom. Prominent noise from the street. Overall, it was not a good stay. We got an unfriendly look from the staff every time we go out and into the hotel. We specifically asked for not cleaning our room. The staff still came in, even moved our stuff and took things from our room. That was really an intrusion of our privacy and did not respect us. Thats a total disappointment. We were furious about everything.